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  #1  
Old 07-28-2008, 04:29 PM
avivronen avivronen is offline
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SteadFast Bad Service


Iv been with steadfast for almost 6 years,
we have small vps account and 1 shared hosting account,
our vps is working very very slowly, we cant log in to direct admin, we cant do anything, i contact support personally to check this issue , the response i received was

"
We are aware of the problem with slow disk access this VPS server. We will be adding an additional VPS server and migrating some of the VPS containers to it shortly to address this issue. Under the resources we have immediately available, we are unable to get the problem corrected. Thanks, Ben Galliart Steadfast Networks Support http://steadfast.net
"

WTF? unable to get the problem corrected? our clients that use our vps are going crazy, 1 client even threaten to leave us,
i don't know that to do, i was thinking of sue them, what do you think? I'm very disappointed ..

Any other hosting companies you can recommend us?

Thank you



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  #2  
Old 07-28-2008, 04:33 PM
Amy-T Amy-T is offline
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If it is going to take them a while to fix it just leave and go some where else. Specially if its causing issues with your clients.
Tell your clients you are switching servers in order to fix the issue.

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  #3  
Old 07-28-2008, 04:35 PM
avivronen avivronen is offline
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Thank you

Can you recomend me some vps providers with direct admin?

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  #4  
Old 07-28-2008, 04:35 PM
servoadmin servoadmin is offline
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VPS is one server with virtual server looks and it has some limitations and once the resources are used by other VPS in same server then probs occurs and the only options as you recived is perfect and it makes sense..Though you use less resource other account in that server should have used more server mem nd usage that should be causing some trouble..The trouble could be at your end too ( Resource usage)..So the best option is to migrate to a better VPS server build that the host is recomending...you could get better servevice else..go for dedicated server that will not have any such probs...

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Systems Er.

  #5  
Old 07-28-2008, 04:40 PM
servoadmin servoadmin is offline
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Nowadays VPS accounts are used up to maximum limit by clients and they host many apps..Like live chats IRC.Etc and other streaming sites that would use VPS resource to the limits causing troubles..so even if you go for other Host provider make sure that the hosting company does not sell VPS for live chats IRC nd video streaming that could affect you account inturn

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Systems Er.

  #6  
Old 07-28-2008, 04:43 PM
sirius sirius is offline
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Quote:
Originally Posted by avivronen View Post
unable to get the problem corrected? our clients that use our vps are going crazy, 1 client even threaten to leave us,
i don't know that to do, i was thinking of sue them, what do you think? I'm very disappointed ..
You're going to sue them? That's a joke, right?

Seriously... I think the e-mail response is meant to say that they are having problems with the node and are working on replacing the node and migrating the accounts to another server.

I dont see a problem with their response, it looks like they are handling it.

Sirius

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  #7  
Old 07-28-2008, 04:51 PM
avivronen avivronen is offline
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You're going to sue them? That's a joke, right?

why do you think its a joke? if your hosting account will be unavailble for days what will you do?

  #8  
Old 07-28-2008, 04:51 PM
sirius sirius is offline
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Quote:
Originally Posted by avivronen View Post
why do you think its a joke? if your hosting account will be unavailble for days what will you do?
I'd move.

Sirius

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  #9  
Old 07-28-2008, 05:29 PM
xeonfan xeonfan is offline
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Quote:
Originally Posted by sirius View Post
I'd move.

Sirius
same here, move

  #10  
Old 07-28-2008, 05:39 PM
PCS-Chris PCS-Chris is offline
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Disk I/O is really the most commonly faced issue when it comes to VPS. In this case its obvious there just isnt enough IO grunt there for all of the VE's so the node is just thrashing. Or Swapping out of course if it's been oversold..

Have you asked for an ETA on the resolution of this? If this is the first real hiccup you have had in 6 years with them then it's not such a problem. Every host has issues at one point or another.


Last edited by net; 07-28-2008 at 08:51 PM.
  #11  
Old 07-28-2008, 08:05 PM
avivronen avivronen is offline
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god help me

now they are saying that everithing is ok...
still, no change, vps is down.

  #12  
Old 07-28-2008, 08:20 PM
KnownHost KnownHost is offline
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Quote:
Originally Posted by avivronen View Post
now they are saying that everithing is ok...
still, no change, vps is down.
Simple approach I would take.

1. Signup with a new host and get it all nice and ready.
2. Wait for the current VPS to work as you require
3. Migrate your data (or ask new host to)
4. Cancel your current VPS
5. Be happy

-Jay

  #13  
Old 07-28-2008, 09:07 PM
Ronald_Craft Ronald_Craft is offline
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Sue them? lol ok..that's a waste of time and money on both sides and really won't get you anywhere. Also, see how much they'll help you once you mention the word "sue" to them. Everything will have to go through their legal department from then on.

Simply move to a new provider if they don't fix the issue. The more time you endure their poor service the more clients and money you're going to lose. Simple as that.

  #14  
Old 07-29-2008, 02:36 AM
KarlZimmer KarlZimmer is offline
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Quote:
Originally Posted by avivronen View Post
why do you think its a joke? if your hosting account will be unavailble for days what will you do?
You are absolutely receiving the CPU resources, memory resources, bandwidth, support, etc. that you have signed up for. Your service is not down/unavailable. To the best of my knowledge, there is no proper method for limiting disk IO in a VPS environment, and until there is a way to do that, disk IO will be a potential issue with VPS accounts and it has rarely been an issue on any of our VPS systems. The IO issues on the server you're on are relatively infrequent and only persist for short periods of time. Right now, there is no disk IO issue on that system, though I do see that your VPS is right against it's memory limits, which could be causing some of the slowness you're experiencing, though we are unable to reproduce any of the issues you're reporting and you have not provided the network information/traceroute we had requested. The pages you're saying are taking minutes to load are loading within just a couple seconds on my home Internet connection.

As was stated in the ticket, we are working on deploying some new VPS servers, and that should be available shortly after HostingCon, when we're back to standard staffing levels. At that time, we would be more than happy to move your account to one of the newly deployed systems. I do apologize for the slowness, but it basically just started over the weekend and we are working to get that resolved as soon as possible.

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Last edited by KarlZimmer; 07-29-2008 at 02:48 AM.
  #15  
Old 07-29-2008, 03:40 AM
avivronen avivronen is offline
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I did sent you tracert.

.. .

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