I agree that at least the one merchant, Exquisite Bag, should be avoided at all costs. I ordered a bag that arrived with the box torn open on 3 corners. Surprisingly the contents was undamaged, but the bag was completely wrong. It was supposed to be a black lambskin bag with snakeskin trim. Instead, the body of the bag was burgundy, the handles were black, and the trim was beige. Naturally I contacted the company and returned immediately but I had to pay the return shipping cost of $40.75!!! They never offered to send me a correct bag and refused to refund my shipping even though it was because of THEIR mistake that I had to return the bag. I wrote MANY letters and even disputed with my credit card company, but since the shipping was through the post office, they couldn't get it returned to me (USPS didn't do anything wrong). RUN from this merchant, and if anyone knows how to really get the message out against them, please let me know. I'm sure more than one person has had the same experience as I, but many times, people don't want to be bothered to do the return, so they end up keeping the horrible product. $175.00 was too much for ME to loose, but it was really upsetting to pay $40.75 for nothing!