Page 1 of 2 12 LastLast
Results 1 to 40 of 63
  1. #1

    Thumbs down Hostpacket Incompetence

    Hi Guys

    As you all probably know, Hostpacket.net has experienced "issues" in the last two - three days.

    Earlier today I posted a thread on Hostpacket's forums re why I have left hostpacket and how people should judge a webhost (either potential or existing) - This post was deleted from their forums. (once again nicely sums up their attitude to customers)

    I guess I’d like to make a few comments on here (where they cant sensor it)

    1 - Initially hostpacket.net were very good - the first 1.5 months were excellent, with great uptime and fantastic server speeds.
    2 - I initially experienced issues in early August 2002 - Up until the DNS (and then the server being completely removed) I experienced approx 14 hours of downtime (well over the 99.9% "Guarantee" - The most recent downtime would add well over another 20 hours to that.
    3 - Kevin has lied on numerous times regarding previous downtime and the reasons for it.
    4 - Kevin has attempted to moderate or in some way limit people's ability to raise GENUINE concerns over Hostpacket's ability to deliver what's been promised and has proven unable to run a stable host.

    These guys are unprofessional, uncooperative, uncaring and inattentive.

    This one's best avoided.

    Matt
      0 Not allowed!

  2. #2
    Join Date
    Jan 2002
    Location
    Toronto, Ontario, Canada
    Posts
    770
    This is going to sound like a bit of second-guessing, especially from someone who isn't a Hostpacket customer but the following comes from a whois lookup on the domain Hostpacket.net.

    Registrant:
    HostPacket LLC
    106 Continental Blvd
    Toronto, ON M5B 2P4
    CA
    +1 (650) 745-2496
    Fax:+1 (650) 745-2496


    Domain Name: HOSTPACKET.NET

    Administrative Contact:
    Fong, Kevin [email protected]
    106 Continental Blvd
    Toronto, ON M5B 2P4
    CA
    +1 (650) 745-2496
    Fax:+1 (650) 745-2496

    Technical Contact:
    Fong, Kevin [email protected]
    106 Continental Blvd
    Toronto, ON M5B 2P4
    CA
    +1 (650) 745-2496
    Fax:+1 (650) 745-2496

    For those not from the Toronto area, the Toronto area codes are 416 and the newer ones for the west end of the city, 289 and 647. Neighbouring area codes can be either 905 or 619. 650 is not a Toronto area code.

    The postal code provided, while it is a legitimate postal code, is for the downtown Toronto area (an area full of some rather interesting homeless people, might I add), and Continental Blvd. isn't a street on it. (There's a small side street called Continental Place toward the east end of the city but nothing called Continental Blvd.)

    Again, I provide this merely to collaborate Matt's opinion that this gentleman is quite capable of providing false information to customers (he did it in his WHOIS) and should be avoided.
    Is Canada the best? Noo Doot Aboot It!
    "And on the eighth...day...God...created...Mankind. WHY WAS HE HAVING SUCH A BAD DAY?" -- Mick Foley
      0 Not allowed!

  3. #3
    650 is an area code for San fransisco and surrounding areas, for those who don't know...
    Cube X Hosting
    www.CXHosting.com
    AIM: CubeXH, Yahoo: CubeXH
    ICQ: 141385855
      0 Not allowed!

  4. #4
    Join Date
    Aug 2002
    Location
    Chandler, Arizona
    Posts
    2,564
    rofl so his phone is in SF yet he lives in Toronto? hows that work...this sounds alot like CW
    -Robert Norton
    www.SophMedia.com
      0 Not allowed!

  5. #5
    SF is 415... 650 is south a bit... but anyway that is sort of odd. Though, with all of the tech companies located around the 650 area code, it wouldn't surprise me if HostPacket just used a call center or fax service etc that was located in the 650 area code
    Jeremy » [email protected]
    Front Drive » Advanced multi-domain hosting solutions
    http://www.frontdrive.com/
      0 Not allowed!

