Web Hosting Talk : Web Hosting Main Forums : Ecommerce Hosting & Discussion : US based company to accept international orders?

[angelic81]

Hello,

We are a US based company in the process of looking to accept international orders.

We've been looking at this company: http://www.internationalcheckoutsolutions.com

and we were wondering if anyone has had any experiences with them or can they recommend another similar company? I am a little surprised that their website says they have no fees of any kind? It just seems too good to be true or maybe I don't quite get it.

Please note that we sell high end items mostly $1,000+

Thanks in advance for the help.

[Corey Bryant]

If you are in the United States, you should not have a problem with international orders. A United States merchant account provider will look at you - the merchant - when offering you a merchant account. The provider will consider how much you think you will process monthly, what you are selling, and what your average / highest ticket will be. Usually anything under $30,000 for United States merchants will be approved unless the items you are selling are deemed high risk. And the high risk items will vary per provider and the acquiring bank.

If the transactions are rather high was well, this will be considered also. And it would be in your interest to vet the transactions - starting from the basic AVS (address verification service (United States).

Some other ways would be to look at the email address. Is it "free"? If so, that should be a point against them. Make sure the billing address matches the shipping address. If not, another point against them. Call the customer - legitimate consumers will not mind a phone call, some will even appreciate it. (And there are services that will call the customer for you during the checkout process.)

[angelic81]

Well the thing is that we sell high end diamond jewelry. We have pieces that sell up to about $150k but obviously most pieces that are sold online are within the 1k-5k range. There is just so much fraud with international orders and we are really looking for a company that is going to accept liability for the purchase, so that way we just collect the money and then ship. Our bank will not protect us from fraud.

[iedefender]

You could try CrystalPayments, they are good and reliable offshore thrid party payment for US merchants processing payments for international orders.

[angelic81]

Have you had any experiences with them and what are their rates? They've barely been in business for a year. This is even less time than the company I mentioned above.

[Alex Pher]

Have a look at saftpay.com and click on e-merchants.

I am not aware of any US bank that will accept liability for chargebacks. One thing you may want to do is have payment verification service implemented in addition to secure payment gateway to minimize fraud.

[angelic81]

It does not have to be a US bank, it can be any service here or abroad that guarantees international cc purchases something like fraud sciences used to do before it was acquired by paypal.

[angelic81]

I'm guessing nobody knows. It has been a hard search indeed.

[iedefender]

Crystalpayments is using 3D secure for their merchant account and in the process of being PCI compliance. They are reliable payment processor for US merchants to accept international orders for their online store.