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Thread: Perldesk help needed
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09-06-2002, 04:38 PM #1WHT Addict
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Perldesk help needed
Hi guys,
Since perldesk's forum is down I need to ask some help here.
I've just installed Perldesk and run into a problem with the mailing part. When a customer signs up for an account he/she should get a confirmation e-mail. Also when submitting a ticket he should get a notification as well as some of the staff. The problem is: staff receives e-mails but the customer doesn't. This is the case even when users are required to validate their e-mail address: they don't get a mail, so they can't validate, so they can't use the system at all.
I was browsing the forum but couldn't find a solution for this. Any idea?
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09-06-2002, 08:52 PM #2WHT Addict
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What SMTP program are you using? Sendmail, or exim, or something else?
Sounds like you gots some email configurin' to do.Fire extinguisher extraordinare
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FastServers.Net NOC Admin
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09-07-2002, 04:48 AM #3WHT Addict
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I'm using sendmail. Any help is very appreciated.
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09-07-2002, 07:19 AM #4Web Hosting Master
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You should check your maillog - do a test on the perldesk and immediately tail -100 /var/log/maillog
It should give you some clues as to what is happening
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09-07-2002, 08:14 AM #5WHT Addict
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Well, here's the log. I was doing some search for this Data format error, but had no luck.
Sep 7 05:13:54 sys2 sendmail[7012]: g87CDs007012: from=admin3, size=334, class=0, nrcpts=1, msgid=<200209071213.g87CDs007012@***.******.com>, relay=admin3@localhost
Sep 7 05:13:55 sys2 sendmail[7016]: g87CDs007012: to=*****@*******.*** ctladdr=admin3 (506/506), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=30334, relay=smtp.*******.***. [213.46.255.2], dsn=5.6.0, stat=Data format error
Sep 7 05:13:55 sys2 sendmail[7016]: g87CDs007012: g87CDtx07016: DSN: Data format error
Sep 7 05:13:56 sys2 sendmail[7016]: g87CDtx07016: to=admin3, delay=00:00:01, xdelay=00:00:00, mailer=local, pri=30434, dsn=2.0.0, stat=Sent
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09-07-2002, 08:19 AM #6Junior Guru Wannabe
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Since somewhat there is some form of support by PerlDesk users here... I got a problem with the latest PD too... :
My problem... users are receiving their email just fine... but in the email, it's double return spaces instead of the usual one. Let me put it this way, supposedly a client should receive an email like this:
Dear user,
Thank you for submitting...blablabla...
Instead, the user gets the email like this:
Dear user,
Thank you for submitting....blablabla...
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There is a double ENTER/RETURN space in between the supposedly 1 single carriage return! Anyone facing the same problem?
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09-07-2002, 08:25 AM #7WHT Addict
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lol, I would be happy with this kind of problem
I couldn't get to this part of the installation yet, but I think you can customize the template Perldesk sends out. Try to make some changes there.
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09-07-2002, 08:27 AM #8Junior Guru Wannabe
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I know, edited the template - it looks fine... dunno where is the problem really!
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09-07-2002, 11:10 AM #9WHT Addict
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OK, I've found the solution (it had nothing to do with Perldesk though). If anybody is dealing with the same problem just let me know.
Thanks everybody for the help.
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09-07-2002, 11:19 AM #10Junior Guru Wannabe
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Any solution for my problem above?
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09-07-2002, 11:23 AM #11WHT Addict
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My e-mails have only one Enter. Have you installed the MIME::Tools module?
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09-07-2002, 11:31 AM #12Junior Guru Wannabe
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Yes it's installed
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09-09-2002, 05:26 PM #13WHT Addict
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my problem is.....
I've installed perldesk, but when I try to log in to the admin area with the default login all I get is a blank screen
Andrew (Andy) Leavens
www.dovescom.com
Canadian Hosting