  6. #6
    Join Date
    Aug 2002
    Location
    Monterey, CA
    Posts
    143
    What suprises me the most is the fact that HP hasn't contacted any of their clients about what is going on? Or posted on this thread since a majority of their customers seem to be on WHT.

    Any HP clients did you recieve any contact from a representative of HP? Or is everyone still kept in the dark as all these threads are saying?

    If so my sympathy is with you and good luck in getting everything straightened out.
    Sam C
    Blue Dog Hosting
    http://www.bluedoghosting.com
    "Your new best friend!"
      0 Not allowed!

  7. #7

    650

    For more details that 650 phone number, is a cellphone in the San Mateo county. (SF bay area)
      0 Not allowed!

  8. #8
    They contacted me early this morning through email. It was a reply to a email I sent them so I don't know if they would have contacted me otherwise. However, I was contacted.

    As far as the contact info, that doesn't really mean to much to me. A lot of people put false info in there, including myself. I think the whole WHOIS is ridiculous. Why should people be able to find out where you live, and your phone #? The only thing I got from it was spam and a million and one advertisements and offers sent to my house (until I changed the info).
      0 Not allowed!

  9. #9
    Join Date
    Feb 2002
    Location
    Los Angeles, CA
    Posts
    196
    Originally posted by Big-Mike
    They contacted me early this morning through email. It was a reply to a email I sent them so I don't know if they would have contacted me otherwise. However, I was contacted.

    As far as the contact info, that doesn't really mean to much to me. A lot of people put false info in there, including myself. I think the whole WHOIS is ridiculous. Why should people be able to find out where you live, and your phone #? The only thing I got from it was spam and a million and one advertisements and offers sent to my house (until I changed the info).
    Mike,

    I think you may wanna know who you are doing business with, and who are you giving your credit card #. Will you feel comfortable giving CC# to anyone on street ? Will you mike ? Just my opinion.
      0 Not allowed!

  10. #10

    650 phone number

    The 650 phone number it's not just in the WHOIS. It's also listed as the number for customer support here: http://www.hostpacket.net/contactus.php
      0 Not allowed!

  11. #11


    This is my favourite when I look up - About US - The Team :

    The Chief Execution Officer and founder of HostPacket.net

    Kevin Fong





    heh , EXECUTION <<-- bring on the chickens .
      0 Not allowed!

  12. #12
    Join Date
    Aug 2002
    Location
    Monterey, CA
    Posts
    143
    Maybe his Babel Fish died

    Originally posted by fantasmic0


    This is my favourite when I look up - About US - The Team :

    The Chief Execution Officer and founder of HostPacket.net

    Kevin Fong





    heh , EXECUTION <<-- bring on the chickens .
    Sam C
    Blue Dog Hosting
    http://www.bluedoghosting.com
    "Your new best friend!"
      0 Not allowed!

  13. #13
    Join Date
    Feb 2002
    Location
    Los Angeles, CA
    Posts
    196
    Since when did Rackshack started doing co-location

    From their website

    "Server Co-Location

    Our servers are co-located in a state-of-the-art carrier-class data center in Houston, Texas. "
      0 Not allowed!

  14. #14
    Join Date
    Jul 2001
    Location
    Troy, Missouri USA
    Posts
    1,299
    I personally used HostPacket as a host from June 10, 2002 until July 3, 2002. Kevin seemed like a nice person and I helped him with a few problems he had. Installing Mod_Gzip, some DNS problems (help him edit Zone Files), and IMAP setup on cPanel, thing like these.

    Kevin was always trying to fulfill every request that a client made; setting up IMAP was on of them. While it is admiring that a host would want to carry out every request by a client, it may not always be wise. Since IMAP is not supported by cPanel I advised him not to try, if someone needs IMAP that bad they will have to go somewhere else. I explained that a cPanel server is configured a certain way for a reason and it not a good idea to just go adding unsupported software unless you really know what you are doing.

