We are running the hosting business for quite a while now. Our process comparing to other hosts were very good and low, at least at the beginning. I see now many hosting business are offering very cheap plans....
My questions is: we are about to slash the prices by introducing slightly different plans as well (bandwidth, etc) - now, how about existing customers? How take care of them? How are you guys are going about that?
Well if you are going to LOWER prices you might concider OR moving all your costumers and bill them less OR which is probably the easiest solution is to give them more bandwidth/month and space and keep billing them the same price.
We were facing that same dilemma a while back. We found it effective and more efficient to offer more (in the way of resources like space, bandwidth, email, databases, additional software, etc) for the existing prices.
It worked out well. That way existing clients do not have to deal with change and new customers wouldn't know of the change.
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