Web Hosting Talk : Web Hosting Main Forums : Dedicated Server : Judge slaps Fasthosts for rubbish kit and support

[BELLonline]

I just came across this and couldn't find any more posts about it. Just thought people might be interested:

http://www.theregister.co.uk/2008/09...mm_court_case/

[B2Netsolutions|Adull]

Interesting article, thanks.

[Jonathan Kinney]

22% downtime is very excessive, even in the worst conditions. I would have to call that blatant negligence. For the price they were paying, they should expect great service, to say the least.

[KarlZimmer]

Originally Posted by Jonathan Kinney

22% downtime is very excessive, even in the worst conditions. I would have to call that blatant negligence. For the price they were paying, they should expect great service, to say the least.

Though the downtime was largely caused by a disk failure:

Rahman told El Reg today that the worst problems occurred between October 2007 and January 2008 when a repeated hard disk failure caused periods of up to 72 hours offline for some of UK Mobile Media's clients. "It was something you would ordinarily expect to take 15 minutes to replace... we lost significant custom through it," he said.

It then depends on what exactly happened. How much of that 72 hours was waiting on the customer for a response? Where they doing a full drive copy for them as well/working to recover the data? If so, that would take much more than 15 minutes and I could see with certain issues it taking 72 hours.

[handsonwebhosting]

I'm sure there's more to the story, but unfortunately the hosting company failed to comment on the issue when given the chance by The Register.

[AL-Benjamin]

its hardly a huge shock that fasthosts have had problems, especially now they have been bought and are just another brand.

[djorgensen]

Fasthosts aka 1and1


says it all really

[Red Squirrel]

Wow had no idea you could get into legal trouble for being a crappy host. Guess someone has to police the quality of services out there.

[funkywizard]

if the legal jurisdiction of the user and the company are the same, certainly you could file a lawsuit in small claims, and if the company doesn't show up, they're going to lose. seems like that was the case here.

[WebairChris]

22% downtime wow thats pretty bad even if there is only a dew instances like this that is still unacceptable for that price or any price for that matter

[FS - Mike]

*gulp* One of my servers is with Fasthosts :-O That news article doesn't make me feel too good, I should probably search for a new provider...

[Red Squirrel]

Haha yeah I probably would, or at least have a backup plan so you can instantly switch to a new provider the instant your server goes down. Kinda like a disk/array failure disaster plan.

[FastServ]

Some companies should be slapped for not properly researching companies they do business with...