    Well Kevin installed IMAP on the server and all POP3 mail stopped working, he wanted help. I again explained that he should not try to please one potential client or client at the detriment to his other clients. I do believe that it was Kevin’s feelings that he must satisfy everyone that may have been his downfall. I can just picture Kevin telling some not to SPAM again.

    Hostpacket: - Please do not send unsolicited email.
    Client: - OK we won’t.

    I feel sorry for anyone that lost data, it happened to me a few years ago. It is a hard lesson for sure, but Backup your data every time you make a change. Keep your site on you HD at home and make any changes on it too.

    I left Hostpacket because of a billing problem that even today I am not too sure of.
      0 Not allowed!

  15. #15
    Originally posted by eHostPros


    Mike,

    I think you may wanna know who you are doing business with, and who are you giving your credit card #. Will you feel comfortable giving CC# to anyone on street ? Will you mike ? Just my opinion.
    Giving your CC# to someone on the street and online is two totally different situations but either way people have been ripped off in both cases.
      0 Not allowed!

  16. #16
    Join Date
    Jan 2002
    Location
    Toronto, Ontario, Canada
    Posts
    770
    Originally posted by Big-Mike
    They contacted me early this morning through email. It was a reply to a email I sent them so I don't know if they would have contacted me otherwise. However, I was contacted.

    As far as the contact info, that doesn't really mean to much to me. A lot of people put false info in there, including myself. I think the whole WHOIS is ridiculous. Why should people be able to find out where you live, and your phone #? The only thing I got from it was spam and a million and one advertisements and offers sent to my house (until I changed the info).
    I do agree with this to a certain extent: publishing a home address and telephone number would likely be where I draw the line. However, publishing a business address isn't all that bad since it doesn't tie anyone personally to the company. Yes it leads to spam possibly, but what doesn't nowadays?

    Having said that, if one does decide to publish false WHOIS and contact information, one should not include a phone number with an area code whose area drastically differs from that of the address. At least if the registrant put in a 416 area code, that would make the info believable.

    The following is an excerpt from directNIC's terms of service:

    4. Registration Data. As part of the registration process, you are required to provide us with certain information and to update this information to keep it current, complete and accurate. This information includes:

    Your full name, postal address, e-mail address, voice telephone number, and fax number if available;
    The name of an authorized person for contact purposes in the case of a registrant that is an organization, association, or corporation;

    As of this moment, the information is not accurate, which means right now Hostpacket is violating directNIC's TOS.

    And an extension of an earlier post (taken from the "Data Center page"):

    Our network are connected with redundant DS-3 lines, the network graph is shown below

    All your network are belong to hostpacket. Set up them the server. You have no chance to survive make your downtime.
    Is Canada the best? Noo Doot Aboot It!
    "And on the eighth...day...God...created...Mankind. WHY WAS HE HAVING SUCH A BAD DAY?" -- Mick Foley
      0 Not allowed!

  17. #17
    Originally posted by TheGAME1264

    As of this moment, the information is not accurate
    Not to play Devil's Advocate or anything, but do you have any proof to back up that statement?
    Jeremy » [email protected]
    Front Drive » Advanced multi-domain hosting solutions
    http://www.frontdrive.com/
      0 Not allowed!

  18. #18
    Join Date
    Apr 2002
    Location
    USA
    Posts
    5,779
    Originally posted by TheGAME1264


    All your network are belong to hostpacket. Set up them the server. You have no chance to survive make your downtime.
      0 Not allowed!

  19. #19
    Join Date
    Jul 2002
    Location
    East Coast, USA
    Posts
    67
    Originally posted by eyow
    Maybe his Babel Fish died
    That is one of the most ignorant replies posted here at WHT.
    Feeling a little bit superior are we eyow?

    To Kevin Fong, don't let the 'Fat Bastards' of the world get you down.
    ShagHost
    Yeah baby, we do hosting!
    http://www.shaghost.com
    24 hour support except on Saturday evenings when we party hardy
      0 Not allowed!

