Results 1 to 16 of 16
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10-01-2002, 02:13 AM #1Web Hosting Master
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- Sep 2002
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- Earth
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Ticketed support - Why PerlDesk ?
Hi,
I am thinking of using Ticketed support in the furture why is it that most hosts are using PerlDesk that costs US$70??
Since there are free ones out there that do the same thing
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10-01-2002, 02:15 AM #2WHT Addict
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- Aug 2002
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You don't have to pay the 70USD for Perldesk. You can use it for free providing you leave their copyright notice in there.
Josh Powell.
ServerSpotCheck - Is your website down?
Skimpylink - Not as tiny as some but much cuter!
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10-01-2002, 02:17 AM #3Web Hosting Master
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Cool thanks you answered my question.
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10-01-2002, 01:26 PM #4Disabled
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- Feb 2002
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If you have a large amount of tickets perldesk sucks.
First if you are responding to a ticket on page 3 it always returns you to page one. Huge waste of time. Also you can only set permissions as staff you can't check an individual permissions on a user. If one staff user has those permissions every user has them. For example If I want to give senior techs delete privledges then everyone under staff will get them. It just doesn't have enough features for my needs.
If you need something simple then this might be what you are looking for. Otherwise spend the money and get phphelpdesk.
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10-01-2002, 10:58 PM #5WHT Addict
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- Sep 2002
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- Green Bay, WI
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I use web site supporter, and it does everything under the sun. Just thought I'd through a 3rd option in there
Eric
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10-02-2002, 12:05 AM #6Aspiring Evangelist
- Join Date
- May 2002
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- 431
Originally posted by braysurdi
I use web site supporter, and it does everything under the sun. Just thought I'd through a 3rd option in there
Eric
Personally, I really don't like PerlDesk. Eventually I am looking to buy eSupport from Kayako unless I find something better before that time comes. I really like the software that Kayako has made from using their demosJordan Bouvier
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10-02-2002, 12:54 AM #7Web Hosting Master
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- Nov 2001
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- 1,262
i can't remember the name of the place i got this one but its not free anymore but its amazing cool
http://helpdesk.zdwebhosting.com
login - wht
pass - testme
hav'nt actually put it into use but i like it alot and it has a refresh like ever 30 seconds too not sure if perldesk has that.
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10-02-2002, 02:40 AM #8Web Host :)
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- Jan 2002
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- Boston
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Here is the link to the above.. pretty pricey but does look damn nice.. http://www.corpvis.net/?p=products_pricing
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10-02-2002, 06:50 AM #9Web Hosting Master
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- Nov 2001
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- 1,262
Originally posted by OKIHost
Here is the link to the above.. pretty pricey but does look damn nice.. http://www.corpvis.net/?p=products_pricing
if i find it or whatever i'll surely let everyone have it
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10-02-2002, 07:40 AM #10Web Hosting Master
- Join Date
- Apr 2002
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- England, UK
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- 734
I use PerlDesk because it’s a great piece of helpdesk software and most of all its Free!
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10-02-2002, 09:20 AM #11Disabled
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- Feb 2002
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- 159
the thing is all of them have ugly interfaces by my standards. you would think in the 00 series of years companies would learn to pay outside sources to design layout/GUI. You could have an average support system with a killer GUI and it will outsell a better system with a crappy GUI 10-1.
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10-02-2002, 01:00 PM #12WHT Addict
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www.cgiadmin.com, but it looks like they are redesigning the site right now
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10-02-2002, 06:28 PM #13Junior Guru Wannabe
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- Jan 2002
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- 30
We use "Support Center" from www.isolsoft.com
The developer of it just informed me that he is working on an updated version that will be out in a week or so.
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10-02-2002, 06:45 PM #14Web Host :)
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- Jan 2002
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- Boston
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Originally posted by SonServer
We use "Support Center" from www.isolsoft.com
The developer of it just informed me that he is working on an updated version that will be out in a week or so.
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10-02-2002, 07:34 PM #15Disabled
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- Feb 2002
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- 159
Yikes!!!! this is a blatent ripoff of phphelpdesk!
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10-02-2002, 07:38 PM #16Disabled
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- Feb 2002
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- 159
take a look at the orignial phpsupportdesk.com