I've had an account with them for 4 months. The server seems to be down for 1 day per month (average) based on the web counter. I've emailed 3 times to enquire about this... all three emails have been totally ignored.
They are very good... at least for me... definately worth the £12/year($18)
You can't complain for that price... very fast for me! And i have only had downtime which lasted about 5 hours in total over my 5 months with them(which they contacted their customers about straight away)
Some emails i have had from them:
We are experiencing problems with Server 2, the server is not responding and has been offline for over 2 hours now.
We have a technician handling this problem at Telehouse, unfortunately we cannot estimate when this server will be online again. We apologise for this incident and will endeavour to get your site online again as soon as possible.
Sorry for the inconvenience caused.
IT Manager: James Innes
At approximately 18:30 2nd July 2002, our network came under attack from a new worm/virus, similar to the code red worm of last year.
Once infected by this worm, these machines began to scan the Internet for other vulnerable hosts to infect, this created a massive amount of traffic within our network, saturating certain links and overloading routers.
Our London based servers which include control panel, mail and UNIX web site services, were largely unaffected, however access to our Doncaster based data centre which hosts Windows 2000 web sites and the majority of customer dedicated and co-located servers was slow at best.
Due to the nature of this attack, it was particularly difficult and time consuming to diagnose, however once the cause had been established, the infected hosts were immediately disconnected from the network and normal service was resumed at approximately 00:00 3rd July 2002.
We apologise for any inconvenience caused by this unfortunate incident, and thank you for your patience.
Bargain Host Support
As for the support issue, i contacted them one time enquiring about some account queries... response within about 15mins... Use the online support ticket form in your members area to send support. They have only not responded to my support requests when i have either cancelled them or they were questions about things that they can see i have resolved... If you want support, use the ticket, as i said... email support is slower...
Remember they have no uptime guarentees, but they are perfect for small websites who just want php/mysql to run basic scripts etc. and for testing sites... VERY fast pings(20ms) for me to their servers since they are at a datacenter very close to me whos providors contain my ISP www.telehouse.net
As i say, you can't really complain about the downtime when you are paying so little... its definately worth what you re paying for, and i can strongly reccomend them...
they DO cram the servers, and the loads are astronomical, but i have not had any serious performance problems with them at all... i get the maximum speed my connection can handle(80k/s) from them and scripts are quite fast... it may be because i was one of the first customers to be transfered onto the new server(load avgs = 0.05 ... that was nice )
Originally posted by gravicdesign yeah they are the crappest of the crap, the new "Online Helpdesk" is a joke, they dont even read it.
Avoid at all costs... Im just hoping I can get my domain when the hosting runs out..
HMM ...we have a problem with this company at the moment - they give free domains with the packages but register them under the email address [email protected]
Now we have several new clients running from Bargainhost due to their constant downtime and zero support who cannot get their domains transferred as they will not authorise the transfer request.
We are currently threatening legal action and talking with the registrars to get these domains back for our clients.....
Personally i dont think it looks promising for you if you wish to transfer and take your domain with you. We have purchased alternative domains on behalf of all Bargainhost clients we have obtained so that they can at least function their sites whilst this is resolved.