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  1. #1
    Join Date
    Jul 2002
    Location
    India
    Posts
    350

    Angry Beware of zerosetup / infinology :(

    Dear Friends ,
    what I am about to write here is what I have been through for the past 1 month and more. I understand that there will always be people who might think that I am only a competitor to Zerosetup and hence trying to make them look bad. But , in actuality I am only a client trying to setup my own web hosting biz. And I know that there are several people like me here who come for Tips , Advices and Information before making their own decision.
    Only 2 months ago , I started my search for a good Web Hosting company from whom I can buy a Dedicated Server and start reselling on my own. And I was Unlucky enough to find ZeroSetup's (http://www.ZeroSetup.com ) advertisement in the Dedicated Servers Special Offers forum. They were providing 1 Dedicated Server @ $49.95 p.m + $299 (for setup)
    From here I started my querries , firstly on WHT :
    Me:
    http://www.zerosetup.com/dedicatedcomparison.htm
    There are no costs of Nameservers there
    ZS--NameServer is just a configuration fee. We would need to figure it for you. Otherwise if you get a control panel it comes configured. But please call us for details.

    Me:What happens if someone does a WHOIS check ?
    ZS If you setup your own nameserver, they will see your information.
    Me:[/ZS:So this means I am guaranteed that in no way any one will be able to locate / pinpoint that the ultimate source is Zero Setup ?
    ZS---Yes, if you register the nameserver under your name. THe IP doesn't go to ZeroSetup. It is hidden.

    PLease could you specify what things are exactly will be there already installed or you people will help me install without additional chargges .... and what are chargeable
    ---If you want all these services I would suggest you get Hsphere control panel. Otherwise it would come installed, but there's no graphical interface for you to use unlesss you know unix, windows, etc...
    Again after this we exchange some more info here only ...
    ME:OK .. thanks I have some more querries ...
    • I noticed yo also have a Merchant Account Free program going on ... if I take this server , am I elligible for that too ?
      ZS Yes , you are .
    • secondly , I am in India .. how will I access my Server ? who will house it ?
      ZSWe will . you will get root access.
    • I am already a customer of Infinology ... so do I get the $100 affiliate off ? or Do I have to sell other accounts after taking this server to get that ?
    • Do I have to pay the full price for 12 months upfront or will I be charged monthly ?
      This was discussed on Chats and Email I will show below
    • I am getting H-Sphere myself ... buying it directly from PSOFT.net and paying them for the Installation . So , will that be good enugh ?
      ZS: That suits us fine.
    With this , I get down to Email them and have AIM chats with Jason from Infinology(ZeroSetup) . And the price for my server is fixed . They send me a Contract in the form of PDF where it is specifically mentioned that I will be provided a Deidcated server
    configs : 1.0Ghz Duron 256MB SDRAM PC133 80GB Hard Drive for which I will have to pay on a 4 quarterly basis . Due to the break down of cost in four qiarters , i will have to pay a finance charge of 10% extra . To this we agree .

    My credit card and all neccesary info is submitted/Faxed on 10th August 2002 . But I get no confirmation . SO I mail --

    Dear Jason ,
    I have faxd the Contract Form u sent on last nite in the afternoon. Do acknowledge the same . Waiting for your reply and further advuice on the steps I need to follow henceforth .
    - Arindra
    18th august
    Hello Jason ,
    What is happening ? In spite of Zerosetup mentioning on www.zerosetup.net you have recieved my payment and someone called Derek has been assigned to my case , I am yet to recieve any info on how to access my server . More than 1 week has passed since the FAX and reciept of payment .
    20th August
    Are you guys joking or something ?? WHats wrong with you ? When Do I get my account ? In spite of repeated Emails , you provide no replies. Nor here on email , neither on the forum

    22nd August Jason(Infinology/Zerosetup) replies :
    Dear Arindra,
    I apologize for the frustration you are receiving; however, your server should be built. I will email a request to system admin and hopefully they will reply. -- Jason

