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[ Serverloft ] your opinion please !

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  #1  
Old
Guest
 
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Hello
what is your opinion about Serverloft Dedicated Servers ? speed , support and all details !
http://www.serverloft.com/dedizierte-server/index.php
Thanks ..



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  #2  
Old
Web Hosting Master
 
Join Date: Dec 2007
Posts: 609
Their pricing is really good, but i've never even heard of them before. Anyone have any experiences with them?

  #3  
Old
Community Liaison
 
Join Date: Mar 2003
Posts: 11,392
You can use the search option here to check about them.
You should note also that they are unmanaged.

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  #4  
Old
Guest
 
Posts: n/a
thanks and i'm waiting anyone use this company

  #5  
Old
Web Hosting Guru
 
Join Date: Aug 2007
Location: Kernel
Posts: 287
I am using 6 servers with them currently.. For vps business..
Network: is not good everytime. Sometimes it goes lagged. (most of time)
Support: it has no support with servers. You are alone even server is burned..
Hardware: it's good but cpus are not that powerful
Overall: IF you value your business, find somewhere else
And my note: Planning to move from there this week.

  #6  
Old
Web Hosting Guru
 
Join Date: Mar 2008
Location: Chicago, IL
Posts: 331
This was posted just this morning:
http://www.webhostingtalk.com/showthread.php?t=748391
Food for thought.

  #7  
Old
Newbie
 
Join Date: Sep 2007
Location: BeiJIng
Posts: 28
http://www.serverloft.de/ the same , yayaya

  #8  
Old
New Member
 
Join Date: Dec 2009
Posts: 1
I'm not happy to see that review because all I can say is that this is probably the best server I have ever had.From 15th of March I had almost perfect uptime,only once server hang on reboot and it was fixed within 20 minutes.And I get extremely positive feedback on speed from a lot of people.So I guess there is no strict verdict on this or any other hosting company.You will always have good and bad experiences.

  #9  
Old
Corporate Member
 
Join Date: Jul 2005
Location: In the Internets
Posts: 3,253
I agree, I've had great success with serverloft, except their IP policy. You can only have 3 IPs, if you need more you need to buy them in blocks of 32.

  #10  
Old
Web Hosting Master
 
Join Date: Aug 2006
Location: Ireland
Posts: 797
Same here i think ive been a customer since they started (a year ago?)

the hardware is great, support/sales are fast (not that its needed since i have no serious issues yet with the server)

now waiting on a new one, rang them up about it and the guy was quite helpful

  #11  
Old
New Member
 
Join Date: Dec 2009
Posts: 1
Angry My Review ServerLoft

Hi! this is Carlos from spain, I´m propietor of several international networking companies and where looking for a new dedicated hosting... so checked ServerLoft.com.

We comunicated with them in several times thru chatonline and the result of conversations, after this question:

¿when could we have our servers, so we can start working on them, after payment?

- Francisco (spanish support said):
in 4-5 hours you have your server working

- Robert (english support said):
in 4-5 hours you have your server working

- Luis (spanish support said):
in 10-15 days maybe you can have your servers

I said, what !!!

How can this be?

And Luís said that this was the correct answer, 10-15 days maybe, as they do not have the machines and got to get them, etc... so they are just link a reseller, not a hosting company. They offer servers but have nothing, then when you proceed they look for them. So Luis said: rent our servers and get in touch in about 10 days to see how is everything going...

For sure I said NOWAY, I´m not going to be with this type of company for our networking companies.

I copied the conversation, but it´s in spanish, anyway if someone underetands, here says everything:


SERVERLOFT.COM - .DE - .ES - ETC... -> CHATONLINE


Welcome to our Live Chat. Please hold, while we connect you to the next available assistant.

You are now chatting with 'Luis'

Luis: Bienvenido. Como le puedo ayudar?

Carlos: Hola Luis, soy Carlos Guitart, ayer hable con Francisco y esperaba poder converar con el hoy, para solventar unas dudas

Carlos: es posible hacerlo contigo, tratata de unos servers dedicados

Luis: hola ! carlos si te puedo ayudar en algo, lo hare con gusto

Luis: dime!

Carlos: gracias luis!

Carlos: bien, el tema es que somos jovenes empresarios con empresas de networking, y claro las dudas antes de contratar unos servicios, para abandonar los nuestros actuales, con los que llevamos 6 años, pues nos dan bastante miedo, y todo porque el servicio actual cayo empicado y su soporte

Carlos: entonces, mis dudas o mayores dudas, provienen de: el soporte para contratar servicios con vosotros, esta genial, el chat y demas, pero como es el soporte despues, va por tickets, por chat, por telefono?

