Web Hosting Talk : Web Hosting Main Forums : Industry Announcements : Providers and Network Outages and Updates : ATTN: shaghost.com customers ......

[reseller]

As per our terms of service we are exercising our right to contact our reseller’s customers.

Every endeavour has been made to contact shaghost.com and it’s owners, and as such they have failed to reply in a reasonable amount of time (one week).

Their account with us is to be suspended for lack of payment. As such, all customers of shaghost.com will have their accounts automatically suspended as well.

We do not think this is a fair situation for you, so we ask that you contact us ASAP as we are prepared to keep your site active and honor the original contract you had with shaghost.com for 12 months (at no extra charge to you). If we do not hear from you in 2 days time, your sites will be suspended together with shaghost.com’s site.

They defaulted on their payment a week ago, however we kept their site active (benefit of the doubt), to allow their customer’s sites to remain active. We have endeavoured for that week to contact them, to no avail, and as such, we are now forced to suspend their account(s).

It is in your best interest to contact us ASAP, if you do not wish your site to be suspended as well.

Please email info@resellerspace.net with “shaghost.com customer” in the subject. In the body of the email please state your domain name, so we can mark your site as not being one to suspend.

Thank you.

PS. Mods, if this is an inappropriate post please delete it. I do not feel that this classifies as advertising, as we are trying to help out some people on our servers who, like us, have been treated badly by a host.

**edit** we are posting here as a few emails bounced back to us (hotmail and yahoo accounts) so we are trying to contact as many of shaghost.com's customers as we can.

[modihost]

wow

i hope all of this works out. from what ive seen shaghost is a stand up guy

[MTG]

[Aussie Bob]

Originally posted by modihost
wow

i hope all of this works out. from what ive seen shaghost is a stand up guy

who bailed on his customers by not paying his bills. Yeah, real "stand up guy" indeed.

[AussieHosts]

Good work Resellerspace. A suggestion...perhaps you might be able to sell the entire account and not turn any sites off? Someone might be interested in taking the complete account over for a sum that settles the outstanding balance and covers you additional admin time on the matter? Just a thought...that might keep all the sites alive.

(I'm trying to think of a reason why you morally shouldn't consider it...but I can't think of one. My apologies if its not something you'd consider.)

Cheers

Gary

[reseller]

That's basically what we are doing. If shaghost customers contact us, we will keep their site active for them, for 12 months, as that is what shaghost was originally charging - 12 month contracts.

I don't think it fair that their customer's should suffer for the actions of the host, so we will honour their hosting. They can go to another place if they wish, if not they can stay on our servers for 12 months at no additional cost to hem. They have already paid for 12 months hosting to shaghost.

I can't sell shaghost's customers to another hosting company - they were never mine in the first place, and they (the customers) may not appreciate being "sold" to another company, that they may have had no desire to be hosted by.

Basically it comes down to three options.

1. They contact me, and I give them some new name servers to enter at their registrar, and their sites stay on the same servers they are currently on, and they get 12 months hosting at the present location;

2. they don't contact me at all, and in 2 days time when we suspend shaghost's reseller account, their site is likewise suspended; or

3. they find alternative hosting arrangements.

Technically, I have no responsibility to shaghost customers, however, I don't like to see anyone duped, as it appears as been the case here. I'm out of pocket because of shaghost, morally I can't let shaghost customers also be out of pocket, hence my offer to them.

Now it's up to them. They have 2 days (which I think is a fair amount of time) to make a decision.

[AussieHosts]

Yeah, you're obviously trying to do the right thing by all concerned, yourself included. Shame to situations like this evolve, so all the best resolving it.

Cheers

Gary

[2host.com]

Originally posted by Editor
Good work Resellerspace. A suggestion...perhaps you might be able to sell the entire account and not turn any sites off? Someone might be interested in taking the complete account over for a sum that settles the outstanding balance and covers you additional admin time on the matter? Just a thought...that might keep all the sites alive.

(I'm trying to think of a reason why you morally shouldn't consider it...but I can't think of one. My apologies if its not something you'd consider.)

Cheers

Gary

I'm sure some of us almost feel tempted to help people out and pay someone else's bill even at points, but they couldn't legally sell another company's clients to another company to pay the outstanding bill and take over running it. Unfortunately you have to watch it fall, but I suppose this announcement might allow clients to transfer to them. I'm not sure of the contract they signed, so I can't imagine how this notice will hold up, especially if they got their resellers clients after a week of no contact, but someone had to do something. At the same time, it's understandable why they couldn't allow another company to take over shaghost's client base legally.

[Icutwo]

Sounds like they really got Shagged!

