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  1. #1

    Wink Cyberpixel, Host Radius, E-Starr....

    I've checked out their plans and they seem to similar...are they resellers?

  2. #2
    Join Date
    Feb 2002
    Location
    Australia
    Posts
    24,009
    ...and you've traced some Ips too?? Or do they just "look" the same on their sites?? Get some Ips from each provider and tracert them and see who their providers are.
    AussieHost.com Aussie Bob, host since 2001
    Host Multiple Domains on Fast Australian Servers!!

  3. #3
    Join Date
    Apr 2002
    Posts
    112
    I'm for sure Hostradius isn't a reseller cause I work there and we have our own server.

    Cyberpixels has some 5-6 servers so, not a reseller also. Not really sure about E-starr though

  4. #4
    Join Date
    Mar 2002
    Location
    Toronto
    Posts
    237
    E-starr has its own servers as well.

    The similar plans are probably because all three have the same target audience.

  5. #5

    Angry CyberPixel

    If you want to choose any of these plans don't choose CyberPixel. They aren't in charge of their own servers. They have to request for any work to be done on their servers. They don't reply to your help desk tickets, and when they do reply it takes them two weeks to do so.

    Half the time that I was on one of their servers my site was down, which really upset me because I lost a job since the people I wanted to work for could never get to my site. CyberPixel has the worst customer service I have every seen on the web.

    Just warning, it's up to you really, but I would suggest you avoid them at all costs.

  6. #6

    Angry CyberPixels Does Suck

    I definitely agree with AnnabelleC in regards to CyberPixels. They have to be the worst hosting company. I was with them for a month and had more downtime in a month than I had in an entire year of hosting with my old host. And my site would load so slowly! I had some of my visitors using dsl/cable complaining how my site would load in like 90 years. Their customer service sucks big time too. Just all around they are horrible. All you have to do is visit their forums and you will see all their customers complaining and stuff. It is horrible. I am so glad I switched to hosts. Dealing with CyberPixels was a nightmare for me. I don't acre how cheap they are or how much you get for your money. With CyberPixels you definitely get what you pay for. And cheap hosting = cheap customer service, cheap servers, etc. Pay a little more for reliable service if you have to. I can't stress that enough. Don't use CyberPixels. You will soon regret it.

  7. #7
    Join Date
    Jul 2002
    Posts
    288
    Wow how amazing. Two people, who have their very first post, only 30 minutes apart, both attacking the same thing on the same thread.

    Yep I'd say that's reliable
    (was being sarcastic there)

  8. #8

    Red face Confused

    Reseller, I don't get what you are trying to imply so I will just ignore the comment you made.

    I saw CyberPixels mentioned and so I spoke on my personal experience with them. I am not the first to say that CyberPixels has crappy service and I won't be the last, so whatever.

    And if you were joking or whatever in your "little" comment above then maybe I guess I read too much into it. I just was under the impression that Webhostingtalk was a place to tell your personal experiences, etc. in regards to hosting. *shrugz*

    My bad for this being my very first post here and not my 200+ as in your case. I am not a reseller or anything so I don't have a need to be all up in these forums as perhaps you do.

    Kthx!

  9. #9
    And according to my timetable AnnabelleC and I posted 40 minutes apart.

  10. #10

    Talking It's all Good MrsPixel

    Reseller was just pointing out how much CyberPixel must suck since to ppl who just joined this board posted bad things about the service in their first post.

    At least that I what I think he was doing.

    I'm actually paying less now with SimpleNetHosting and getting the best customer service I've had in months. They are great. There was a problem with my account and it was resloved in less than an hour, how about that! Something that would never happen with CyberPixel, or ActiveWebHosting.

  11. #11

    Thumbs up Thank you

    Thank you Annabelle for clearing that up. I read too much into it. I am not good at picking up on sarcasm sumtimes. LOL..

    So sorry Reseller for being a meanie! I understand what you are inplying now.

    And I switched to Hostmatters (who by the way was recommended by so many of my freinds who have been their customer for a few years now) and when I told them about all my problems with CyberPixels they actually offered me a a discount on my hosting plan and I am paying less now. Excellent customer service, fast server, my account was set up within a couple of hours, etc. It has been smooth sailing since I started with them. Unlike CyberPixels who I had problems with within the very first week.

  12. #12
    Join Date
    Jul 2002
    Posts
    288
    Uhh actually....

    I wasn't saying cyberpixels was bad, I can;t do that as I have no experience with them. I was more ..... oh never mind.

