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  1. #1
    [For Immediate Hire] ex Zoom Support Manager (Dylan)


    Dylan Botha's 2008 Curriculum VitaeLast updated November 13th 2008
    Basic Contact Information:
    Email: dylan@cpanelnerds.com
    MSN: dylan@cpanelnerds.com
    AOLIM: DylanBotha
    I will happily give you my phone number on request.Quick Introduction:
    I have operated and owned by own webhosting company aswell as acted as a CEO/Partner with another.
    Fortunately I have been given excellent oppertunities working with various well renowed webhosting companies.
    I have worked in many positions for a lot of well respected and successful webhosting companies for the last eight years.
    The mentionable positions I served as were:
    * Technical Support Rep.
    * CGI/Perl and PHP Programmer
    * Support Manager - Hosting Zoom, Inc.
    * Webhosting Company Owner and Partner - Milescape, LLC.
    I would like to mention here that I have on-hands experience working with colocated servers in a datacenter but would much prefer working a remote position.
    I am very familiar working with linux and using the CLI - I'm a keen linux enthusiast. Any questions - feel free to pass them my way.My Previous Employers:

    Quote:


    Milescape, LLC. - http://www.milescape.com
    Employment Length:
    * February 2002 – September 2003
    Source Location:
    * Philadelphia, United States.
    * California, Palo Alto.
    Job Occupation:
    * L1 - L3 Support Technician
    * Senior System Administrator.
    Relocated Locations:
    Philadelphia, US - Palo Alto, California
    Reason for Leaving:
    An opportunity was proposed where I was able to work with my twin brother.
    Responsibilities Included:
    * Handling of L1, L2 and L3 Helpdesk Tickets.
    * Worked on-hands with co-located servers in the HE.net Datacenter (was the only admin).
    * Compiling, Configuring, Tweaking and Maintaining of common software and daemons.
    * Addressing Public complaints on known Forums such as WebhostingTalk, cPanel
    Company Owner: Quan Nguyen
    Owner Contact AIM: MilescapeQuan
    Owner Contact eMail:quan@milescape.com




    Quote:


    WebhostingBuzz, LLC. - http://www.webhostingbuzz.com
    Employment Length:
    * April 2005 – March 2006
    Source Location:
    * Morden, United Kingdom
    * Lincolnshire, United Kingdom
    Job Occupation:
    * System Administrator
    * L2 Support Technician
    * Outsourced Staff Manager
    * Community Forum Admin
    Relocated Locations:
    Lincolnshire, United Kingdom.
    Reason for Leaving:
    My twin and I were proposed an excellent offer I could not turn down.
    We had to leave the company (and country) in order to take advantage of it.
    Some things to note here:
    * We were working with Voxtreme and WHB.
    * Webhosting Buzz was a division of Voxtreme, LTD at the time.
    * Voxtreme, LTD was sold to someone who resided in New York.
    I will happily give you more in-depth information when asked privately over phone, email or IM chat.
    Responsibilities Included:
    * Handling of L1, L2 and L3 Helpdesk Tickets.
    * Worked onhands with co located servers in the University of Manchester Datacenter.
    * Compiling, Configuring, Tweaking and Maintaining of common software and daemons.
    * Addressing Public complaints on known Forums such as WebHostingTalk.com, cPanel.net
    Company Owner: Safvan Malik
    Owner Contact AIM: whbsupport
    Owner Contact eMail: safvan@webhostingbuzz.com




    Quote:


    Voxtreme, LTD. - http://www.voxtreme.com
    Employment Length:
    * April 2005 – June 2006
    Source Location:
    * Surrey, United Kingdom
    * Lincolnshire, United Kingdom
    * Brooklyn, New York, United States
    Job Occupation:
    * System Administrator
    * L3 Support Technician
    * Community Forum Admin
    * Staff Manager - soon became outsourced after company sale.
    Relocated Locations:
    Brooklyn, United States.
    Reason for Leaving:
    'Undesired Consequences' – we were both ultimately fired. Reason will be mentioned privately if asked.
    We had then soon moved back to Philadelphia when our friendship with the new owner had fallen apart.
    * WebhostingBuzz was a division of Voxtreme, LTD at the time.
    * Voxtreme, LTD was sold to someone who resided in Brooklyn, New York.
    I will happily give you more indepth information when asked privately over phone, email or IM chat.
    Responsibilities Included:
    * Handling of L1, L2 and L3 Helpdesk Tickets.
    * Worked onhands with co-located servers in the University of Manchester Datacenter.
    * Compiling, Configuring, Tweaking and Maintaining of common software and daemons.
    * Addressing Public complaints on known Forums such as WebHostingTalk.com, cPanel.net
    Company Owner: Majid Rasool
    Owner Contact AIM: JustWandr
    Owner Contact eMail:majid@voxtreme.com
    Ex-Company Owner: Matthew Russell
    Ex-Owner Contact AIM: mdrussell85