Luis: ok

Carlos: hablamos de dedicados

Luis: si nosotros ofresemos uns soporte de 24/7 y si afirmo son por tickets, se pueden enviar en espanol tanbien

Carlos: es que por ejemplo, nuestra empresa actual, comenzo sus problemas por los tickets, antes respondian en 5-10 minutos, ahora en 12 horas y claro, sino tienes modo de comunicarte de forma directa y no tienes acceso al server, la cosa se pone muy fea, con mas de 300 clientes networkers como locos encima tuyo, de ahi nuestro miedo en que los tickets dilaten la respuesta o el compromiso

Luis: ok carlos entiendo muy bien tu pregunta

Carlos: claro y de ahi mi preocupacion, si ustedes tienen unos tickets de soporte, pero pongamos que un dia u otro, demoran horas en responder, pues ahi estariamos todos con problemas

Carlos: de ahi que no se si existe algun tipo de compromiso de respuesta en X tiempo?

Luis: nosotros ofrecemos una respuesta en 30 minitos y todo depende de el problema ya se tecnico o administartivo

Carlos: ayer le comentaba a robert, con quien hable a la tarde, en ingles, que me preocupaban algunos reviews que leimos, pero claro, siempre hay todo tipo de situaciones y todas son distintas, por ejemplo, no se si sabes ingles francisco?

Luis: si claro

Carlos: I am using 6 servers with them currently.. For vps business.. Network: is not good everytime. Sometimes it goes lagged. (most of time) Support: it has no support with servers. You are alone even server is burned.. Hardware: it's good but cpus are not that powerful Overall: IF you value your business, find somewhere else And my note: Planning to move from there this week.

Carlos: esta seria una de ellas, aunque hay de todo y con franqueza, hubieramos contratado los servicios ayer, porque nos corren prisa, sino hubiera sido por los reviews que nos dan un poco de miedo, aunque yo soy de los que me gusta dar la cara y venir a preguntarles directamente, porque no se si usted conoce el network marketing o las redes de mercadeo, son nuestros negocios y no podemos permitirnos el tener fallos, o los clientes pierden la confianza, que es lo que nos esta pasando hoy dia con la otra empresa de hosting, que estuvimos 6 años y con mas de 10 servidores y ningun problema, pero en los dos ultimos meses se cayeron hasta 8 veces por mas de 12 horas y no dieron explicacion de que es lo que habia sucedido con nuestros servidores en cada una de las ocasiones, algo que ya nos hizo perder mas de 500 clientes en 1 mes - A2B2.COM - VASERV.COM

Luis: lo que te puedo decir, es que algunos clientes ni ellos mismos saven lo que han rentado y como se opera un servidor y un panel de control, ya que eso va por su responsabilad en lo que es soporte tecnico ofrecemos sieppre una solucion

Luis: todo depende de la gravedad del problema

Carlos: ok, eso me agrada, se que un VPS es relativo.

Luis: a eso me refiero

Carlos: bueno francisco, entonces la cosa seria como nos recomendo su compañero don francisco. Contratariamos en usa, por el tema del dolar y el iva, del cual estamos exentos

Luis: si, afirmo

Luis: ustedes estan solicitando estos servidores urgentemente ?

Carlos: si

Carlos: porque el dia 20 DICIEMBRE nos caduca el de backups

Carlos: y el dia 25 DICIEMBRE el principal con los servidores virtuales montados que tenemos en el

Carlos: entonces, entre instalar slackware, particiones, servidores virtuales, pasar todo, poner a funcionar todas las ips, que necesitamos el paquete de 27, etc... pues tomara unos dias

Carlos: si yo contrato estos dos servidores, para cuando los pueden tener?

Luis: ok si usted hace su pedido el dia de hoy esto puede tardar de 10 a 15 dias laborales

Carlos: ok, sabe que eso es una locura, verdad?

Carlos: siendo francos me dijo Francisco y Robert, que podria tomar 4-5 horas !!!

Carlos: y usted me dice 10-15 dias !!!!!!!

Carlos: es que si son 10-15 dias, usted y yo no estariamos hablando, comprende?

Luis: se refiere usteda la activacion de los servidores o a la disponibilidad de estos?