  20. #20
    Originally posted by ShagHost

    That is one of the most ignorant replies posted here at WHT.
    Feeling a little bit superior are we eyow?

    To Kevin Fong, don't let the 'Fat Bastards' of the world get you down.
    What's wrong with that?

    Isn't a bable fish from the book Hitch Hikers Guide To The Galaxy?
    Cory Cone
    www.XstreamHost.com
      0 Not allowed!

  21. #21
    Originally posted by ShagHost

    That is one of the most ignorant replies posted here at WHT.
    Feeling a little bit superior are we eyow?

    To Kevin Fong, don't let the 'Fat Bastards' of the world get you down.
    So you complain his thread was ignorant, and then post "To Kevin Fong, don't let the 'Fat Bastards' of the world get you down."

    What is that supose to mean ?
    Carlos Rego
    OnApp CVO

    The Cloud Engine
      0 Not allowed!

  22. #22
    Join Date
    Aug 2002
    Posts
    54
    I would like to give Hostpacket the benefit of the doubt, and until I read this thread and did
    a little home work I can no longer be patient with Hostpacket and Kevin Fong.

    It is very serious to be giving credit card numbers to a company that has lied about everything!
    Kevin Fong claims to live in Canada. When I signed with his service I had did a trace and
    found his servers located in Texas at Rackshack. I asked Kevin where he was located, he
    said Canada. With the evidence listed in the earlier posts in this thread, I also submit the following:

    Kevin Fong is in Hong Kong!
    do a search on this forum for dk2002 that is kevin’s aka for this forum
    look at post, kevin’s Hong Kong email address:
    “click for Kevin’s email addr” “netvigator.com” is located in Hong Kong.

    In addition check out the time on Hostpacket’s forum. You will notice the time is not US time nor
    is it Canadian time. The time difference is
    7 hours advance. Either somewhere in Russia or Fiji. Actually I think it’s a mistake they overlooked.
    Someone posted a question about the time in Hostpackets forum and that post was gone
    within an hour.

    Personally I am calling my credit card company tomorrow and requesting a new credit card
    number. I don’t like the idea that my credit card number is floating around Asia with
    someone who has lied about his address and phone numbers. I have tried to call the phone
    numbers and only get a recording. Is anyone surprised.

    Kevin if I’m wrong about you being located in Asia and not Canada. Start up your chat support
    and I will join you in chat and provide me with your Canadian telephone number and I will
    give you a call. I would be very happy to post a retraction, say I was wrong.

    The potential for credit card fraud is real.
      0 Not allowed!

  23. #23
    Join Date
    Aug 2002
    Location
    Monterey, CA
    Posts
    143
    Originally posted by ShagHost

    That is one of the most ignorant replies posted here at WHT.
    Feeling a little bit superior are we eyow?

    To Kevin Fong, don't let the 'Fat Bastards' of the world get you down.
    I am lost as well How is it ignorant someone pointed out an error and the Babel Fish is a reference to Hitchiker's Guide to the Galaxy which is used to help one translate different languages. No feeling of superiority don't know where "superiority" came into play but different people think different things.

    I do not see the ignorance in the post, and frankly neither do some of the other people.
    Sam C
    Blue Dog Hosting
    http://www.bluedoghosting.com
    "Your new best friend!"
      0 Not allowed!

  24. #24
    Join Date
    Jul 2002
    Posts
    3,729
    All your network are belong to hostpacket. Set up them the server. You have no chance to survive make your downtime.
    Thanks for that...that's the funniest thing I've seen all day!
      0 Not allowed!

  25. #25
    Originally posted by yocalif


    Personally I am calling my credit card company tomorrow and requesting a new credit card
    number. I don’t like the idea that my credit card number is floating around Asia with
    someone who has lied about his address and phone numbers. I have tried to call the phone
    numbers and only get a recording. Is anyone surprised.