  13. #13
    Join Date
    Feb 2002
    Posts
    36

    Exclamation Agree.

    Sorry to say.. but I now officially agree that CyberPixels is a terrible provider.

    I current have one of my customers sites with them - its down more than its up. Of course, for those familiar with cyberpixels and their mess - the site is on 'torgo'.

    I'm done with CP now, i'll stick with Tera-Byte. 30 minute response emails and stable service.

    m.

  14. #14
    i'm trying to get off cyberpixels now.. they are awful.

    that have bad troublesome servers and even more so service. it's ridiculous. :\

  15. #15
    Join Date
    Jul 2002
    Location
    Australia
    Posts
    324

    Post

    If "everyone" says that cyberpixels "SUCKS".. why are they still in business? Or they started to "SUCK" just few days/weeks ago?

  16. #16
    i've just recently started having problems with them [last 3 months]

    when i started, it was fine, and i never even went to the supposrt center and whatnot.

    i'm there all the time now. i dunno what's up

  17. #17
    Join Date
    Oct 2001
    Location
    Maryland
    Posts
    215
    I guess I'm the only person who ever had a positive experience with CP I don't host with them now, though. Hope they get their server woes cleared up. I hear they're moving accounts off Torgo and onto two new servers. So does that mean Torgo will be gone for good?

    E-Starr has been just great for the past month, but I'll probably write a better review six months from now.

    And incidentally, I plan on getting a cheap account with HostRadius, so I can have one website up in the event that my reseller goes down. I've heard some good things about HostRadius. But then again, I like the owner and she's very honest and upfront. I feel my site will be in good hands when I sign up
    It makes no difference which one of us you vote for. Either way, your planet is doomed... DOOMED!

  18. #18
    Honstly, CyberPixels was awsome till a few months ago, all the sudden all the techies never responded to help desk tickets, they are never on AIM or anything, they are going to pull an Aletinia! I give CP a good three years before they are vanished from the net.

  19. #19
    Originally posted by Lain
    And incidentally, I plan on getting a cheap account with HostRadius, so I can have one website up in the event that my reseller goes down. I've heard some good things about HostRadius. But then again, I like the owner and she's very honest and upfront. I feel my site will be in good hands when I sign up
    My friend is with HostRadius and she is very satisfied with the service. Isn't HostRadius ran by that girl named Shi who used to work for CyberPicels? I heard when she was with CP she was the most helpful out of all the staff there. When she left alot of people was upset. I am sure she took alot of CP customers with her. LOL.

  20. #20
    I've found out quite a bit of people that worked at CP left. There was SHi and Zed - the only two I've ever seen/heard from at CP now is Ben and Rebecca. :-\

    I dunno, it sucks, b.c I liekd CP's plans and like I said, it didn't used to be a bad hosting service.

  21. #21
    I heard that Rebecca is the owner of CyberPixels. I don't know who Ben is exactly. Just an admin I guess.

  22. #22
    I'm currently with cyberpixels and have thought about moving many times. I was first put on Torgo and within a few eeks asked to be moved to a more stable server, aphex. I can't say it's been smooth sailing from there, but vastly better. There have been a few arguments about CP overloading servers and in those arguments, valid points were made, but I haven't been witness to any of those problems. I think most people just stay because they are too lazy to move. In my case, I had someone over at E-Starr convince me to stay!

    As for Shi, I'm sorry she left. She really must have taken a lot of customers with her. HostRadius seems to be doing well, as is E-Starr. CP won't get a great review from me, even though they are doing better now. Their staff is disorganized and doesn't seem to be communicating well to one another, for instance Ben does not know what Rebecca does. Also, Torgo is still up and there are still people on it. CP needs to get rid of Torgo. People aren't going to be lazy forever.
    I'm a web designer: HIRE ME

  23. #23
    yep, i'm STILL on torgo - even after three requests to be moved and NUMEROUS downtimes [granted most of the were samll except this last one that was 14 hours... "\]

    But yeah, today was the day I finally stopped being lazy and found a new home.

  24. #24
    Join Date
    Oct 2001
    Location
    Maryland
    Posts
    215
    I think the main reason is that the customers don't have credit cards and pay annually, so they feel like they have no choice but to wait it out.

    I heard most of their servers come from the same provider (aside from Torgo), so it's kind of odd that Wind (which I was on) did so well compared to the others.
    It makes no difference which one of us you vote for. Either way, your planet is doomed... DOOMED!

