hosted by liquidweb


Go Back   Web Hosting Talk : Advertising Forums : Employment Offers & Requests : Employment / Job Requests : [For Immediate Hire] ex Zoom Support Manager (Dylan)
Reply

Forum Jump

[For Immediate Hire] ex Zoom Support Manager (Dylan)

Reply Post New Thread In Employment / Job Requests Subscription
 
Send news tip View All Posts Thread Tools Search this Thread Display Modes
  #1  
Old 11-13-2008, 04:08 PM
hzDylan hzDylan is offline
WHT Addict
 
Join Date: Sep 2006
Posts: 145
[For Immediate Hire] ex Zoom Support Manager (Dylan)


Dylan Botha's 2008 Curriculum VitaeLast updated November 13th 2008
Basic Contact Information:
Email: dylan@cpanelnerds.com
MSN: dylan@cpanelnerds.com
AOLIM: DylanBotha
I will happily give you my phone number on request.Quick Introduction:
I have operated and owned by own webhosting company aswell as acted as a CEO/Partner with another.
Fortunately I have been given excellent oppertunities working with various well renowed webhosting companies.
I have worked in many positions for a lot of well respected and successful webhosting companies for the last eight years.
The mentionable positions I served as were:
* Technical Support Rep.
* CGI/Perl and PHP Programmer
* Support Manager - Hosting Zoom, Inc.
* Webhosting Company Owner and Partner - Milescape, LLC.
I would like to mention here that I have on-hands experience working with colocated servers in a datacenter but would much prefer working a remote position.
I am very familiar working with linux and using the CLI - I'm a keen linux enthusiast. Any questions - feel free to pass them my way.My Previous Employers:

Quote:


Milescape, LLC. - http://www.milescape.com
Employment Length:
* February 2002 – September 2003
Source Location:
* Philadelphia, United States.
* California, Palo Alto.
Job Occupation:
* L1 - L3 Support Technician
* Senior System Administrator.
Relocated Locations:
Philadelphia, US - Palo Alto, California
Reason for Leaving:
An opportunity was proposed where I was able to work with my twin brother.
Responsibilities Included:
* Handling of L1, L2 and L3 Helpdesk Tickets.
* Worked on-hands with co-located servers in the HE.net Datacenter (was the only admin).
* Compiling, Configuring, Tweaking and Maintaining of common software and daemons.
* Addressing Public complaints on known Forums such as WebhostingTalk, cPanel
Company Owner: Quan Nguyen
Owner Contact AIM: MilescapeQuan
Owner Contact eMail:quan@milescape.com




Quote:


WebhostingBuzz, LLC. - http://www.webhostingbuzz.com
Employment Length:
* April 2005 – March 2006
Source Location:
* Morden, United Kingdom
* Lincolnshire, United Kingdom
Job Occupation:
* System Administrator
* L2 Support Technician
* Outsourced Staff Manager
* Community Forum Admin
Relocated Locations:
Lincolnshire, United Kingdom.
Reason for Leaving:
My twin and I were proposed an excellent offer I could not turn down.
We had to leave the company (and country) in order to take advantage of it.
Some things to note here:
* We were working with Voxtreme and WHB.
* Webhosting Buzz was a division of Voxtreme, LTD at the time.
* Voxtreme, LTD was sold to someone who resided in New York.
I will happily give you more in-depth information when asked privately over phone, email or IM chat.
Responsibilities Included:
* Handling of L1, L2 and L3 Helpdesk Tickets.
* Worked onhands with co located servers in the University of Manchester Datacenter.
* Compiling, Configuring, Tweaking and Maintaining of common software and daemons.
* Addressing Public complaints on known Forums such as WebHostingTalk.com, cPanel.net
Company Owner: Safvan Malik
Owner Contact AIM: whbsupport
Owner Contact eMail: safvan@webhostingbuzz.com




Quote:


