Originally Posted by Your1Hoster
I don't like WHMCS's built in support system... but want to get Kayako for the support side, can they work side-by-side, seamlessly? Is it hard to make them work together?
It's not hard to get them to work together, you upload a few files from Kayako into your WHMCS module directory and set 1 setting in WHMCS and the loginshare in Kayako to work with WHMCS and you're good to go.
There is a small text file in the Kayako distribution explaining it in detail.
As for working seamlessly, you have to respond to tickets through Kayako. You have to modify the template to match WHMCS or your overall template.
The intergration is not 100% BUT it's fairly good and i have a few mods at the WHMCS site to improve the integration so that it includes the troubleshooter and search abilities.
All in all i prefer it to the WHMCS built in support but that is becoming better and Kayako takes a forever and a day to update so it may overtake it someday!
If you have specific questions feel free to PM me.