Does anyone here have any experience with imhosted.com? It was recommended to me, but they don't seem to have any customer support. They claim to be available 24/7 through AIM, MSN, etc. but I haven't been able to contact them that way. They also have a ticketing system--haven't replied. And their "sales" phone is a voicemail--they haven't returned the message. Their package sounds great and like I said, it was recommended.
I hardy ever need to use the support so I don't bother with the support at Imhosted.. which is probably while i think their a 'good' host.
However, my view varies as in the past while Imhosted have been let down via complaints through WHT about no support. Its sad really because there a good company which has like no support atall. You could sit on AIM/MSn or whereever and still nobdy would come online!
I've been with Imhosted a few months now and their uptime is good, except their was a 12 - 15 hour downtime last month which was not good. Theres only ever been just a few small hich ups, nothing else big.
Do a search for Imhosted over WHt and you'll find out what people really think of them...
I'm on the lookout for a new hosting provider, and I came across these guys (ImHosted) while searching.
In fact I (almost) signed up with them, and am still considering doing so, but I hesistated as a few things didn't seem right ...
They have some great looking packages, but I'd advise caution for the following reasons :
They had a pop-up dialog box coming up on their homepage, with an offer I liked & tried to sign up for ($8.95 monthly for 500 Mb storage). But the offer wasn't available on their signup / payment pages.
I emailed their customer support about this, and while I received a response it was a long time coming - about 5 days before they responded.
Note, I notice they've now removed this pop-up dialog box, which I'm glad to see. If the offer's not avialable, I'd rather they don't advertise it.
I suspect they have no physical staff presence in the U.S., despite their claimed office in "West Palm Beach, Florida" on their Contact Us page.
I suspect their staff are based soley in Queensland, Australia (the other office they have on their "Contact Us" page), while their servers are located in the U.S.
[ Of course there's nothing wrong with Aussie - based staff ... they're top-notch employees ! ]
I suspect their presence in "West Palm Beach, Florida" is nothing more than a mailing address. In fact they only list a PO Box. I'd say they pay someone an annual fee to collect their U.S. mail from their PO Box for them, and forward it onto their "real" office in Queensland, Australia.
Consider that their listed telephone numbers (for which you get a voice-mail when you ring them) have a 206 area code, which is Seattle, Washington. This DOESN'T correspond with their PO Box in West Palm Beach, Florida.
They're just using free, virtual telephone numbers provided by K7, visit http://www.k7.net
All K7 numbers have a 206 area code, they're all free, and they're all available to anyone world-wide. The voice messages are just emailed to them. Thus they could easily receive their mesages from Queensland, Australia.