Web Hosting Talk : Web Hosting Main Forums : Web Hosting : Is Vortech still in business???

[CxNx]

Is anyone experiencing no communication from Vortech?

We have a Dell PowerEdge server co-located in a Vortech rack at Colo-Solutions in Orlando. We lost communication with the server 11 days ago, at 13:00 hours 24 Sept 2008. Dan (WHT user Danlvortech) at Vortech, said it was a failed switch and they were working on it.

Nine days ago at 17:00 hours on 26 Sept the network issue was still not fixed and all phone lines into Vortech were not working. We raised ticket requesting release of the server. Vortech billed us another month and agreed to release the ticket. Since then, we have had no contact from Vortech except closure of the original 'No Connection' ticket.

We have written to their CEO Brad Pugh, he does not reply. We try their phone lines every day, the calls are answered by the answering menu, but fail to forward to any department.

Dan and the other guys in Vortech Support do not respond to tickets relating to this matter.

We don't know where the server is!

Is anyone else experiencing similar issues with Vortech?
Does anyone know of any way to make contact with Vortech?
Any suggestions would be much appreciated.

Thanks

Richard

[HostDime]

Richard,

Did you try directly with colosolutions? this would be the next route to take since you haven't had luck with vortech directly
http://www.colosolutions.com/html/about_us.html



Company Address:

Colo Solutions
100 W. Lucerne Circle, Suite 201
Orlando, FL. 32801

Telephone Number:
(407) 210-2480

Email:
sales@colosolutions.com

[DanLstability]

Per the email you sent us...
__________________________________________________________
Dan,
Have you guys gone broke? Are you still trading? We don't know.

We will look for help from anywhere.

We will post to WHT in three hours from now, 14:30 EDT unless:-
1. Vortech provide a guarantee the server will be available for release by 10am tomorrow Monday 6-Oct-2008.
2. Vortech agree to pay courier costs to our chosen destination is the USA (east coast).
3. Vortech agree to package the server for transportation.


The post to the Web Hosting Talk forum will read....

________________________________________________

All of this happened on the day we were moving. Honestly colosolutions can't do anything about this, as the server is not at their location. We also at this time regret to inform you that we will not pay shipping costs. You will have to arrange that. Feel free to contact us about shipping arrangements.

I'm also out of the loop on this, I've been ill lately. I'm going to have our senior tech comment on this shortly.

[itconstruct]

Oh wow that is bad..

So they do seem to have gone broke??

Maybe you should switch to another colo solution hosting company.

Have a read on different sites before switching to see how reputable they are.

Good luck.

[DanLstability]

We have seem to have gone broke? How do you figure? We moved our office... If we had gone broke would I be responding in here, no, I'd probably go get another job :-) . They already canceled over 2 weeks ago.