Results 1 to 23 of 23
Thread: Support on Weekends?
-
08-31-2002, 02:21 PM #1Junior Guru Wannabe
- Join Date
- Aug 2002
- Posts
- 48
Support on Weekends?
Heh... As you can see from the number of posts, I'm fairly new to this forum (though I've lurked for a month). I've just paid for my first webhost, and submitted my first e-mail support (yesterday, on Friday).
I was wondering if support replies don't exist on weekends. I know that normal business hours in "real life" are mondays to fridays 9-ish to 5-ish, so should I not expect a reply until Monday?
Also, would you guys recommend sending a ticket, even after I e-mailed support?
Sorry for the newbie questions, but I've already e-mailed my webhost with tons of pre-sales questions, and I don't really want to bother them... ^^;;;
mangguo
-
08-31-2002, 02:26 PM #2Newbie
- Join Date
- Aug 2002
- Posts
- 25
If would be easier to answer your question about whether or not they provide email support on the weekends if you told us your host, but in general most do from my experiences. Better staffed hosts have 24/7 support, others may have shorter weekend hours or none at all
Check their contact page. A lot of times they tell the hours of operation
-
08-31-2002, 02:28 PM #3WHT Addict
- Join Date
- Aug 2002
- Location
- Monterey, CA
- Posts
- 143
Bother them!
It is your money. The response in which they answer your questions is probably how I would judge a hosting provider. Everything you do from now until you get your account.
Good luck in your searches and I hope they are the right host for you.Sam C
Blue Dog Hosting
http://www.bluedoghosting.com
"Your new best friend!"
-
08-31-2002, 02:30 PM #4Junior Guru Wannabe
- Join Date
- Aug 2002
- Posts
- 48
Thanks Big-Mike for the reply.
My host is dot5hosting, and Chris has been super nice answering my pre-sales (which is why I don't want to bother them anymore than I have to...). Anyway, I did check their contanct page, and there doesn't seem to be anything about hours of operation.
If it helps any, my request was to enable subdomain support. If this takes a bit of time, I guess I should wait...
mangguo
-
08-31-2002, 02:38 PM #5Web Hosting Master
- Join Date
- Apr 2001
- Location
- Paradise
- Posts
- 12,052
To enable subdomains take 5 seconds if they are using Cpanel
█ Shared Web Hosting - Reseller Hosting - Semi-Dedicated Servers - SolusVM/XEN VPS
█ LiteSpeed Powered - R1Soft Continuous Data Protection - 24/7 Chat/Email/Helpdesk Support
█ Cpanel/WHM - Softaculous - R1soft Backup - Litespeed - Cloudlinux -Site Builder- SSH support - Account Migration
█ DowntownHost LLC - In Business since 2001- West/Center/East USA - Netherlands - Singapore
-
08-31-2002, 02:41 PM #6Junior Guru Wannabe
- Join Date
- Aug 2002
- Posts
- 48
Jedito: FIVE seconds??? That's fast... Well, my control panel seems to be ensim. That's probably not Cpanel, eh? Darn. Guess I'll have to wait until Monday or something.
mangguo
-
08-31-2002, 02:45 PM #7Web Hosting Master
- Join Date
- Apr 2001
- Location
- Paradise
- Posts
- 12,052
Ouch, I know nothing about Ensim, so, I shut my mouth
█ Shared Web Hosting - Reseller Hosting - Semi-Dedicated Servers - SolusVM/XEN VPS
█ LiteSpeed Powered - R1Soft Continuous Data Protection - 24/7 Chat/Email/Helpdesk Support
█ Cpanel/WHM - Softaculous - R1soft Backup - Litespeed - Cloudlinux -Site Builder- SSH support - Account Migration
█ DowntownHost LLC - In Business since 2001- West/Center/East USA - Netherlands - Singapore
-
08-31-2002, 03:05 PM #8
ouch, no subdomain in ensim are a little more of a pain. I wonder if they'll take the time to do it as they're not suppored natively in ensim?
Aaron
I do have the code needed to do it. If you need it let me know.Aaron Wendel
Wholesale Internet, Inc. - http://www.wholesaleinternet.net
Kansas City Internet eXchange - http://www.kcix.net
-
08-31-2002, 03:07 PM #9Web Hosting Master
- Join Date
- Mar 2001
- Location
- Downunder..
- Posts
- 2,612
Ensim =
I have used it once before and i will never use it again in my whole life
-
08-31-2002, 03:10 PM #10Junior Guru Wannabe
- Join Date
- Aug 2002
- Posts
- 48
WII-Aaron: I hope they do take the time to enable it, because one of the reasons I signed up (though a minor reason) was because they supported unlimited subdomains. As for the code offer... I would take it up, except with the exception of HTML and a miniscule understanding of Java, I'm clueless with codes. Yes, I trasferred out of Computing Science after my first year... ^^;;;
edude: Your reaction is making me nervous... What is wrong with ensim?
mangguo
-
08-31-2002, 03:19 PM #11
Ensim does not support sub domains, at least not easily. There are two ways to do them, one: you can create another account in ensim with the name whatever.domain.com. The problem with this from an admins point of view is that it takes time and there are seperate users per subdomain and seperate bandwidth, etc etc etc.
(This, by the way is the way ensim support tells you to do it.)
The other way is by inserting some code into the apache.py file and then restarting the appliance, then creating the filders manually under the customers account, then creating a wildcard record, etc etc etc. This is also a pain and takes time but it's more of a true subdomain on the same account.
The second method is the one I use. I have a script written so it's pretty easy for me to add a subdomain now that I have all the other stuff up.
