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  1. #1

    Diligenthost.com experiences?

    Does anyone have any experience with them? I am deciding whether or not I am going to get hosting from them. If anyone can recommend anything else I only need these. About 1GB of space and maybe 10-20gb of bandwidth. It will mostly be for photography but later on in the year I will have to host some songs and approx 50 people will be downloading 10 songs each.

  2. #2
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    never hear of them, where you got their name from?
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  3. #3
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    I've heard of them either. There is one review on WebHostingStuff. http://www.webhostingstuff.com/review/DILIGENThost.html Might want to do a Google search on them. Google is your friend.

    All the best,

  4. #4
    I found their post on the Shared Hosting Offer section of the forum.

  5. #5
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    I have heard of them, I have been to their website once or twice but have never had hosting with them and have never experienced their tech support or servers.

    Though one thing new they seem to bring is the Colour Control, I actually like that
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  6. #6
    I have never heard of them either. I host with digitaleagles , I found them while searching for hosts online, and Im glad I did.

  7. #7
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    Quote Originally Posted by Shaylynn View Post
    I have never heard of them either. I host with digitaleagles , I found them while searching for hosts online, and Im glad I did.
    I would just advise to stop referring Digital Eagles in every single post you make, It will be considered Spam.
    Just it brings me to the attention, What would your Domain be that you hold with them?
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  8. #8
    I have never heard of them, is this a new host company?
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  9. #9
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    To what i recall, they have been in business 10 months, or since november 27th 2007.
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  10. #10
    Jetwash- the domains would be Toplocalbands and Internetradiotopsites , both .com sites. I am sorry I was not trying to spam, I was just trying to help. I am a new user to this forum, and was taking advantage of the opportunity to answer questions that I could or direct ppl to those who probably could.

  11. #11
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    Quote Originally Posted by JetWash View Post
    To what i recall, they have been in business 10 months, or since november 27th 2007.
    This is correct. Actually, November 7th, but close enough! We didn't technically get started until a couple days after, once everything was set.
    Last edited by diligent; 09-02-2008 at 11:08 PM.
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  12. #12
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    Yes, to shay, i was not having a go at you. I was primarily pointing to the fact that you were adverting digital eagles to every post you was making. It would of been great to see what domain you have with them, but as i said referring a host in every topic by you would be considered spam.

    If you don't host with them it's recommending without prior knowledge.

    Thanks for the clarification mate, im actually doing this post through a mobile, please excuse if it is scattered.
    To what i saw it said 27, but could of made a mistake. :-)
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  13. #13
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    Quote Originally Posted by gameforever View Post
    I have never heard of them, is this a new host company?
    No, just not popular here, apparently.
    Domain Name: DIGITALEAGLES.COM
    Creation Date: 13-sep-1999
    Quote Originally Posted by Shaylynn View Post
    Jetwash- the domains would be Toplocalbands and Internetradiotopsites , both .com sites. I am sorry I was not trying to spam, I was just trying to help.
    Thanks for posting domains you have there. We see a lot of people that visit only to promote thier host in each post, so we all get a little antsy when someone that just joined does so. Sometimes they own it or work there, sometimes they were offered something to come here and post favorably (all of those conditions aren't allowed here), and sometimes they just like thier host and want to help.
    Having problems, or maybe questions about WHT? Head over to the help desk!

  14. #14
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    Hey!
    Check my history and you will see that I was looking for a host after a very bad experience with SpunkyHosting.com right here at WHT.

    After looking around I found Diligent and was a bit cautious in joining but the price was right to give them a go on one of their smaller packages... i dont know if its because they were new or what, but i got excellent service along with super fast trouble ticket and problem solving, they bent backwords to get things done fast, and right without ANY pressure from me. Really nice guys.

    After a couple of months I even got clients (i make websites) to sign up with them on the more expensive accounts and got the same service, which is great coz they are not so new anymore.

    I really dont want to jinx it but will take the chance this once, so far this host has been all that I have been looking for and i have no plans of moving anytime soon, cant recommend them enough and as far as I am concerned they kick *** compared to a lot of the "big boys" here.

