Web Hosting Talk : Web Hosting Main Forums : Hosting Software and Control Panels : What do you want to see in WHMCS ?

[cannibal]

hello,

I am one happy customer of WHMCS
I just want to share with you my opinion

I don’t want WHMCS to add more complicated things to the system because
I think what makes WHMCS the best is its basic features!! Easy to use.
I feel if WHMCS team adds more and more unused stuff to the system then WHMCS may loss its shiny star!!

In my opinion if WHMCS team includes live chat support to the system then that time it will be bad day for all other systems

Great job WHMCS team we only need LIVE CHAT SYSTEM and no more unused features and please don’t loss your golden card

Guys feel free to share your opining on what you want to see in WHMCS

[Rageki-John]

I agree. A built in live chat system in WHMCS would prove to be of a big help for many users.

[javierkatana]

I think a live chat and a windows client similar to kayako live help would close the deal.

[fgh]

It be nice to add that

[eger]

Originally Posted by javierkatana

I think a live chat and a windows client similar to kayako live help would close the deal.

Heh, trying to kill Kayako eh? If LiveChat and a Windows Client for WHMCS support / billing was available I would say goodbye to Kayako. I would gladly spend an extra $15 - $30 /month for these features in WHMCS too.

[MACscr]

Its going to take a considerable large amount of money/time to develop a good live chat client. I really dont think WHMCS should even be considering the idea.

[eger]

I think they should at least consider the idea. But probably as a separate product that integrates with WHMCS.

If the WHMCS could develope a support system even half as good as the billing I think it could be a hit. Though I think WHMCS is still in a rapid development and definitely wouldn't make sense to have support take some of the focus at this point and probably won't make sense for a long while.

[MACscr]

Originally Posted by eger

I think they should at least consider the idea. But probably as a separate product that integrates with WHMCS.

If the WHMCS could develope a support system even half as good as the billing I think it could be a hit. Though I think WHMCS is still in a rapid development and definitely wouldn't make sense to have support take some of the focus at this point and probably won't make sense for a long while.

A live chat client isnt even in the same development category as WHMCS. They would have to either outsource the entire project or hire someone specifically for it. Also, running the live chat software would require someone to have a dedicated server, so that would exclude a lot of whmcs clients. A large amount of companies that only create live support software cant even do it right. Why would you think a company can create a better addon version of one?