  25. #25
    I think the major problem I had is they said they had 24/7 tech service, but the live chat operator they have is never on. There is always a "backlog" of help desktickets. And the tickets that carry any weight are ones to sign up for a new account or cancel an old one. It's like they didn't care as long as you paid them, and if you were going to stop paying them they wanted off their server ASAP!

  26. #26
    Join Date
    Mar 2002
    Location
    Utah, USA
    Posts
    41
    E-Starr (Amy) is a pretty fair host (hostess?) Most of the tools are there and the latest versions of important stuff: Apache, php, MySQL, MyphpAdmin, and WHM/CPanel. There have been recent (this week) upgrades to email. Good! (Unfortunately there's nothing God, or even Amy, can do to improve NeoMail.)

    The only complaint I have isn't even a complaint, just a nuisance... We don't know ahead of time about upgrades and server maintenance. We aren't told anything about the server. Of course Amy never sends out any junk mail either, which is good, but I'd like a bit of news from time to time about what's going on with the server(s).

    E-Starr delivers, and overall they are a good environment.
    ~John Sinclair

  27. #27
    Join Date
    Sep 2002
    Posts
    96
    Originally posted by saltlakejohn
    The only complaint I have isn't even a complaint, just a nuisance... We don't know ahead of time about upgrades and server maintenance. We aren't told anything about the server. Of course Amy never sends out any junk mail either, which is good, but I'd like a bit of news from time to time about what's going on with the server(s).
    Amy does make announcements about server upgrades and expected downtimes. It's up to you to make sure that your helpdesk e-mail is still working.
    I want to speak to the owner of the internet!

  28. #28
    Join Date
    Mar 2002
    Location
    Utah, USA
    Posts
    41
    Yup. 'Tis.
    ~John Sinclair

  29. #29
    Announcements are in helpdesk, just make it a habit to login every couple days and you should be kept up to date.

  30. #30
    Join Date
    Mar 2002
    Location
    Utah, USA
    Posts
    41
    Well silly me. I should have thought of that. Is my face red.

  31. #31
    I have been with cyberpixels for a few months. I'm not sure how long, I never counted lol. I had problems with my account the day I joined actually but it was only email problems.

    I was actually very impressed with them besides the email problems, my account was setup quickly and even more impressive that they have AIM support and when "Shi" was on support she was basically ALWAYS online ready and willing to help.

    When I joined they didn't have something that was supposed to go with the account and they substituded it for more bandwidth and diskspace. Though the email problem never got fixed they refunded my first month's payment to apologize for the email problems.

    I ended up being moved to orbital hoping for the emial problems to be fixed, they weren't. (the prob was there email jsut won't download in netscape's messenger so I'm forced to use outlook, i've seen other CP members with this prob too)

    Orbital was great for about a week and then got all cranky and there was constant downtime, it continued for what seemed like forever. I mean there as times where my site was down for an entire day and this was the brand new "great" server and stuff. This lasted for a very long time atleast a month and a half or so but still I stayed because I know hosts have problems and sometimes once they are fixed everything is alright.

    Then finally "halycon" came and I was moved there. I am still a cyberpixels customer and am on halycon and have been for I dunno how long maybe a month or so and it's been fine. I had a few min of slow server speed last week and today my site was down for a few but other than that it's great.

    I do admit their support kinda sucks but they posted about it in the helpdesk saying they're being flooded with tickets. People go on complaining in their forums and stuff but what they don't realize it that the real support is done in the helpdesk, the tickets are the priority. They can't go through every single topic in a forum, I run a forum it's impossible to constantly do that.

    i give them credit but they do suck in a way but they are trying give them an A+ for effort. my site's working fine now though so I'm a happy camper.

    <b>MrsPixel</b> *proud shi fan* lol that's where she went!? Maybe I'll switch there. I joined CP maybe a few weeks before she left. She's the great techie I encountered my first month there. When I spoke to Shi when she was still there her and Matt owned CP and now Rebecca does.

    Ps. What is the url for "host radius"

  32. #32
    Originally posted by Jaymee
    Ps. What is the url for "host radius"
    Um, HostRadius.com

    As of a few days ago, they weren't accepting new sign-ups. And at the moment, I can't even connect to their main site.

  33. #33
    Join Date
    Apr 2002
    Posts
    112
    Hi Olivia, the network HR was on had some problems earlier on, its now fixed. Info on that in the Dedicated hosting forum, in the Fastservers down thread.

  34. #34
    I was just on my way back here to amend my post to say that you were back up.

  35. #35
    Well I went to that url earlier assuming that's what it was and I got a dns error thats why I asked ^^

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