I've just passed the 6 month mark with Hawkhost this week. I signed up with a coupon that was floating around that made the deal hard to pass up.
I have a small business shopping cart based site that receives an average of 70 visitors/day which uses 40MB bandwidth/day or roughly 1GB/month. I'm on the standard package which currently gives me 3GB/month storage and 30GB/month bandwidth. It's not a large site by any means, but I need it to be up 24/7. I also have 4 domain add-ons, but they get very little traffic. FYI, I have my domains registered with godaddy.
The first week I opened a ticket requesting that ssh be enabled. My ticket was updated with a "we're on it" response after one minute, which appeared to be from an actual human, followed by a resolution 2 minutes after the ticket was opened.
Later the same day I submitted another ticket regarding setting up email in a particular email client - that was responded to and resolved in 5 minutes.
A month later I had an email bounce issue that I needed some help investigating. Two hours later it was responded to and resolved.
Since then I haven't had to contact support. I have a monitoring alert system to notify me of any downtime. It's alerted me one time in six months and by the time I sat down at the computer to check, my site was back up. With my previous host, it happened on what seemed like a bi-weekly basis.
I just referred somebody to sign up with hawkhost today - something I'd be worried about in the past with other hosts.
I have no complaints to speak of and it's tough to beat the price/reliability ratio. Keep up the good work!
Small business site with Hawkhost - 6 month review
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