    The potential for credit card fraud is real.
    CC fraud in some countries inc. those in Asia is very real in even normal transactions - let alone this where you can't see where or to whom you've given the details .... We all run this risk from time to time .
      0 Not allowed!

  26. #26
    Join Date
    Aug 2002
    Location
    Kelowna B.C.
    Posts
    1,687
    Originally posted by tribby


    Not to play Devil's Advocate or anything, but do you have any proof to back up that statement?
    Yes the area code 650 is located in Palo Alto California. Not Toronto. Although he may have a contact in California, who knows? Anyone tried calling???
    Hosting.Express | Affordable Web and Email Hosting
    Shared | Reseller | 24/7 Support | NSA Free
    SPECIAL OFFER - domain name, email and cPanel web hosting = $3.73 per month | Contact Us: 1-800-861-1888
      0 Not allowed!

  27. #27
    Join Date
    Jul 2002
    Posts
    3,729
    Originally posted by fantasmic0


    CC fraud in some countries inc. those in Asia is very real in even normal transactions - let alone this where you can't see where or to whom you've given the details .... We all run this risk from time to time .
    Most likely they are using a 3rd party to process credit cards and nobody's credit card number is 'floating around' anywhere.
      0 Not allowed!

  28. #28
    Join Date
    Jul 2001
    Location
    Troy, Missouri USA
    Posts
    1,299
    My CC statement lists it as:
    HOSTPACKET RANCHO CUCAMO CA
      0 Not allowed!

  29. #29
    Originally posted by lightnin


    Most likely they are using a 3rd party to process credit cards and nobody's credit card number is 'floating around' anywhere.
    https://www.hostpacket.net/signup/signup.php

    I don't know a lot about these things ... but I can't see a 3rd party company there ... perhaps further down the ORDER chain ?!?!?!
      0 Not allowed!

  30. #30
    Join Date
    Aug 2002
    Posts
    54
    It doesn't matter where they billed your credit card from.
    It doesn't matter which credit card processing company they used.
    They would of course use a US or Canadian company.

    The point is would you give your credit card number to a stranger on the street?
    Why do you think PayPal is growing so fast…..

    Hell NO! But that is exactly what we did. Companies are set up all the time, if
    the company is making money fine. But if the company begins to lose money,
    they cut their loses, close shop and sell the credit card #s to crooks.
    If they were in the US or Canada we can go to the authorities and have them
    tracked down and brought to justice. But if they are in Asia we have no way
    of seeking justice or putting a stop to it.

    I will agree that this may not be the intent of Kevin. But who the hell knows
    the dude has lied about everything. The front end of their business looks
    great, but back in the kitchen it’s crawling with bugs.

    Hostpacket’s comparison sheet, show’s 3 times that daily backups are made.
    Where the hell is the backup, why is my service down for 48 plus hours and
    still no word on when it will be restored. On Hostpacket’s forum now they
    say the only thing backed up is system files. That is ok if you told ,
    clients are responsible for client files backups, in case of harddrive
    failure. But that isn’t what is implied with the claim of daily backups.
    Who the hell cares about Hostpacket’s system files, it is expected that HP
    backup it’s files. The real concern is a clients files. Many sites have
    months of work, customer info, hugh databases. They may have skipped
    several days of a backup, thinking hey I can rely on HP’s backup. Read
    HP’s forum that is exactly what happened.

    You can’t tell anything about a company when everything is going right.
    It’s when things start coming apart and crisis occur that you find out the
    real character of people you do business with. The character shown so far,
    Lies, excuses, won’t communicate, false addresses, phones that won’t
    answer, no email response, no chat support, no info in the forums. These
    are all things we paid for, they are not for fan clubs, but for problems.
    The problem is there but where the hell is Kevin…..? All these tools
    mean nothing if he doesn’t use them. They are a sales company, not a
    hosting company. A hosting company would have us back online in a
    couple of hours. How long was AOL down that time when everything
    had to be changed, with 2 million users. 3 days. No Hostpacket looked
    good going in but now the gig is up, they are a unprofessional, unethical,
    and may be even worse. Only time will tell..
      0 Not allowed!

