[For Immediate Hire] ex Zoom Support Manager (Dylan)
Dylan Botha's 2008 Curriculum VitaeLast updated November 13th 2008
Basic Contact Information:
Email: dylan@cpanelnerds.com
MSN: dylan@cpanelnerds.com
AOLIM: DylanBotha
I will happily give you my phone number on request.Quick Introduction:
I have operated and owned by own webhosting company aswell as acted as a CEO/Partner with another.
Fortunately I have been given excellent oppertunities working with various well renowed webhosting companies.
I have worked in many positions for a lot of well respected and successful webhosting companies for the last eight years.
The mentionable positions I served as were:
* Technical Support Rep.
* CGI/Perl and PHP Programmer
* Support Manager - Hosting Zoom, Inc.
* Webhosting Company Owner and Partner - Milescape, LLC.
I would like to mention here that I have on-hands experience working with colocated servers in a datacenter but would much prefer working a remote position.
I am very familiar working with linux and using the CLI - I'm a keen linux enthusiast. Any questions - feel free to pass them my way.My Previous Employers:
Quote:
Milescape, LLC. - http://www.milescape.com
Employment Length:
* February 2002 â September 2003
Source Location:
* Philadelphia, United States.
* California, Palo Alto.
Job Occupation:
* L1 - L3 Support Technician
* Senior System Administrator.
Relocated Locations:
Philadelphia, US - Palo Alto, California
Reason for Leaving:
An opportunity was proposed where I was able to work with my twin brother.
Responsibilities Included:
* Handling of L1, L2 and L3 Helpdesk Tickets.
* Worked on-hands with co-located servers in the HE.net Datacenter (was the only admin).
* Compiling, Configuring, Tweaking and Maintaining of common software and daemons.
* Addressing Public complaints on known Forums such as WebhostingTalk, cPanel
Company Owner: Quan Nguyen
Owner Contact AIM: MilescapeQuan
Owner Contact eMail:quan@milescape.com
Quote:
WebhostingBuzz, LLC. - http://www.webhostingbuzz.com
Employment Length:
* April 2005 â March 2006
Source Location:
* Morden, United Kingdom
* Lincolnshire, United Kingdom
Job Occupation:
* System Administrator
* L2 Support Technician
* Outsourced Staff Manager
* Community Forum Admin
Relocated Locations:
Lincolnshire, United Kingdom.
Reason for Leaving:
My twin and I were proposed an excellent offer I could not turn down.
We had to leave the company (and country) in order to take advantage of it.
Some things to note here:
* We were working with Voxtreme and WHB.
* Webhosting Buzz was a division of Voxtreme, LTD at the time.
* Voxtreme, LTD was sold to someone who resided in New York.
I will happily give you more in-depth information when asked privately over phone, email or IM chat.
Responsibilities Included:
* Handling of L1, L2 and L3 Helpdesk Tickets.
* Worked onhands with co located servers in the University of Manchester Datacenter.
* Compiling, Configuring, Tweaking and Maintaining of common software and daemons.
* Addressing Public complaints on known Forums such as WebHostingTalk.com, cPanel.net
Company Owner: Safvan Malik
Owner Contact AIM: whbsupport
Owner Contact eMail: safvan@webhostingbuzz.com
Quote:
Voxtreme, LTD. - http://www.voxtreme.com
Employment Length:
* April 2005 â June 2006
Source Location:
* Surrey, United Kingdom
* Lincolnshire, United Kingdom
* Brooklyn, New York, United States
Job Occupation:
* System Administrator
* L3 Support Technician
* Community Forum Admin
* Staff Manager - soon became outsourced after company sale.
Relocated Locations:
Brooklyn, United States.
Reason for Leaving:
'Undesired Consequences' â we were both ultimately fired. Reason will be mentioned privately if asked.
We had then soon moved back to Philadelphia when our friendship with the new owner had fallen apart.
* WebhostingBuzz was a division of Voxtreme, LTD at the time.
* Voxtreme, LTD was sold to someone who resided in Brooklyn, New York.
I will happily give you more indepth information when asked privately over phone, email or IM chat.
Responsibilities Included:
* Handling of L1, L2 and L3 Helpdesk Tickets.
* Worked onhands with co-located servers in the University of Manchester Datacenter.
* Compiling, Configuring, Tweaking and Maintaining of common software and daemons.
* Addressing Public complaints on known Forums such as WebHostingTalk.com, cPanel.net
Company Owner: Majid Rasool
Owner Contact AIM: JustWandr
Owner Contact eMail:majid@voxtreme.com
Ex-Company Owner: Matthew Russell
Ex-Owner Contact AIM: mdrussell85
Quote:
HostingZoom, Inc. - http://www.hostingzoom.com
Employment Length:
* June 2006 â November 2008
Source Location:
* Philadelphia, United States
* Houston, Texas, United States
* Cypress, Texas, United States
Job Occupation:
* Support Manager
* L1, L2 Support Technician
Responsibilities Included:
* Handling of Level 1 and Level 2 Helpdesk Tickets.
* Handled various Livechat/Tickets sessions where a client requests for a manager's presense.
* Directly assisted Support Staff when they seemed to appear lost or needed some assistance/guidance.
* Handling Support Manager requests submitted by clients directly from website.
* Addressing Questions and Complaints on Public Forums such as WHT, cPanel, Sitepoint
* The Hiring of new L1 and L2 Support Staff aswell as Interviewing and quizing potential support staff
* Monitored, Assisted and Reviewed staff performance and took neccesary action where it was needed.
* Writing elaborate custom Perl and PHP scripts for the company, staff and clients.
Reason for Leaving:
Due to the recent sale of HostingZoom, Inc to JaguarPC, alot more managers were brought into the company.
I ultimately felt I was not getting the respect deserved seeing as I was originally 1 of the only 2 HostingZoom managers, aside from the ex owner (Kiet).
Ex Company Owner: Kiet Duong
Company Owner: Greg Landis
ex Owner Contact AIM: ZoomKiet
ex Owner Contact eMail: kiet@hostingzoom.com
Owner Contact AIM: JaguarPC
Owner Contact eMail: greg@hostingzoom.com
Fluent Programming Languages:
Perl, PHP, Bash/Shell Scripting, HTML, Javascript.Below is some basic information about me.
Origin: South African
Current Location: Pretoria, South Africa
Age: 25
Race: Caucasian
Marital Status: Single
Birthdate: 02 November 1983Spoken Languages:
English (primary), Afrikaans. (secondary), Xhosa (third)Employment Status:
Unemployed for 1 hour - November 13th 2008
Here is one of my previous threads which has quite a few responses from users who can vouch for me.http://www.webhostingtalk.com/showthread.php?t=636272
__________________
Dylan Bothahttp://www.voipo.com
VoIP Service
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