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  1. #1

    * Help desk scripts

    Please, advise php help desk scripts for hosting company.

    1. Each clients question has id number.
    2. Clients can send question through web-form or email.
    3. FAQ support.

  2. #2
    Join Date
    Dec 2000
    Location
    San Diego, CA
    Posts
    1,571
    Perldesk does exactly what you want it to do. (http://www.perldesk.com/)
    -Mooneer
    Thoughtbug Software: Hosting shouldn't require any thought.
    Legitimate host? Support the Code of Ethical Conduct

  3. #3
    Join Date
    Jul 2002
    Posts
    541
    Yep, perldesk is a beautiful thing. That's assuming you would like that program to be FREE too.

    -WC-

  4. #4
    Join Date
    May 2002
    Posts
    604
    Perldesk isn't a resource hog just because it is CGI. Unless you want to pay $100+ just get Perldesk for free and it will be excellent...

  5. #5
    Join Date
    Jul 2002
    Posts
    541
    Who said it was a resource hog?

    -WC-

  6. #6
    Join Date
    May 2002
    Posts
    604
    Originally posted by WildCard
    Who said it was a resource hog?

    -WC-
    Since he requested a php script I thought he may be turned off by a CGI script so I explained why it was just as good as a php script in that aspect.

  7. #7
    Join Date
    Jul 2002
    Posts
    541
    oops, you're right. I missed that small detail. Sorry!

    Well, I wonder if there is any PHP script out there that's free and can even come close to the functionality of Perldesk.

    It is a beautiful thing. I hear they have PleskDesk coming someday soon. Should be nice.

    -WC-

  8. #8
    Join Date
    Jan 2002
    Location
    Boston
    Posts
    5,014
    Unless you have thousands and thousands of customers opening trouble tickets everyday Perldesk barely uses any resources.. In the case that you did have all those customers I would think custom script would be best for you anyway..

  9. #9
    Join Date
    May 2001
    Location
    @ Work - Usually!
    Posts
    835
    I rate perldesk. Easy to install too. The price tag is a bit steep though. Er.. $0.


  10. #10
    Join Date
    Aug 2000
    Location
    Sheffield, South Yorks
    Posts
    3,627
    DeskPro (www.DeskPro.com) gets my vote, not cheap, but absolutely brilliant.

    Thanks,
    Karl Austin :: KDAWS.com
    The Agency Hosting Specialist :: 0800 5429 764
    Partner with us and free-up more time for income generating tasks

  11. #11
    Join Date
    Jul 2002
    Posts
    541

    *

    Better be for $795.00.

    -WC-

  12. #12
    Join Date
    Mar 2001
    Location
    Ireland
    Posts
    1,354
    PerlDesk is fantastic. The features are excellent. No doubts.
    Blacknight
    ICANN accredited domain registrar

  13. #13
    Join Date
    Jan 2002
    Location
    Luxembourg
    Posts
    1,145
    i like php support desk

  14. #14
    PerlDesk is my choice.
    AceWebHosting.Com
    Cheap Web Hosting - Multiple Domain Hosting - Reseller Hosting - Virtual Private Server

  15. #15
    Perldesk is good but it has its own problems:

    1) Attachments not supported
    2) FAQ manger is not user-friendly at all.
    3) Not using standard e-mail headers.

    Well its free, we can't expect too much

    Cheers

  16. #16
    Join Date
    Mar 2001
    Location
    Michigan
    Posts
    1,599
    DeskPro is Great!!!
    I absolutely love it!

    I couldn't think of using anything else after I use that.

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