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Thread: Help desk scripts
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09-09-2002, 12:22 AM #1New Member
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- Sep 2002
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Help desk scripts
Please, advise php help desk scripts for hosting company.
1. Each clients question has id number.
2. Clients can send question through web-form or email.
3. FAQ support.
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09-09-2002, 12:30 AM #2Web Hosting Master
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Perldesk does exactly what you want it to do. (http://www.perldesk.com/)
-Mooneer
Thoughtbug Software: Hosting shouldn't require any thought.
Legitimate host? Support the Code of Ethical Conduct
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09-09-2002, 01:56 AM #3Web Hosting Evangelist
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Yep, perldesk is a beautiful thing. That's assuming you would like that program to be FREE too.
-WC-
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09-09-2002, 02:02 AM #4Registered User
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- May 2002
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Perldesk isn't a resource hog just because it is CGI. Unless you want to pay $100+ just get Perldesk for free and it will be excellent...
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09-09-2002, 02:20 AM #5Web Hosting Evangelist
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Who said it was a resource hog?
-WC-
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09-09-2002, 02:21 AM #6Registered User
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Originally posted by WildCard
Who said it was a resource hog?
-WC-
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09-09-2002, 02:34 AM #7Web Hosting Evangelist
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oops, you're right. I missed that small detail. Sorry!
Well, I wonder if there is any PHP script out there that's free and can even come close to the functionality of Perldesk.
It is a beautiful thing. I hear they have PleskDesk coming someday soon. Should be nice.
-WC-
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09-09-2002, 09:19 AM #8Web Host :)
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Unless you have thousands and thousands of customers opening trouble tickets everyday Perldesk barely uses any resources.. In the case that you did have all those customers I would think custom script would be best for you anyway..
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09-09-2002, 10:01 AM #9Web Hosting Master
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I rate perldesk. Easy to install too. The price tag is a bit steep though. Er.. $0.
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09-09-2002, 04:38 PM #10Web Hosting Master
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DeskPro (www.DeskPro.com) gets my vote, not cheap, but absolutely brilliant.
Thanks,Karl Austin :: KDAWS.com
The Agency Hosting Specialist :: 0800 5429 764
Partner with us and free-up more time for income generating tasks
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09-09-2002, 09:23 PM #11Web Hosting Evangelist
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Better be for $795.00.
-WC-
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09-10-2002, 01:34 AM #12Premium Member
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- Mar 2001
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- Ireland
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PerlDesk is fantastic. The features are excellent. No doubts.
Blacknight
ICANN accredited domain registrar
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09-10-2002, 04:02 AM #13Web Hosting Master
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i like php support desk
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09-10-2002, 04:10 AM #14Web Hosting Master
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PerlDesk is my choice.
AceWebHosting.Com
Cheap Web Hosting - Multiple Domain Hosting - Reseller Hosting - Virtual Private Server
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09-10-2002, 02:45 PM #15WHT Addict
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- Jan 2002
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Perldesk is good but it has its own problems:
1) Attachments not supported
2) FAQ manger is not user-friendly at all.
3) Not using standard e-mail headers.
Well its free, we can't expect too much
Cheers
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09-10-2002, 03:07 PM #16Web Hosting Master
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- Michigan
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DeskPro is Great!!!
I absolutely love it!
I couldn't think of using anything else after I use that.