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  1. #1
    Join Date
    Jul 2002
    Posts
    52

    is it normal to server down once a week at rachshack?

    Hi
    i got a dedicated server at racjshack only for my personal site.
    (after some disasters)

    well, even there are only two site actually running, server always went down once or twice a week...

    Is it normal to go down once or twice a week????

    i consume less than 100Gigs bandwidth every month.

    if it is normal at rackshack, i even can not host "personal" sites there....

  2. #2
    Join Date
    Jul 2002
    Posts
    52
    rackshack just replied to me

    "Dear Customer,
    This is not an indication of hardware problems. yoursite.com loads fine. If there is a problem you would like us to address, please describe it in more detail.

    Thank you for choosing Rackshack!!! "


    i got errors when restarting httpd

    "service httpd restart
    Shutting down http: /etc/init.d/httpd: kill: (5570) - No such pid
    /etc/init.d/httpd: kill: (5569) - No such pid
    /etc/init.d/httpd: kill: (5568) - No such pid
    /etc/init.d/httpd: kill: (5567) - No such pid
    /etc/init.d/httpd: kill: (5566) - No such pid
    /etc/init.d/httpd: kill: (5565) - No such pid
    /etc/init.d/httpd: kill: (5564) - No such pid
    /etc/init.d/httpd: kill: (5563) - No such pid
    /etc/init.d/httpd: kill: (5562) - No such pid
    /etc/init.d/httpd: kill: (5561) - No such pid
    [FAILED]
    "

    well, ......wel....

  3. #3
    Join Date
    Apr 2002
    Location
    USA
    Posts
    5,779
    Well howard RackShack has UN-managed servers, they take care of hardware problems only. If there is a Apache httpd error that is a software issue. They do not support software it is up to you and you alone.

  4. #4
    Join Date
    Jul 2002
    Posts
    52
    sure, I know the unmanages things for sure

    so, you are saying the error messages show software problems?

  5. #5
    Join Date
    Apr 2002
    Location
    USA
    Posts
    5,779
    SSH in an run httpd configtest and post the result.

  6. #6
    Join Date
    Feb 2002
    Location
    UK
    Posts
    3,100
    Hire someone to fix it

  7. #7
    Join Date
    May 2001
    Posts
    60
    rackshack sucks
    i have a server with them (through saburovo.com) and the ****ing server goes down every day.
    right now it's been down for more than 3 hours.

  8. #8
    Join Date
    Jul 2002
    Posts
    52
    wow,
    after restore, i only install bastille firewall followed by how-to from http://www.unofficial-support.com/
    this how-to is believed great and useful

    is it bacause of ensim??otherwise...


    i should try not to install anything but just ensim and to see whether server down again....thern maybe someone will say "software problems "again....
    wow, we need to hire someone to fix "ensim" now


  9. #9
    Join Date
    Nov 2001
    Location
    Canada
    Posts
    1,963
    i have many rackshack servers, and i have never had the type of problems howard describes.

    it seems as though everytime i see a problem like "my server has been down for a week at rackshack"

    they turn out to be newbies who don't really understand anything about linux

    just what i think

  10. #10
    Join Date
    Nov 2001
    Location
    Canada
    Posts
    1,963
    Originally posted by ABW
    rackshack sucks
    i have a server with them (through saburovo.com) and the ****ing server goes down every day.
    right now it's been down for more than 3 hours.
    Define "goes down"

    Your site doesnt load, so the server is down now ? or what ?

    Please clarify.

  11. #11
    Join Date
    May 2001
    Posts
    60
    Originally posted by clocker1996


    Define "goes down"

    Your site doesnt load, so the server is down now ? or what ?

    Please clarify.
    The server stops responding.
    No SSH, no FTP, nothing. I always have to request a reboot.

    (And I'm not a newbie, this is not the first server I manage)

  12. #12
    Join Date
    Mar 2002
    Location
    Westbury, LI NY
    Posts
    1,705
    Why is it going down? Have you looked into it? Can you recreate the issue?

  13. #13
    Join Date
    Dec 2001
    Location
    N.Ireland
    Posts
    80
    Unless you have experiance with editing the server or installing stuff just don't touch your rackshack server and take it as-is. In other words if you don't touch it it won't break... IMHO

    I have a server that did 120 days without a minute down the servers work well for 95% of people... Mind you the first couple of weeks is hecktic as the server is usally setup wrong.

  14. #14
    check your server for oversized logfiles.... that's one of the first things I learned when I got my RS server. when they get over 2GB (which can happen in no time with a large site, which from your bandwidth usage it seems yours is) the server quickly bogs down very badly. My box has plesk so my paths probably are different a bit than your Ensim ones.... but check the size of the logs in (again, these are my locations):
    /usr/local/psa/home/vhosts/yoursite.com/httpdocs/logs
    /var/log
    /usr/local/psa/apache/logs
    I've also had instances where dns_cache.db has got too large for the space limitation of a particular site (could not figure out why).... Plesk uses Webalizer for stats, and that is located in the httpdocs/webstat folders for vhosts in Plesk - I think Ensim uses Analog for stats and I'm not sure if that can have a similar problem - worth checking into though.

    Anyhow, check all those places for oversized files. If you find huge files, consider clearing them, and finding a way to ensure they never reach that huge size again (log rotation, earlier deletion, etc). There's a few ways to clear them.... often I find just typing:
    > logname
    does the trick. Sometimes though you need to:
    touch logname
    And once you've done that, you should check to make sure your logging services are all still working... I've found that after a log hits 2+ GB often logging for the whole server can be switched off. In that case, restart the "system logging daemon":
    killall -HUP syslogd
    When you have a log exceed 2GB, another problem happens that makes matters worse.... your /usr/local/psa/apache/logs/error_log begins growing rapidly as well with entries concerning the other oversized log. So always check that file too.

    Anyhow - I'm no expert.... just trying to relay what I've learned in the last 6 months or so since I had to cancel my managed server with Rackspace and move to Rackshack so I could afford to stay in the game

    Oh and.... I would advise you NOT to take that advice in the above post by Paul (no offense).... in that, you really do need to "do stuff" to your server, or it definately "will" break - when RS gives it to you, it is usually hugely insecure, with somewhat outdated software versions, telnet instead of SSH, no firewall rules, etc. You need to address all that immediately or risk being hacked in no time. Besides that, I've found Plesk/Ensim can be a bit stupid at times, and require you to get into SSH and fix/restart things.

    Anyhow, I dunno if the logfiles thing is the problem in your case... maybe maybe not. Hopefully it will help someone though hehe

    Peace.
    -- David

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