Web Hosting Talk : Web Hosting Main Forums : Web Hosting : Does this strike you as odd?

I had this chat with a potential new host regarding a private SSL cert on their features list. Is it a little odd that they don't offer the SSL cert themselves? Is this approach common, or not? Newbie here.
Here is the chat:
ME: is there a fee for the "Private SSL" i see on the feature list?
THEM: You'll need to get a SSL certificate through a third party (such as GoDaddy.com) and a purchase a dedicated IP from us ($2/month)
ME: you don't offer the cert??
THEM: Unfortunately we don't
ME: that seems a little odd that i would need to get it from a competitor
THEM: Ah, SSL certificates are a strange thing. They need to be signed by an authorized company who have licenses to do so
They're basically things that authenticate your details / website from a third party - we just don't offer them currently
GoDaddy and most registrars offer them for roughly $20/year
ME: why should i not just get the whole works from godaddy?
THEM: That's a good question - and thats solely up to you. Research both of us and find the most suitable provider for you
ME: why does the feature list say "Private SSL" if you don't offer it
THEM: It was meant to show that we support SSL
I'm looking into it now and seeing if we should remove it or change the description offered

[Softsys Hosting]

This does not seem to be odd to me. They have just chosen not to provide private ssl certs. Some companies do resell ssl certificates whereas some do not.

[Energizer Bunny]

@money seems like you are new into hosting sites and stuff, if not are new to host hosting companies operate, its not odd at all.
I get odd questions like "when will my domain become active" , no where on site is mentioned we provide domain registration, but still they assume we do ?
Similarly you are confused, and to the host you seem the odd person, aka the situation is reversed !
Cheers

[Orien]

Not at all - it's extremely common for hosting companies to not offer SSL certificates but just the dedicated IP.

[bager]

There is nothing unusual about not offering ssl.

[mrbister]

No matter if the host has many customers or not, if they think it's not profitable and not enough customers ask for it, why offer it.

[RSkeens]

There's nothing wrong with a web hosting company to not offer SSL certificates themselves.
You can find one a lot cheaper than directly from the web host in most cases.

[SiberForum]

There's nothing wrong with a web hosting company to not offer SSL certificates themselves.
You can find one a lot cheaper than directly from the web host in most cases.
Agreed. Your domain name registrar should provide that. Browse their web site.
FYI: You also will need dedicated IP on your web hosting account

[ldcdc]

I like how the host rep kept his cool and told it like it is. Nothing wrong with that.

[Falecto]

I have to agree, extremly professional handled by the company.

As I said "newbie here"
Thanks for the responses. I guy has to start someplace. If you never ask, you never learn.

[iHubNet-Matt]

ME: why should i not just get the whole works from godaddy?
THEM: That's a good question - and thats solely up to you. Research both of us and find the most suitable provider for you
That is good tip for you if you are new in the field mate.I am not telling you to research between them and godaddy but before sign up please do the research on any host you have selected. It seems to be odd since you are new only. Also you can appreciate the representative for the professionalism he has shown during the live chat.

[JLHC]

As I said "newbie here"
Thanks for the responses. I guy has to start someplace. If you never ask, you never learn.
Which is why WHT is here for you to ask questions that you are in doubt of.

[Jag]

Thats ridiculous if you ask me. The hosts reply doesnt begin to make sense. They arent the ones signing the cert and "authorizing" it . I think they are just are new entries into the market and don't "get it" yet.

[CodyRo]

This was actually me - and I did poorly word how SSL certificates work (I tried to speak in laymans terms, and may have butchered some specifics for techies).
This is the first some someone has actually pointed out that the "Private SSL" feature listed under "eCommerce" on our website could be mistaken as its included within the package. A simple oversight that will be rectified this evening (or a better explanation).
To clarify to the OP and others: we could technically offer SSL certificates through a reseller (such as the registrar we're at) - but currently we're not too interested in it and the demand is so low its rarely a problem. Basically what I was trying to say is we don't currently offer them and don't feel like reselling since we wouldn't even be the one "signing" the certificate.
Any who thanks for the criticism on how I handled that chat