    23rd. August Another Sys Admin called Derek mails saying Sorry for the delay . Your Server will be setup within today . So next day i.e somewhat 48 hours after that I request to know what is the status ?
    26th I mail again since I am yet to recieve any info from them .
    Me:
    " You people should stop selling Dedicated Servers .... at least support / service is not certainly your forte . I can't even talk about the Product since I haven't had the (good/bad ... ? ) fortune of possesing that -- Arindra "

    after this , Jason mails me and asks :
    Is your server up and running yet?
    :p

    So I mail by saying
    Well , even today I am yet to recieve any information from ZeroSetup , nor any of its employees, System Administrators or any Data Centre people . I have lost contract of 3 clients in the past week worth $300 USD . And all of this because of your incompetence . Your system administrators go out on holidays(they apoligised and said that themselves :p) without completing the work I have paid for . None of you (ZeroSetup) have the minimum courtesy of notifying me ... your client .But all that gave me was losing my existing and new clients , my credibility not to mention my valuable time !!! How do you expect to compensate that ??
    If my Server is not up within the next 24 hours and all my neccesary information is not sent to me , I think I will have to take this matter real seriously and in a more grim way .
    Amazingly , on 26th August , I recieve mail from Derek(Zerosetup)
    " Arindra,
    I am very very sorry. I have been out of town since last Thursday and instructed someone else to handle your account while I was gone. Apparently there was some sort of mix-up. I'm not exactly sure what yet, but I'll get to the bottom of it. Now, your server is up. Here is the information you need: ..... "


    Well , this is only the first installment .... I will add more of what happened later . [*] I haven't yet got my Merchant account which I was supposed to acc. to ther deal [*] I have been billed twice and that matter has not been solved yet . [*] I have recieved only 1 IP from them , hence I amnot being able to put my site up for the world :p they ask me to put Infinology's IP's on my Domain settings !!!

    I will categorically post the various exchanges I have had with them where they always accept their faults and apologise and say we will try to help you soon . But nothing progresses .
    Later ...

    - Arindra
    Last edited by flashgear; 09-12-2002 at 02:27 PM.
    http://www.featuredhost.com | mailto: [email protected] | ASP.NET-MS SQL-Cold Fusion hosting| Cheap domain registration | MSN : [email protected] |

  2. #2
    Join Date
    Sep 2002
    Location
    UAE
    Posts
    44
    Its really amazing experience, at least for me.
    I'm very surprised by this thread, because i wanted to setup a server with them, and now i should be more carefull.

    So i am asking anyone else that has any experience with them, please inform me and others in this matter (ZeroSetup), so we can choose with open eyes.

    -Habib

  3. #3
    Hopefully this marks the end of $49 servers with 1Ghz processors and 512 MB RAM, etc!

    I feel sorry for you, but really, everything about them was fishy right from the start!

  4. #4
    Join Date
    Feb 2002
    Posts
    1,926
    Check out their control panel pricing:

    http://www.zerosetup.com/dedicatedcomponents.htm

    That would be enough to send me running. It's ridiculous. $79 setup for Ensim 100 domains and then another $19 a month on top of that (which costs $99 one time straight from Ensim). The cracker has to be H-Sphere: $600 setup + $99 a month + $4.25 per user licence

    H-Spere charges $100 setup (I think), no monthly and $4.50 per user licence. Go through a reseller and you can probably find one that will do the setup for free and only ask $4.00 per user licence.

    And am I reading this right, they charge a monthly fee for Redhat Linux

    Kewl, you can also buy a diesel generator with your server for $299 setup and $59 a month, now that is a bargain

  5. #5
    Join Date
    Jul 2002
    Location
    India
    Posts
    350
    harumph ... !! I thot i would stop posting on this thread since they suddenly mailed me apologies again , and started negotiating at better terms after I posted this . But it seems they just can't do any good . So I might continue what I promised and post the remaining of my woes from my Email Inbox .
    http://www.featuredhost.com | mailto: [email protected] | ASP.NET-MS SQL-Cold Fusion hosting| Cheap domain registration | MSN : [email protected] |

  6. #6
    Please do! Youll be doing the entire world a favour!

