Web Hosting Talk : Web Hosting Main Forums : Dedicated Server : BURST.NET dont refund me.

[mindnetcombr]

BURST.NET dont refund me.

Hello,
Sorry for my bad english. I will try explain how BURST.NET take my money and dont refund me.
My dedicated rsync backup server was in BURST.NET, with monthly billing cycle.
In 03/OCTOBER I pay the invoice #143264, service from 22/OCTOBER to 22/NOVEMBER.
However, at 12/OCTOBER I asked to BURST.NET to cancel my server - and I not use the service that I payed on invoice #143264 (22/OCTOBER to 22/NOVEMBER).They confirm and accept my request, and ask me to wait 10 business days to process my cancel request (!), and refund my payment of invoice #143264.
Today past 24 days (and 17 business days), and BURST.NET dont refund my payment on Paypal - and I dont believe they will do.
BELOW THE ANSWERS I RECEIVED FROM BURST.NET:
- 13/OCTOBER - Answer from BURST.NET about my cancel order:http://acplanet.net/burst/img1.jpg
- 27/OCTOBER - Answer from BURST.NET after I ask again for my refund:http://acplanet.net/burst/img2.jpg
- 30/OCTOBER - Answer from BURST.NET after I ask again for my refund:http://acplanet.net/burst/img3.jpg
Since then, they not answer me more.
NOTE: Paypal dont accept a dispute about payment of services.
Is not a lot of money, its just a $199 refund, but BURST.NET choose to no refund. Unfortunately.
It´s normal wait almost 30 days to receive a refund? Why BURST.NET dont answer me any more and dont issue my refund on PayPal?
I dont know these answers, but never more I use BURST.NET services, and now I understand why I read a lot of bad reviews about BURST.NET here.
Thank you.





__________________
Alvaro

Have you tried calling there 1(877) support phone number to resolve this matter? Burst.net has been around for many years.

[SevenL_Networks]

Have you tried giving them a call to see if you can get some answers from the person they referred to in img3.jpg?





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[mindnetcombr]

Hello,
I will not call to BURST.NET.
When I contract they service, was by internet, and they always accept my money over internet.
Why now, when they NEED refund me, I NEED call and ask a lot of times?
This is wrong.





__________________
Alvaro

[jphilipson]

Quote:



Originally Posted by mindnetcombr


Hello,
I will not call to BURST.NET.
When I contract they service, was by internet, and they always accept my money over internet.
Why now, when they NEED refund me, I NEED call and ask a lot of times?
This is wrong.


Well said. If they can take your money over the internet, they can cancel you server over the internet too.





__________________I perform System Administration

Quote:



Originally Posted by mindnetcombr


Hello,
I will not call to BURST.NET.
When I contract they service, was by internet, and they always accept my money over internet.
Why now, when they NEED refund me, I NEED call and ask a lot of times?
This is wrong.




Hey, its your money.. not mine. I would do everything I could to get my money back, making a phone call would be my first attempt. Talking to someone verbally always seem to help. Let them hear a little anger in your voice. But hey, your choice. Good Luck

[Encrypted]

They refunded me back 6 or 7 months ago when I requested it. They will eventually, it's probably taking longer because its through paypal. And that whole over the internet statement is a load of B.S... What he said ^^^^^ ------------ And just my two cents, if you can't speak english why would you order something from a company that only speaks english. You don't see me going and buying Japanese hosting.





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[plumsauce]

Quote:


And just my two cents, if you can't speak english why would you order something from a company that only speaks english.


There doesn't seem to by anything wrong with the OP's comprehension of English. Maybe the OP is quite comfortable in dealing internationally.
Quote:


I would do everything I could to get my money back, making a phone call would be my first attempt.


The burst 1-877 number is probably only enabled for the US. Much more expensive for the OP to use regular LD and be put on hold.
Now, the posted .jpgs of the responses seem to imply that they anticipate processing a refund. The failure seems to be on the part of the support rep, who says that only the credit manager processes them, so she has no further information as to when. That failure could have been rectified if the support rep had taken the initiative to actually *ask* the credit manager for the answer. Some people call this being proactive, or taking the initiative, or taking ownership. The concept seems to be relatively unknown to support reps.





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[DMEHosting]

BurstNET is right in a the middle of a new billing system and I believe it's "all hands on deck" as they prepare to roll out with it. From what I have heard it is almost completed. My suspicion for the delays in billing tickets is because of this very reason.





__________________
Web Hosting, Reseller Hosting, Email Hosting - Windows

[mindnetcombr]

Quote:



Originally Posted by Speedy059


BurstNET is right in a the middle of a new billing system and I believe it's "all hands on deck" as they prepare to roll out with it. From what I have heard it is almost completed. My suspicion for the delays in billing tickets is because of this very reason.


I can understand this, if BURST.NET have a problem, one system upgrade, or even the credit manager is in a vacancy, no problem - just let me know.
If BURST.NET have a delay to issue refunds, why not explain this for me?
But the answers that I received from BURST.NET are "refund will be issued soon", "wait more 3 or 5 days" - and nothing happens.
Thank for everyone for answer my topic, Im not asking help here, I just want show how BURST.NET works.
Anyways, I dont believe BURST.NET will send my refund.





__________________
Alvaro

[net]

Well, in the future, do not pay too much in advance if you are cancelling anyway.
Most of the providers, refund is not the top priority unfortunately. It may take even a month before you can get a refund.





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