    - Been with them for quite a few months
    - no unpleasent experiences
    - great support
    - i dont get sh!t for writing this, not a penny

    PM me if you want to know the sites i am hosting there and if you want to check the speed, am not sure if i can write the domains here according to wht rules (been some time since i came back here), if its not against the rules i have no problem in posting here.

    Hope that helped!

    Cheers!
    R

  15. #15
    I am quite ecstatic to hear a good experience from diligent host. I am in the process of obtaining a .ca domain and will get the hosting from diligent. Hopefully all goes will in the coming months with hosting with diligent.

  16. #16
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    Good Luck with them mate, Keep up notified of what happens matey
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  17. #17
    I must say that their customer support is top notch. I've been talking to Joey Brown about their hosting and he has been really really helpful. He's been going out of his way trying to help me find a domain host that has paypal and free private whois. So far so good.

  18. #18
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    He's been going out of his way trying to help me find a domain host that has paypal and free private whois.
    Take a look to namecheap, they accept paypal, I'm not sure about the free whois privacy though.
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  19. #19
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    Happy to have helped
    You can return the favor by telling me which domain service you finally pick.... never enough of that kind of info.

    Quote Originally Posted by forbiddenx View Post
    I must say that their customer support is top notch.
    Told ya! Its like their support does not sleep!

  20. #20
    I decided to go with namespro. A policy by CIRA was inforced that all domains that are registered by an individual gets private whois.

  21. #21
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    Sounds a bit expensive at nearly $13 a year..

    Not to nit pick but a lot of sites are selling domains for around $8-9 (last time i checked, dont remember the URLs) with a buck or two added for private whois which still works out to a better deal... unless i am missing something?

  22. #22
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    I have registered domains at $8.95 with free privacy protection.

    Though good luck mate, you chose what was right for you. That's all that matters :-)
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  23. #23
    It was a .ca and $12 is about how much they are. I would've gone with 10dollarca but they did not accept paypal. So namespro it was.

  24. #24
    Should post my experience here too! I signed up 2 weeks ago because this thread, and ive been very happy with it. My old host always suspend my acount because it is high traffic, but not since I moved to diligent..I will give review in a few months or so..

  25. #25
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    Quote Originally Posted by Jedito View Post
    never hear of them, where you got their name from?
    What he said.
    Have you googled them?

  26. #26
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    I also signed up with Diligent Host because of this thread. I was looking for a Canadian host for my site because it'll be mainly people from Canada visiting my site. I figure, the closer the better.

    So far very good and very speedy (both support and server speed). I couldn't be happier.

    Formerly I've been with HostingZoom (ResellerZoom), DreamHost, and SiteFlip.

  27. #27
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    Hey,
    just a quick update:

    The good: Renewed my 1 year contract with glee, and signed up a higher end account for my sisters two sites (blogs, but decent traffic)

    The bad: in one year one bad blackout where i lost communication with my site, support and their site. They fixed it and gave me other contact details 'case this ever happens again - which it should'nt judging by the reason it happened (cpanel fault, not theirs).

    Conclusion: these guys still rock and Joey from support is as helpful as ever as are the other people there.
    If nothing changes, will be renewing again next year... and will def be renewing my sis's account this year.

    No regrets 1 year on... will update you guys next year

  28. #28
    I got a reseller account a few days ago and so far it's been great. I decided to go on Diligent because the are in the market since 2007 and also because the speed and ping times from my country are superior to HostGator.

    I still can't do an extensive review, but at least they deliver what they promise.

  29. #29
    I am waiting over 9 days for a replay...

    Check here:
    webhostingtalk.com/showthread.php?t=876285

  30. #30
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    Quote Originally Posted by montrealdude View Post
    I am waiting over 9 days for a replay...

    Check here:
    webhostingtalk.com/showthread.php?t=876285
    it's almost as if they've given up on providing support or replying to emails

    i have one support ticket with no response since 31 august

  31. #31
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    I have the same problem. it appears they fell off the planet. I moved away from Diligenthost. It's too bad they had stable servers, and fast response to their support tickets.

    I guess someone's got to be there, because someone is paying the bills.