Carlos: entonces, de quien tomo la palabra, suya o de ellos

Carlos: me refiero a tenerlos en nuestro poder y trabajando sobre ellos, como hable ayer con francisco y con robert

Luis: yo le soy honesto, en estos momentos estamos en espera del provedor y es lo que yo calculo como tiempo

Carlos: pero comprenda que desde aqui y sin conocerles personalmente, no nos causa tanquilidad

Luis: si le entiendo

Luis: hagamos esto

Carlos: tranquilidad, porque si nos quedamos sin servidores en 5 dias y en 8 dias respectivamente, no nos ayuda que ustedes no tengan claros su tiempos de entrega o disponibilidades

Luis: ordene usted su servidor

Luis: y consulte en unos 10 dias para ver si hay ulguna respuesta

Carlos: disulpe, pero no trabajamos de este modo

Carlos: tan aleatoriamente

Luis: si le entiendo

Carlos: es que no tiene logica, nopoder hacer previsiones reales

Carlos: a mi no me solucionan nada ustedes dentro de 10 dias, si en 5 dias me quedo sin servidores y en 8 respectivamente

Luis: si ese es un riesgo

Carlos: comprende que esta conversacion la compartiré con la red verdad?

Carlos: para compartir feedback sobre los hosting

Luis: si

Carlos: no quiero mentirle, pero perdi mucho tiempo con esto

Luis: yo le agradesco su tiempo e interes en nuestros productos

Carlos: muchas gracias luis por su tiempo y paciencia, un gran saludo y muchos exitos.

Luis: pero le he sido realista en cuanto a la situacion

Luis: para servirle y buen dia

Carlos: si, lo comprendo, pero no es etico que unos digan algo distinto, y tan sumamente distinto que varia de unas horas a una posible quincena, venden productos que no disponen bajo pedido y eso no es realista, meramente parecen unos resellers de otros

Carlos: y yo les puse muy por encima de esta opinion estos dias pasados, pero ahora veo que parecen una empresa mas revendiendo el servicio de terceros, dependiendo de los pedidos, para solicitar maquinas o materiales

Carlos: y bueno, no esperaba en absoluto esto

===============================================================

This would be my review from SERVER LOFT....



Carlos

  #12  
Old
Newbie
 
Join Date: Jun 2008
Posts: 22
These clumsy amateurs lots 200GB of my data and I lost 3 years of work. I rented a managed server at jonesolutions.com, who had their data centers at server loft.
RAID5 hard drive crashed and 3 years of data gone. Backups were on the same drive.
They offered 1 month of free hosting to compensate my loss...

  #13  
Old
New Member
 
Join Date: Feb 2010
Posts: 3
Quote:
Originally Posted by fatabbot View Post
These clumsy amateurs lots 200GB of my data and I lost 3 years of work. I rented a managed server at jonesolutions.com, who had their data centers at server loft.
RAID5 hard drive crashed and 3 years of data gone. Backups were on the same drive.
They offered 1 month of free hosting to compensate my loss...
If I am right you were in the wrong to store your backups on the same drive as your production data. You should always prepare for disaster and if you have cut corners and costs by not having backups Rsync to a backup drive then thats surely is your fault. Reviews like this hold no value to anyone. A Raid Array can be lost easily. We had over £8000 of servers in our offices running a Raid Array. They were brand new server and simply got corrupted, but we were ok and had backups to another facility.

Re-created the Array and away we went. I feel your pain on the lost data, but its your own fault.

  #14  
Old
Newbie
 
Join Date: Jun 2008
Posts: 22
Quote:
Originally Posted by theresfogonthetyne View Post
If I am right you were in the wrong to store your backups on the same drive as your production data. You should always prepare for disaster and if you have cut corners and costs by not having backups Rsync to a backup drive then thats surely is your fault. Reviews like this hold no value to anyone. A Raid Array can be lost easily. We had over £8000 of servers in our offices running a Raid Array. They were brand new server and simply got corrupted, but we were ok and had backups to another facility.

Re-created the Array and away we went. I feel your pain on the lost data, but its your own fault.
And how would you know so much about an incident that happened over a year ago?

  #15  
Old
Junior Guru Wannabe
 
Join Date: Oct 2010
Posts: 73
Quote:
Originally Posted by fatabbot View Post
And how would you know so much about an incident that happened over a year ago?
Wouldn't help at all.

He's trying to say, that it wasn't their fault that you lost your data.

RAID is not a replacement for regular backups.

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