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  1. #1

    Perldesk help needed

    Hi guys,

    Since perldesk's forum is down I need to ask some help here.

    I've just installed Perldesk and run into a problem with the mailing part. When a customer signs up for an account he/she should get a confirmation e-mail. Also when submitting a ticket he should get a notification as well as some of the staff. The problem is: staff receives e-mails but the customer doesn't. This is the case even when users are required to validate their e-mail address: they don't get a mail, so they can't validate, so they can't use the system at all.

    I was browsing the forum but couldn't find a solution for this. Any idea?

  2. #2
    Join Date
    Apr 2002
    Location
    Cornfield
    Posts
    131
    What SMTP program are you using? Sendmail, or exim, or something else?

    Sounds like you gots some email configurin' to do.
    Fire extinguisher extraordinare
    -------------------------------
    FastServers.Net NOC Admin

  3. #3
    I'm using sendmail. Any help is very appreciated.

  4. #4
    Join Date
    May 2001
    Location
    @ Work - Usually!
    Posts
    835
    You should check your maillog - do a test on the perldesk and immediately tail -100 /var/log/maillog

    It should give you some clues as to what is happening

  5. #5
    Well, here's the log. I was doing some search for this Data format error, but had no luck.



    Sep 7 05:13:54 sys2 sendmail[7012]: g87CDs007012: from=admin3, size=334, class=0, nrcpts=1, msgid=<200209071213.g87CDs007012@***.******.com>, relay=admin3@localhost
    Sep 7 05:13:55 sys2 sendmail[7016]: g87CDs007012: to=*****@*******.*** ctladdr=admin3 (506/506), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=30334, relay=smtp.*******.***. [213.46.255.2], dsn=5.6.0, stat=Data format error
    Sep 7 05:13:55 sys2 sendmail[7016]: g87CDs007012: g87CDtx07016: DSN: Data format error
    Sep 7 05:13:56 sys2 sendmail[7016]: g87CDtx07016: to=admin3, delay=00:00:01, xdelay=00:00:00, mailer=local, pri=30434, dsn=2.0.0, stat=Sent

  6. #6
    Join Date
    May 2001
    Location
    Tokyo, Japan
    Posts
    94
    Since somewhat there is some form of support by PerlDesk users here... I got a problem with the latest PD too... :

    My problem... users are receiving their email just fine... but in the email, it's double return spaces instead of the usual one. Let me put it this way, supposedly a client should receive an email like this:

    Dear user,

    Thank you for submitting...blablabla...

    Instead, the user gets the email like this:

    Dear user,


    Thank you for submitting....blablabla...

    ---
    There is a double ENTER/RETURN space in between the supposedly 1 single carriage return! Anyone facing the same problem?

  7. #7

    Wink

    lol, I would be happy with this kind of problem

    I couldn't get to this part of the installation yet, but I think you can customize the template Perldesk sends out. Try to make some changes there.

  8. #8
    Join Date
    May 2001
    Location
    Tokyo, Japan
    Posts
    94
    I know, edited the template - it looks fine... dunno where is the problem really!

  9. #9
    OK, I've found the solution (it had nothing to do with Perldesk though). If anybody is dealing with the same problem just let me know.
    Thanks everybody for the help.

  10. #10
    Join Date
    May 2001
    Location
    Tokyo, Japan
    Posts
    94
    Any solution for my problem above?

  11. #11
    My e-mails have only one Enter. Have you installed the MIME::Tools module?

  12. #12
    Join Date
    May 2001
    Location
    Tokyo, Japan
    Posts
    94
    Yes it's installed

  13. #13
    Join Date
    May 2001
    Location
    Laval Qc
    Posts
    120

    * my problem is.....

    I've installed perldesk, but when I try to log in to the admin area with the default login all I get is a blank screen
    Andrew (Andy) Leavens
    www.dovescom.com
    Canadian Hosting

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