  7. #7
    Join Date
    Jul 2002
    Location
    India
    Posts
    350
    27th August: My CC is billed . Derek replies :
    Arindra, That worked!
    I mail him back :
    Hi derek ,
    the Merchant Accoungt info is still missing . I need that for installing PSOFT .
    - Arindra
    Derek: I'm not sure what you mean? What Merchant Account info? -- Derek Booth
    29th August
    Me :
    this is what i was told before . here on email as well on AIM chat with Jason .... the Advertisement on your website ... I specifically asked this question beforeand I was told that I would be geting the $500 of Merchant A/c waived .I would only have to pay the monthly fees to the credit card co,
    So thats what I am talking about . !!!!
    Derek Okay, sorry. I wasn't aware. You need to contact onlinedatacorp.com for your merchant account. There will be no setup fees, just the monthly fees.

    So , I contact them .
    as you most probably know already that I am a customer of www.ZeroSetup.com and according to the deal / package of Dedicated Server which I purchased from them , the Primary Annual Fee and Setup Fees of yours are supposes to be waivered off for me and I was supposed to pay only the monthly Gateway fees and Statement fees probably . Please confirm on that and CC the mail to [email protected] ( He is my Contact in ZeroSetup)
    Maureen Wallen of OnlineDataCorp replies to me , thanking me for contacting them , and replies. :
    Dear Arindra,
    I checked in our alliance file and I cannot find Infinology or Zerosetup--but regarding the no set up-we do not have a set up fee-most other companies do-we have an annual fee for $99-and the two monthly fees of $10 for the statements and $19.95 for the gateway-please email me if you are interested in setting this up!Thanks!
    I forward this mail to Derek/ Jason and the rest :
    What is the meaning of this DEREK / JASON ?? I contacted Onlinedatacorp.com as per your Email . They replied . Check. -- Arindra
    Nothing is done on that as of yet

    They blocked a port which was required for HSPHERE installation . I mailed them asking them to configure the Firewall accordingly so as to enable the HSPHERE insttaltion to be done . I wait for 4 days mailing them , and in the end ask the PSOFT people who were doing the instaltion themselves , which they kindly obliged .

    And finally the best thign they come out after all is done , is that they provide ONLY 1 IP per server , which was never mentioned before on the contract , or on their website or any chat . So when I need to configure my DNS for HSPHERE and create nameservers ....I am Unable to do so .
    I ask them t provide the second IP . And they say that it will cost me another $25 Setup + $2.5 per month per IP.
    which increases the cost another $55 more . Imagine !!!
    I send them Email :
    What do you mean you provide 1 IP per server ? You expect me to stat my Hosting business by pointing my Main site on Infinology's Name Servers ? A person would at once no that my root is you ... so why would they want to take hostng from me ?
    I had particularly asked this question in my Pre Sales period , when I querried on on http://www.webhostingtalk.com ? Why do you always need to have these Hidden Costs . For sure , no one can have a site hosted under any registrar with 1 IP !!!
    I wont be using Infinology's nameservers . But I am already running extremely late thanks to you .
    they come up with :
    Your question has been forwarded to the [email protected] address.
    Till date they are still f****(u-no-what)- ing with the thing .
    http://www.featuredhost.com | mailto: [email protected] | ASP.NET-MS SQL-Cold Fusion hosting| Cheap domain registration | MSN : [email protected] |

  8. #8

  9. #9
    Join Date
    Nov 2000
    Location
    San Diego
    Posts
    3,407
    These idiots sent two of their employees (maybe the only two they have) to WHT a while back posting things like "We want to make dreams come true" and other crap. It was quite funny. My point is that they probabaly are monitoring this thread.

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