2. Glad to see you are happy.
3. 96% uptime?
4. I would give the new owner some time before I started jumping through any hoops.
As for me, I would never remarry an ex-wife.(Something for people to think about, what the he-- does he mean?)
I have only been with three providers. One was ALetia. My expereince was very weird. I suffered many hours od downtime and when I canceled it took 1 month of trouble tickets.
I initally emailed support and was instructed to open a ticket. I opened a ticket and was told I had to have my customer number to cancel. My domain name was not good enough. I had to research the number and I placed the information in the ticket. The thing sat there for a while. Then, I received the email from Jaguar. By this time, I had moved and prepaid the domain elsewhere.
Keep in mind, this ticket had been worked by a CSR. I was getting a little agrevated by now. I looked at the ticket and she had been closed without resolution. I sent another email raising cane, and they emailed me back explaining account cancelations should not be submited via the ticket system.
I email the billing people, and about three days later, I received an email that the accunt has been canceled.
1 month is obviously the standard time for Aletia to close down an account (hey, it took them 8 days to set it up, so it only seems fair ).
What about your money? Did you see it yet? If no: Any idea where it went? If yes: Wow! What did you do to get it? It's nearly three months now since I cancelled my account, and still no trace of it. Aletia is ignoring my emails, their phone number can't be reached from overseas, and I feel like an idiot.