Quote:
Originally Posted by IranMatrix
Hi,
Just wanted to stop people to become they target of scamming and reported this right now while my server is with them and they dident answer me when it get down about 2 days ago until now ...
People, DONT EVER TRUST THEM !!
They prices are cheap but they are totally Untrustworthy!!!
You could pay more than that to have a real server not 15 days a month server !!!
In case of knowing my issue:
I have bought one of they september offer server, its a core2due 2.13Ghz and 2GB RAM and 2 x 160GB HDD about 14 days ago and my server is now down like 48 hours or more and I have placed 4 - 5 tickets now with every language I know either respectful or swearing, and no answer at all !!
they simply ignored my tickets, they live chat is mostly offline (maybe online only 2 - 3 hours a day)
and I have no choice of having control on my server, even the reboot port is a ticket placer as emergency priority and actually no one answer you or even read you ticket !!
Guys, you better dont fall in they scamming program by seeing they cheap prices and being tempted.
Thats all !
Thanks
|
Hello,
I apologize that you have had what you insist is a negative experience with XLHost, however we feel that much of what you said is utterly false in every way.
Ticket history:
UUC-16862-522
Date: Thu, 04 Sep 2008 11:09:30 -0400
then again at
Sent: Thu, 04 Sep 2008 11:10:16 -0400
responded to at:
Date: Thu, 04 Sep 2008 11:20:00 -0400
-------------------------------------
KIZ-33987-949
problem reported:
Date: Thu, 04 Sep 2008 12:38:15 -0400
initial response:
Date: Thu, 04 Sep 2008 13:05:00 -0400
update sent (replaced hardware and are now reinstalling cPanel):
Date: Thu, 04 Sep 2008 14:55:00 -0400
update sent:
Date: Thu, 04 Sep 2008 15:10:00 -0400
issue resolved:
Date: Thu, 04 Sep 2008 15:45:00 -0400
-------------------------------------
JDZ-25176-353
Date: Tue, 16 Sep 2008 20:08:25 -0400
problem reported: (server down)
Date: Wed, 17 Sep 2008 08:05:01 -0400
response: (received numerous complaints from various sites such as RSA security and others regarding copyright infringement, phishing), user failed to act over 3 days, server suspended.
-------------------------------------
UDQ-38846-364
Date: Wed, 17 Sep 2008 02:50:22 -0400
problem reported: (user again wants to know why his server is down)
-------------------------------------
AYA-61883-547
Date: Wed, 17 Sep 2008 02:51:25 -0400
problem reported: (one minute later, user opens another ticket asking again why his server is down)
-------------------------------------
MXM-11933-194
Date: Wed, 17 Sep 2008 02:53:58 -0400
problem reported: (two minutes later, user opens a third ticket to again inquire about why his server is down)
Date: Thu, 18 Sep 2008 07:31:46 +0000
update to this ticket: (the content below is edited...)
"helloo ???
some one help me for f*** sakes !!!!
its not what i deserve after i paid a server and hold my data with you !!!
its not the answer of my trust !!
its not my business answer plz heeeeeeeeeeeeeelp !!!
what are you doing there ???
restart my server to get it fix at least !!!
please some one heeeeeeeeeeeeeeeeelp !!!"
Date: Thu, 18 Sep 2008 08:00:01 -0400
update to this ticket: (the content below is edited...)
"heeeeey
someone turn on my server for f*** sakes !!!!!
what the f*** are you doing there ???
my server is down like 24 hours now !!!!
someone move it and turn it on !!!!
heeeeeeeeeeeeeeeeeeeeey"
--------------------------------------
We decided at this point that we could no longer provide you with the kind of technical support we strive to provide all of our customers with this sort of hostile, and berating language being sent to our staff.
Now the user began communicating with our staff on the live chat function on our website (we have those logs as well), and issued a payment dispute request via PayPal.
Your server was down for less than 24 hours total and the only reason it was down in the first place is because you ignored our repeated requests which were sent multiple times over the span of three days to try to get you to remove material which was violating the DMCA, and a bevy of phishing sites.
I realize that your server being down may have impacted your business, but pretty much everything you said in the statement I quoted is wrong, except for the fact that we did disconnect your server.
Thanks,
Linear Mode