AaronAaron Wendel
Wholesale Internet, Inc. - http://www.wholesaleinternet.net
Kansas City Internet eXchange - http://www.kcix.net
-
08-31-2002, 03:20 PM #12
As far as the code. It's something you have to have root access to use. They would have to do it.
Aaron Wendel
Wholesale Internet, Inc. - http://www.wholesaleinternet.net
Kansas City Internet eXchange - http://www.kcix.net
-
08-31-2002, 03:27 PM #13Junior Guru Wannabe
- Join Date
- Aug 2002
- Posts
- 48
Er... I think I'll wait for the support guys to do something. One thing I don't understand, though, is why admin would be under the impression that each subdomain has its own user. I want subdomains only for organizational purposes (and because it's just a silly quirk of mine), not for different users. Why is there all that fuss about bandwidth allocation?
mangguo
-
08-31-2002, 03:32 PM #14
because endim sets up each subdomain as a completely seperate account.
Aaron Wendel
Wholesale Internet, Inc. - http://www.wholesaleinternet.net
Kansas City Internet eXchange - http://www.kcix.net
-
08-31-2002, 03:36 PM #15Junior Guru Wannabe
- Join Date
- Aug 2002
- Posts
- 48
Oh, man! All right, nevermind. I think I'll just stick with normal directories... Thanks so much for the help, WII-Aaron. I think, next time, if I ever leave dot5hosting, I'll look for a webhost that has Cpanel... Again, thank you.
mangguo
-
08-31-2002, 03:43 PM #16
Well, wait and see what they do for you.
Aaron Wendel
Wholesale Internet, Inc. - http://www.wholesaleinternet.net
Kansas City Internet eXchange - http://www.kcix.net
-
08-31-2002, 04:47 PM #17Dennis Johnson
- Join Date
- Jun 2001
- Location
- Kalamazoo
- Posts
- 33,412
Re: Support on Weekends?
Originally posted by mangguo
. . . . . . . . .
I was wondering if support replies don't exist on weekends. I know that normal business hours in "real life" are mondays to fridays 9-ish to 5-ish, so should I not expect a reply until Monday?
. . . . . . . .
Unless your host explicity states that support is only at certain times of the day on certain days.There is no best host. There is only the host that's best for you.
-
08-31-2002, 05:56 PM #18Junior Guru Wannabe
- Join Date
- Jul 2002
- Location
- East Coast, USA
- Posts
- 67
mangguo, If support is not offered on weekends it should be stated as so. We do not offer any kind of support on Saturday evenings and say so on the main page.
ShagHost
Yeah baby, we do hosting!
http://www.shaghost.com
24 hour support except on Saturday evenings when we party hardy
-
08-31-2002, 06:59 PM #19WHT Addict
- Join Date
- Jun 2002
- Location
- Houston, TX
- Posts
- 121
mangguo,
I am the Systems Administrator for Dot5hosting.com, and I just
wanted to let you know that the subdomains have been enabled
for your site.
I am sorry for the delay in handling this. Just to let you know,
The Helpdesk Ticket System is the most efficient way to submit
a request.
We do offer 24/7/365 support at Dot5hosting.
And yes Ensim is a bit more complicated about handling
subdomains, but the mechanism is already in place which allows
the subdomains to be created with ease. Unfortunately, our
response time is directly effected by the amount of support
as well as presales inquiries we receive.
If you make requests through the Helpdesk system, it will usually
be handled a bit quicker than via email. Also there is less chance
of anything falling through the "cracks" like which can happen
with emails.
(Especially when using MS Outlook and it decides to list the
wrong time or date on an email so it puts in way at the bottom of
your inbox where you don't normally look for new emails)
Again, sorry for the slow response.
Regards,
Tony KammererLast edited by Chicken; 09-01-2002 at 12:11 AM.
-
08-31-2002, 08:08 PM #20Junior Guru Wannabe
- Join Date
- Aug 2002
- Posts
- 48
Hi, everyone! Thank you for all the help. As the support from dot5hosting mentioned, the subdomains are working now. I didn't know that sending support tickets would be better than e-mail, but now I do.
Again, I appreciate everyone putting up with these newbie questions. You guys (and this forum) are the best.
mangguo
<edit>About the ensim control panel, once the subdomain feature was activated, it became really easy to create subdomains using ensim. So, I'm not as worried as I was before about the subdomain issue.</edit>
-
08-31-2002, 09:47 PM #21Eternal Member
- Join Date
- Nov 2000
- Location
- Tasmania, Australia.
- Posts
- 3,590
Re: Support on Weekends?
Originally posted by mangguo
I was wondering if support replies don't exist on weekends. I know that normal business hours in "real life" are mondays to fridays 9-ish to 5-ish, so should I not expect a reply until Monday?
Gary
-
09-01-2002, 09:33 AM #22Junior Guru Wannabe
- Join Date
- Aug 2002
- Posts
- 96
Re: Support on Weekends?
Any decent host should have support 24/7. So therefore support on weekends should come as standard.
Originally posted by mangguo
Heh... As you can see from the number of posts, I'm fairly new to this forum (though I've lurked for a month). I've just paid for my first webhost, and submitted my first e-mail support (yesterday, on Friday).
I was wondering if support replies don't exist on weekends. I know that normal business hours in "real life" are mondays to fridays 9-ish to 5-ish, so should I not expect a reply until Monday?
Also, would you guys recommend sending a ticket, even after I e-mailed support?
Sorry for the newbie questions, but I've already e-mailed my webhost with tons of pre-sales questions, and I don't really want to bother them... ^^;;;
mangguo
-
09-01-2002, 09:42 AM #23Junior Guru Wannabe
- Join Date
- Jul 2001
- Location
- Taipei
- Posts
- 39
My hosting is fluidhosting.com
They also have excellent support on weekends.