Voxtreme, LTD. - http://www.voxtreme.com
Employment Length:
* April 2005 – June 2006
Source Location:
* Surrey, United Kingdom
* Lincolnshire, United Kingdom
* Brooklyn, New York, United States
Job Occupation:
* System Administrator
* L3 Support Technician
* Community Forum Admin
* Staff Manager - soon became outsourced after company sale.
Relocated Locations:
Brooklyn, United States.
Reason for Leaving:
'Undesired Consequences' – we were both ultimately fired. Reason will be mentioned privately if asked.
We had then soon moved back to Philadelphia when our friendship with the new owner had fallen apart.
* WebhostingBuzz was a division of Voxtreme, LTD at the time.
* Voxtreme, LTD was sold to someone who resided in Brooklyn, New York.
I will happily give you more indepth information when asked privately over phone, email or IM chat.
Responsibilities Included:
* Handling of L1, L2 and L3 Helpdesk Tickets.
* Worked onhands with co-located servers in the University of Manchester Datacenter.
* Compiling, Configuring, Tweaking and Maintaining of common software and daemons.
* Addressing Public complaints on known Forums such as WebHostingTalk.com, cPanel.net
Company Owner: Majid Rasool
Owner Contact AIM: JustWandr
Owner Contact eMail:majid@voxtreme.com
Ex-Company Owner: Matthew Russell
Ex-Owner Contact AIM: mdrussell85




Quote:


HostingZoom, Inc. - http://www.hostingzoom.com
Employment Length:
* June 2006 – November 2008
Source Location:
* Philadelphia, United States
* Houston, Texas, United States
* Cypress, Texas, United States
Job Occupation:
* Support Manager
* L1, L2 Support Technician
Responsibilities Included:
* Handling of Level 1 and Level 2 Helpdesk Tickets.
* Handled various Livechat/Tickets sessions where a client requests for a manager's presense.
* Directly assisted Support Staff when they seemed to appear lost or needed some assistance/guidance.
* Handling Support Manager requests submitted by clients directly from website.
* Addressing Questions and Complaints on Public Forums such as WHT, cPanel, Sitepoint
* The Hiring of new L1 and L2 Support Staff aswell as Interviewing and quizing potential support staff
* Monitored, Assisted and Reviewed staff performance and took neccesary action where it was needed.
* Writing elaborate custom Perl and PHP scripts for the company, staff and clients.
Reason for Leaving:
Due to the recent sale of HostingZoom, Inc to JaguarPC, alot more managers were brought into the company.
I ultimately felt I was not getting the respect deserved seeing as I was originally 1 of the only 2 HostingZoom managers, aside from the ex owner (Kiet).
Ex Company Owner: Kiet Duong
Company Owner: Greg Landis
ex Owner Contact AIM: ZoomKiet
ex Owner Contact eMail: kiet@hostingzoom.com
Owner Contact AIM: JaguarPC
Owner Contact eMail: greg@hostingzoom.com



Fluent Programming Languages:
Perl, PHP, Bash/Shell Scripting, HTML, Javascript.Below is some basic information about me.
Origin: South African
Current Location: Pretoria, South Africa
Age: 25
Race: Caucasian
Marital Status: Single
Birthdate: 02 November 1983Spoken Languages:
English (primary), Afrikaans. (secondary), Xhosa (third)Employment Status:
Unemployed for 1 hour - November 13th 2008
Here is one of my previous threads which has quite a few responses from users who can vouch for me.http://www.webhostingtalk.com/showthread.php?t=636272






__________________
Dylan Bothahttp://www.voipo.com
VoIP Service


Notice to Consumers
Thread Summary Please be aware that every offer has limits beyond what is displayed in the thread. You should visit the site advertising and read any Terms of Service or Acceptable Use Policy they have in place. If you can't find answers on how they measure what you're purchasing, ask. If the offer or request doesn't regard some type of hosting, you still need to research beyond whats printed in the ad.
  • Research any provider to know what limits are in place, especially with any offer concerning disk space and/or bandwidth. These are generally defined in the TOS or AUP.
  • Read provider reviews. If you find no reviews, create a thread and ask for others' first-hand experience with the provider.
  • If you're unsure on the exact details of an offer - ask. Simply respond to this thread and ask the provider for clarification.