    Quote:


    HostingZoom, Inc. - http://www.hostingzoom.com
    Employment Length:
    * June 2006 – November 2008
    Source Location:
    * Philadelphia, United States
    * Houston, Texas, United States
    * Cypress, Texas, United States
    Job Occupation:
    * Support Manager
    * L1, L2 Support Technician
    Responsibilities Included:
    * Handling of Level 1 and Level 2 Helpdesk Tickets.
    * Handled various Livechat/Tickets sessions where a client requests for a manager's presense.
    * Directly assisted Support Staff when they seemed to appear lost or needed some assistance/guidance.
    * Handling Support Manager requests submitted by clients directly from website.
    * Addressing Questions and Complaints on Public Forums such as WHT, cPanel, Sitepoint
    * The Hiring of new L1 and L2 Support Staff aswell as Interviewing and quizing potential support staff
    * Monitored, Assisted and Reviewed staff performance and took neccesary action where it was needed.
    * Writing elaborate custom Perl and PHP scripts for the company, staff and clients.
    Reason for Leaving:
    Due to the recent sale of HostingZoom, Inc to JaguarPC, alot more managers were brought into the company.
    I ultimately felt I was not getting the respect deserved seeing as I was originally 1 of the only 2 HostingZoom managers, aside from the ex owner (Kiet).
    Ex Company Owner: Kiet Duong
    Company Owner: Greg Landis
    ex Owner Contact AIM: ZoomKiet
    ex Owner Contact eMail: kiet@hostingzoom.com
    Owner Contact AIM: JaguarPC
    Owner Contact eMail: greg@hostingzoom.com



    Fluent Programming Languages:
    Perl, PHP, Bash/Shell Scripting, HTML, Javascript.Below is some basic information about me.
    Origin: South African
    Current Location: Pretoria, South Africa
    Age: 25
    Race: Caucasian
    Marital Status: Single
    Birthdate: 02 November 1983Spoken Languages:
    English (primary), Afrikaans. (secondary), Xhosa (third)Employment Status:
    Unemployed for 1 hour - November 13th 2008
    Here is one of my previous threads which has quite a few responses from users who can vouch for me.http://www.webhostingtalk.com/showthread.php?t=636272






    __________________
    Dylan Bothahttp://www.voipo.com
    VoIP Service

  2. #2
    I do want to mention that I am seeking an immediate and permanent position in the support field. With my past experience and skill sets I can assure you that you won't make a mistake bringing me onto your team.
    If you have any questions, please don't hesitate contacting me via IM or PM.





    __________________
    Dylan Bothahttp://www.voipo.com
    VoIP Service

  3. #3
    Join Date
    Jul 2004
    Posts
    352
    I would highly recommend Dylan to anyone that had a support position open.
    Not only is he extremely knowledgeable about server administration, but he is very efficient and can root out problems more quickly then any other admin I have worked with.
    Futhermore he is extremely reliable and he is great with clients.





    __________________VertexHost - Forum hosting and fully customized dedicated server solutions.FusionBB - Check Out The Next Generation Forum Software with included photo gallery, portal, multi person private topic and PayPal payment module

  4. #4
    Thanks for the support Billy! FYI, I have known Billy for over 3 years.





    __________________
    Dylan Bothahttp://www.voipo.com
    VoIP Service

  5. #5
    I've been asked what my preferred shift times are in a few emails.
    To sum it up in a quick sentence - I have no preference.
    I've just moved back to South Africa last week and my hours differ quite a bit.
    I have no problem working 1st, 2nd or 3rd shift. I'll most likely end up working past/before shift regardless.
    I am seeking a permanent/long-term position with an established and reputed webhosting company.
    If you're interested on bringing on a well rounded employee such as myself - Please let me know.





    __________________
    Dylan Bothahttp://www.voipo.com
    VoIP Service

  6. #6
    I am still available for a full-time support position at this time.





    __________________
    Dylan Bothahttp://www.voipo.com
    VoIP Service

  7. #7
    I am moving back to the UK in mid January.





    __________________
    Dylan Bothahttp://www.voipo.com
    VoIP Service

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