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Thread: People skills

  1. #1
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    People skills

    When these, marvelous human being, that decide to dedicate there lives to serving man kind, by becoming web hosts, which of course they ask no financial reward for, they undertake years of study (well a couple of weeks anyway) in an effort to be tottally knowlegable about all aspects of the industry.

    While they are engaged in all of this study has anybody suggested to them that they could actually include a few hours on "people skills". Yes they learn all the big technical words, how else can one convey confidence with out being able to rattle of a few sentences of technical jargon that most ordinary people are afraid to admit they haven't got a clue what it all means.

    Yes I have met some webhosts that are absolutely marvelous with people skills however the majority ..well lets just say they really should employ a public relations officer, or better still find something they are more suited to.

    This problem isn't unique to web hosts it also seems very common with isp's ...

    Or is it just me ????
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    If ignorance is bliss, why aren't more people happy ?

  2. #2
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    Most of us were wallflowers in high school.
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  3. #3
    Recommeded reading for new webhosts...make that anybody:

    "How to win friends and influence people"
    by Dale Carnegie
    *AlphaOmegaHosting.Com* - Hosting since 1998
    Managed Dedicated Servers and VPS
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  4. #4
    That's too old.

  5. #5
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    Originally posted by Ultravox
    That's too old.
    Not too old. The basic principles are a marvelous tool for person; in business or not.
    There is no best host. There is only the host that's best for you.

  6. #6
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    People skills too?? And now you want us to read a book?

    Whada expect for $10.00 bucks a month? Answers that make sense?

  7. #7
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    What does that mean, Monte??











    There is no best host. There is only the host that's best for you.

  8. #8
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    No kidding.
    I just can't get over how many of them post here and don't use periods or capitalize the first word in a sentence. Not to mention how many use "there" for everything. (they're, their, and there)
    DANG DANG! DANG!!
    I know ***** ripped off everybody else, but they wouldn't do it to me.
    "When you use bottom feed for bait, you are only going to catch bottom feeders."
    "You do what you are, and you are what you do."

  9. #9
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    I tend to agree. Often when I've seen a flare up between customer and host on this board (when conversations and e-mails start to be posted), quite often I'm a little shocked at the language used - more often than not by the host.

    There's a lot to be said for people skills, and more importantly, keeping a cool head and explaining things in detail. I think anyone who even remotely feels like launching a salvo at a customer should step away from their keyboard and take a few deep breaths.

    I won't even get into poor speech skills. While the odd typo is to be expected by anyone, some of the language used around here sometimes is shocking - especially when it's obviously they grew up speaking english as their first language. Some of the best speakers on this board have had to learn it as a second language.

    Note to all:
    typing as if you have brain damage isn't cool, smart or witty
    (repeat 3 times on waking each morning)



    Greg Moore
    Former Webhost... now, just a guy.

  10. #10
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    Originally posted by akashik
    I won't even get into poor speech skills. While the odd typo is to be expected by anyone, some of the language used around here sometimes is shocking - especially when it's obviously they grew up speaking english as their first language. Some of the best speakers on this board have had to learn it as a second language.
    That's not English, it's American! American is the superior language.
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  11. #11
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    the burning question
    'why do some people spell cool as kewl ' ?

    much more serious than wondering if web hosts should read some american sales bible

  12. #12
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    Spelling 'cool' as 'kewl' is more like a dialect. Not knowing the difference between there, their, and they're is ignorance.

  13. #13
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    I think I'ts a little funny when hosts type like 13 year olds do on AIM. U no?

  14. #14
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    Could be because the 'are' thirteen?
    There is no best host. There is only the host that's best for you.

  15. #15
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    Originally posted by mlip129
    I think I'ts a little funny when hosts type like 13 year olds do on AIM. U no?
    Well, we can't all be as well spoken as Timmay!

  16. #16
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    Not knowing the difference between there, their, and they're is ignorance.
    and all of those who don't understand apostrophes

    grrrrrrrrr

  17. #17
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    One of the issues here is that different lines of work are known to attract people with particular interests, personality traits, abilities and limitations.

    Computer and internet work are not "people" type occupations.

    One thing web hosts should understand and every business person also, is that all businesses are in the same line of work:people. Without customers, nothing.

    A person can be downright incompetent in the subject matter, but if good with people, can survive, even prosper.

    A web host can be a whizbang in the technical aspects, but if a horse's patute, not much chance of success.

  18. #18
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    Originally posted by Gordo
    A person can be downright incompetent in the subject matter, but if good with people, can survive, even prosper.
    George Bush must be brillant if he can thrive like that.
    -Mooneer
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  19. #19
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    or read "Social engineering for the future"
    -Robert Norton
    www.SophMedia.com

  20. #20
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    and all of those who don't understand apostrophes
    Weren't they in the bible or something. The 12 apostrophes.
    www.doctorhill.com.au
    Need help? just ask The Doctor
    House calls a specialty
    If ignorance is bliss, why aren't more people happy ?

  21. #21
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    People skills...

    I think they have people skills, they're just BAD people skills.
    "Stop flame-wars - Report a post"
    The original Kitty Lizard

  22. #22
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    Originally posted by interactive
    or read "Social engineering for the future"
    Hmm. I should major in Social Engineering in college then.
    -Mooneer
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  23. #23
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    Originally posted by reptilian-fe
    People skills...

    I think they have people skills, they're just BAD people skills.
    Exactly!

    Some are just better than others.
    There is no best host. There is only the host that's best for you.

  24. #24
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    And some are downright ugly. I got called an "a**hole" by a telemarketer for telling said person no one was home.
    -Mooneer
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  25. #25
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    And some are downright ugly. I got called an "a**hole" by a telemarketer for telling said person no one was home.
    Well, I guess if you answer the phone and tell someone you're not home, they get angry. No right to call you names though.

    I've done my share of "on the spot support", and I've been angry too, but I yell at the computer, not the customer, even if it's the customers fault. That way I feel better without the customer feeling bad.
    "Stop flame-wars - Report a post"
    The original Kitty Lizard

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