Sponsored Links
  #2  
Old 11-13-2008, 06:26 PM
hzDylan hzDylan is offline
WHT Addict
 
Join Date: Sep 2006
Posts: 145
I do want to mention that I am seeking an immediate and permanent position in the support field. With my past experience and skill sets I can assure you that you won't make a mistake bringing me onto your team.
If you have any questions, please don't hesitate contacting me via IM or PM.





__________________
Dylan Bothahttp://www.voipo.com
VoIP Service

  #3  
Old 11-14-2008, 02:59 AM
VertexBilly VertexBilly is offline
Aspiring Evangelist
 
Join Date: Jul 2004
Posts: 352
I would highly recommend Dylan to anyone that had a support position open.
Not only is he extremely knowledgeable about server administration, but he is very efficient and can root out problems more quickly then any other admin I have worked with.
Futhermore he is extremely reliable and he is great with clients.





__________________VertexHost - Forum hosting and fully customized dedicated server solutions.FusionBB - Check Out The Next Generation Forum Software with included photo gallery, portal, multi person private topic and PayPal payment module

Sponsored Links
  #4  
Old 11-14-2008, 05:53 AM
hzDylan hzDylan is offline
WHT Addict
 
Join Date: Sep 2006
Posts: 145
Thanks for the support Billy! FYI, I have known Billy for over 3 years.





__________________
Dylan Bothahttp://www.voipo.com
VoIP Service

  #5  
Old 11-14-2008, 03:09 PM
hzDylan hzDylan is offline
WHT Addict
 
Join Date: Sep 2006
Posts: 145
I've been asked what my preferred shift times are in a few emails.
To sum it up in a quick sentence - I have no preference.
I've just moved back to South Africa last week and my hours differ quite a bit.
I have no problem working 1st, 2nd or 3rd shift. I'll most likely end up working past/before shift regardless.
I am seeking a permanent/long-term position with an established and reputed webhosting company.
If you're interested on bringing on a well rounded employee such as myself - Please let me know.





__________________
Dylan Bothahttp://www.voipo.com
VoIP Service

  #6  
Old 11-18-2008, 03:58 PM
hzDylan hzDylan is offline
WHT Addict
 
Join Date: Sep 2006
Posts: 145
I am still available for a full-time support position at this time.





__________________
Dylan Bothahttp://www.voipo.com
VoIP Service

  #7  
Old 11-23-2008, 05:42 PM
hzDylan hzDylan is offline
WHT Addict
 
Join Date: Sep 2006
Posts: 145
I am moving back to the UK in mid January.





__________________
Dylan Bothahttp://www.voipo.com
VoIP Service

Reply

Related posts from TheWhir.com
Title Type Date Posted
Google Cloud Platform Adds Four Support Tiers to Meet Business User Needs Web Hosting News 2013-02-21 16:27:08
Steadfast Networks Names Director of Technical Support, Marketing Manager Web Hosting News 2013-02-21 13:57:52
Web Host GeekStorage Opens New Office in Oklahoma, Names Account Manager Web Hosting News 2012-07-31 14:04:33
Cloud Provider Amazon Web Services Launches Edge Location in Sydney Web Hosting News 2012-06-21 11:00:34
eApps Hosting Adds Personal Account Managers to New Affiliate Program Web Hosting News 2012-06-11 13:09:49


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes
Postbit Selector

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off

Forum Jump
Login:
Log in with your username and password
Username:
Password:



Forgot Password?
Advertisement:
Web Hosting News:



 

X

Welcome to WebHostingTalk.com

Create your username to jump into the discussion!

WebHostingTalk.com is the largest, most influentual web hosting community on the Internet. Join us by filling in the form below.


(4 digit year)

Already a member?