Originally Posted by eger
I think they should at least consider the idea. But probably as a separate product that integrates with WHMCS.
If the WHMCS could develope a support system even half as good as the billing I think it could be a hit. Though I think WHMCS is still in a rapid development and definitely wouldn't make sense to have support take some of the focus at this point and probably won't make sense for a long while.
A live chat client isnt even in the same development category as WHMCS. They would have to either outsource the entire project or hire someone specifically for it. Also, running the live chat software would require someone to have a dedicated server, so that would exclude a lot of whmcs clients. A large amount of companies that only create live support software cant even do it right. Why would you think a company can create a better addon version of one?