Frequently Asked Questions (FAQ)
1. Do you have a money back guarantee?
Yes we do. Aspiration Hosting offers a 30 day money back guarantee which is mentioned in our Terms Of Service. Within 30 days, you can request a full refund for your hosting package if you choose to cancel. The refund is processed within 72 hours. Customers paying yearly are also covered by the 30 day money back guarantee. If you cancel within 30 days of account set up, the entire amount will be refunded.You will not be entitled for the money back guarantee if you signed up using one of our promotional codes.
2. Do you have an uptime guarantee?
Yes we do. We are confident that our services are reliable. That is why we offer a 99.9% uptime guarantee.
You can check our uptime report at: http://www.hyperspin.com/publicreport/69923/26623
3. How long does it take to setup my account?
All shared hosting accounts are set up after full payments is received.
4. What methods do you accept for payment?
Currently we accept payments by Credit Card, PayPal and AlertPay.
5. Are you a reseller?
No, we're not a reseller, we have root access to and manage our own servers. Our servers are also branded with our hostname/domain name.
6. Is there a minimum time contract/commitment required?
You may choose your terms at sign-up. No contracts are required. You may cancel at anytime, there are no cancellation fees.
7. Can I upgrade at any time and how does it work?
Yes, you can upgrade at any time by filling out our upgrade form. It is free to upgrade and the only charge would be the price difference in the plan you upgrade to.
8. What happens if I exceed my allocated bandwidth?
You will receive an automatic e-mail message warning you that you have reached 80% of your contracted limit. This should give you plenty of time to contact us and purchase more bandwidth.
Once you have exceeded your limit, your account will be suspended for the rest of the current month. You can upgrade to a higher plan by paying the differences and your account will be unsespended automatically.
Users' sites may be suspended for violations of policy, or if extreme, or second time offenders, sites may be cancelled. Each occurance is dealt with on a case by case basis, and we try to work things out with every client.
10. Can you host an adult site?
We do NOT host pornography/adult/XXX websites that contain galleries or video media files with the exception of softcore erotic art. Any content or links to pornography/adult/XXX sites will lead to your account being terminated.
11. Can I have Warez, Appz and or Serialz on my website?
No, if we find them in your directory or links to them, your entire account will be subject to termination.
12. Will you place any ads on my site?
Not at all. We do not place any advertisements on your site whatsoever. No banners, no annoying pop-ups, nothing.
13. Do you allow sites to advertise for money, on their web site?
Yes, we allow sites to have commercial advertisements.
14. Do you make offsite daily backups?
Yes we do. We treat your valueble datas seriously. As such we have a daily backup system which backups your site datas to an offsite location (for our own use and disaster recovery). You can request 1 free restore per month. However, customers are encouraged to make your own backups as well.
15. Is your server suPHP/suEXEC enabled?
Yes, all our servers are suPHP/suEXEC enabled, which provides better security.
16. Do you offer SSH access?
Yes, we offer Jailed SSH access. However, you will need to provide relevant documents for verfication purposes.
17. Will I be able to check my emails when I am away from my home/office computer?
Yes, we provide all our customers with their own Webmail access. What this means is that you can log on to the internet (to the address we will give you once you sign up) and check your mail from any computer that has internet access.
18. Will I have unlimited access to update my pages?
You have unlimited access via FTP or FrontPage 24-hours a day. As such, you can create and maintain your Web pages on your own computer and upload files to your Web site at your leisure.
19. What web hosting control panel do you use?
We use the industry leading control panel, cPanel which provides simple user interface with multi functionality.
20. Are your servers compatible with Magento Commerce?
Yes, our servers are not only compatible with Magento but are also optimized for it. We also have a One-Click-Installer for Magento and provides Magento installation for free.
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