[reseller]

Originally posted by 2host.com


so I can't imagine how this notice will hold up, especially if they got their resellers clients after a week of no contact, but someone had to do something. At the same time, it's understandable why they couldn't allow another company to take over shaghost's client base legally.

But I'm not charging the reseller's (shaghost) clients to stay with us. I'm offer it to them for free. If they wish to keep their site where it is for 12 months, all they have to do is contact us, we will not be charging them anything. They paid shaghost for 12 months of hosting, therefore we are going to give them 12 months of hosting.

Just because we lose out, doesn't mean all their customers should as well.

So technically, yes, we gain their (shaghost) customers, but we aren't charging those customers any money, and they can seek alternative hosting if they wish.

Again technically speaking, I have no obligation to shaghost's customers, I'm just being nice, so they don't suffer a suspended site, when I suspend their host's account with us.

If people think this is wrong of me let me know and I'll just suspend the reseller account now, and sadly for the customers of shaghost, their site's will also have suspended pages up. I thought I was just helping them out, not looking at all to take their customers and make additioanl money from it.

[AussieHosts]

I could be wrong but I doubt they are dealing with a company, as such. But in either case, they have a bunch of domains that are sitting on their servers that collectively they have a right to do whatever they wish with. I wouldn't have suggested it if I could think of any reason why not. A new owner would be faced with introducing themself and hoping they made a wise investment, or Resellerspace might even want to take the time to contact the clients as a group and get some indication as to whether many would jump ship if an alternative provider was found and their site was to remain live.

If I'm overlooking something "legal" (or moral) I'd be glad to hear it, but this is similar to any other situation where a defaulter has left something behind surely.

Cheers

Gary

[AussieHosts]

Reseller, don't get me wrong mate. What you've offered is very commendable. I was just making a suggestion.

Cheers

Gary

[2host.com]

Originally posted by reseller
But I'm not charging the reseller's (shaghost) clients to stay with us.

I didn't say you were. I was saying that there could potentially be legal issues involved. I see your intentions are honourable and I'm glad to see it. I made the first pert of my comment to say you can't sell their clients to someone else, so of course you can't legally do that (sell someone's clients to someone else), but I wonder about this even, no matter what good intentions.

I'm offer it to them for free.

That's kind of you, but free or not, I hope you have this in some agreement about this notice. Sometimes it's beyond the law to help people, unfortunately.

Just because we lose out, doesn't mean all their customers should as well.

I agree, just be careful. This action could violate something.

So technically, yes, we gain their (shaghost) customers, but we aren't charging those customers any money, and they can seek alternative hosting if they wish.

Charging or not, might not be the issue. I hope it all works out.

Again technically speaking, I have no obligation to shaghost's customers, I'm just being nice, so they don't suffer a suspended site, when I suspend their host's account with us.

I'm not saying you're at all obligated, I'm not saying anyone else in your position wouldn't want or try to do the same thing. Short of buying their clients from them or saying "give us your clients for the money you owe us" or something, I'm not sure you can rightfully post that notice was my concern, no matter how anyone would want to try and help.

If people think this is wrong of me let me know and I'll just suspend the reseller account now, and sadly for the customers of shaghost, their site's will also have suspended pages up. I thought I was just helping them out, not looking at all to take their customers and make additioanl money from it.

I don't think it's wrong personally, but I'm just urging you to be careful to you don't damage yourself for trying to help. Good luck.

[2host.com]

Originally posted by Editor
I could be wrong but I doubt they are dealing with a company, as such.

A company or client, it doesn't matter, they don't have the right to do whatever they want with the clients of a company or client of theirs.

But in either case, they have a bunch of domains that are sitting on their servers that collectively they have a right to do whatever they wish with.

No they don't. That sort of reckless asusmption will get you in serious trouble.

I wouldn't have suggested it if I could think of any reason why not.

The law, greedy people and sleazy lawyers might matter for a "why not".

A new owner would be faced with introducing themself and hoping they made a wise investment, or Resellerspace might even want to take the time to contact the clients as a group and get some indication as to whether many would jump ship if an alternative provider was found and their site was to remain live.

If I'm overlooking something "legal" (or moral) I'd be glad to hear it, but this is similar to any other situation where a defaulter has left something behind surely.

Cheers

Gary

Well, it's not like you'll ever listen to anything I have to say, so I'll spare you to explaination of any legal ramifications.

[Choppy]

Reseller good deal for the current um ex customers of shaghost.com

Its funny how you supported your own resellers reviewing them in another post.

Isnt that against forum rules??? Just wondering cause if its not i got a bunch of people to write reviews about

Kind regards

Phillip