  32. #32
    Join Date
    Sep 2006
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    i just received the following:

    Dear [me],



    My name is Bobby Tzenev and I am the CEO of nVira Inc. nVira is a managed web hosting company that has been in business since 1998.



    As some of you may already know, Diligent Host is no longer in business. This is the reason why your site was down in the last few day. The reason why your site is up now is because my company took over the server. As part of the transition there will be some positive changes. We have Dedicated Technical support staff that will be able to support your technical requests. We also have our own Network Administration staff the will be able to quickly and proactively indentify any problems with the server therefore minimizing downtime significantly. We will be installing also our 24hrs network monitoring service that will check the server from 3 different locations around the world.



    Here are some Q&As that will give you some more information about the expected changes



    Q. Will there be any technical changes on my shared or reseller account?

    A. No, everything will remind the same however as we migrate the service to our UrbanHosting brand, there will be some DNS changes required and we will notify you well in advance.



    Q. I already prepaid for certain period of time. Will you bill me again?

    A. No. All prepaid accounts will be honored.



    Q. I just received a bill from DILIGENT Host. Should I pay it?

    A. If you would like to keep hosting with us, yes.



    Q. I have subscription billing with PayPal for my hosting. Should I just keep it?

    A. No. Please cancel all subscriptions at PayPal that you currently have with DILIGENT Host. You will receive a new invoice that will allow you to create a new subscription with nVira Inc.



    Q. You told us that all services are now up but my VPS is currently down and has been down for the last week. Why is that?

    A. This is because DILIGENT host was not really providing VPS services but instead was purchasing them from another company that no longer provides the service to DILIGENT host clients. You can either contact the company directly at http://vpsville.ca/ or switch to one of our VPS servers.



    Q. How do I contact you for support? Do you offer phone support?

    A. Support will be provided from the ticketing system at your account. Phone support will not be provided for the DILIGENT Host clients however you can switch to our Managed Hosting packages that include 24hrs phone support. For more info please visit our website.



    Q. Do you offer any other services in addition to the existing services from DILIGENT Host?

    A. Yes we are the leader in Canada for Windows hosting and we offer several windows packages. We also offer Hosted Exchange accounts and SharePoint Hosting. We are also happy to introduce our turn key VPS Virtual appliances that are available with all popular commercial and open source application on both the Windows and Linux platforms.



    For more information please visit our website at http://www.nvira.com/



    Thank you,

    Bobby Tzenev, CEO
    nVira Inc.
    Web Hosting & IT Solutions

    37-1010 Polytek Street
    Ottawa ON K1J 9J2
    www.nvira.com

  33. #33
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    Yes I got one too. Bobby said in another thread I believe that he will be sending out an email to all diligenthost customers

  34. #34
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    Quote Originally Posted by APX View Post
    Yes I got one too. Bobby said in another thread I believe that he will be sending out an email to all diligenthost customers


    does anyone know how 'normal' it is for a takeover like this (e.g. the owner doing a runner and another firm stepping in to take over)?


    I can't fault nVira though - they're actually responding to the support tickets which is more than diligent were doing for months.

  35. #35
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    Sound like things are picking up then. With all mergers I think people should give the new company a shot - especially if they handle it well. If they don't answer tickets and hike fees then generally you want to bail. But if you're taking over a company you'd think you'd pay extra care and attention to everything. Howver, often doesn't turn out like that.
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  36. #36
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    I am not familiar with takeover procedures. But I am guessing, if host A abandons their servers, and do not pay for a few months, and host B comes along and offers to pay for it, i;m guessing its their server now.

    My understanding is it will operate as is until currents are transitioned over to nvira, and then shutdown the server.

  37. #37
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    Quote Originally Posted by APX View Post
    I am not familiar with takeover procedures. But I am guessing, if host A abandons their servers, and do not pay for a few months, and host B comes along and offers to pay for it, i;m guessing its their server now.

    My understanding is it will operate as is until currents are transitioned over to nvira, and then shutdown the server.
    It was not a takeover in the traditional sense, diligent basically left us out to die without giving us a chance to backup...

    instead of going over the whole story again:
    http://www.webhostingtalk.com/showthread.php?p=6443633

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