  31. #31
    Join Date
    Feb 2002
    Location
    Los Angeles, CA
    Posts
    196
    Originally posted by sitekeeper
    My CC statement lists it as:
    HOSTPACKET RANCHO CUCAMO CA
    Rancho Cucamo, CA 91730 is near LA , just outside LA near San Bernardino, CA
      0 Not allowed!

  32. #32
    Join Date
    Jun 2000
    Location
    Southern California
    Posts
    12,121
    Yep, short for Rancho Cucamonga (I have friends who live there). I've always wanted to live in a place called Cucamonga, just has a nutty sound to it

    Regarding where Kevin lives (if that's an issue of any sort), nothing indicates Canada, though the company may be registered in Canada.
    HostHideout.com - Where professionals discuss web hosting.

    • Chicken
      0 Not allowed!

  33. #33
    matt is the most picky customer to avoid

    Thanks to you first mentioned the downtime, then all the downtime problems come and cause by you, frequency DOS attack at mid-night, made the server hangs out, then you mention the downtime again and again and again

    and can't you see those bad guys post their annoying ads in our forum, you keep posting the negative comments then those bad guys come to post more, don't you know they're from outside and nasty?

    you don't understand the real problem is so unprofessional, all problems happened in last 2 weeks together, if you think it's normal and our problem then I've nothing to say
      0 Not allowed!

  34. #34
    I migrated to Canada at November, my merchant account provider in CA, they're huge but service is bad

    And they provide a US phone number service, that's good, so I can keep away those annoying calls
    Last edited by dk2002; 09-01-2002 at 04:30 AM.
      0 Not allowed!

  35. #35
    Join Date
    Apr 2001
    Location
    Paradise
    Posts
    11,868
    Sorry for the off topic , but I worked on a night club called "Rancho Cucamonga", pretty nice place BTW .
    Shared Web Hosting - Reseller Hosting - Semi-Dedicated Servers - SolusVM/XEN VPS
    LiteSpeed Powered - R1Soft Continuous Data Protection - 24/7 Chat/Email/Helpdesk Support
    Cpanel/WHM - Softaculous - R1soft Backup - Litespeed - Cloudlinux -Site Builder- SSH support - Account Migration
    DowntownHost LLC - In Business since 2001- West/Center/East USA - Netherlands - Singapore
      0 Not allowed!

  36. #36
    Join Date
    Feb 2002
    Location
    Los Angeles, CA
    Posts
    196
    Kevin where is your bussines physically based in Canada, LA or HongKong ?
      0 Not allowed!

  37. #37
    based in Canada, man
      0 Not allowed!

  38. #38
      0 Not allowed!

  39. #39
    Join Date
    Aug 2002
    Location
    CA
    Posts
    62
    Man, I'm glad I didn't go with Hostpacket for my hosting choice. I ended up going with another host because:

    1. Hostpacket is a new company that hasn't proven itself (they've only been around for several months, right?)

    2. They're too new to be able to honestly boast the 99.9% uptime guarantee.

    3. For what you get, they're MUCH cheaper than the cheapest competitors that have gotten good reviews on this board. Like half the price. Something is being sacrificed, and it isn't immediately apparent what that is.

    4. The previous downtime earlier this month that people posted about sounded like it already broke the 99.9% guarantee.

    5. The web hosting plans page has been "down for re-arrangement" since I first visited the site. A couple of the "quick links" on the main page are bad links. What does it say about a hosting company who can't maintain their own site?

    6. The Why Hostpacket? page says basically nothing. It's the kind of creative-writing salesman BS you see in spam.


    It might well be a good host, and perhaps the problems people post about with them will never happen again. But I think the above reasons are worth taking into consideration. And this is from someone who is just getting a webhost for the first time... I'd be afraid of what things someone with a lot of experience could also point out.

    Do people get their money back since the uptime guarantee hasn't come through?
      0 Not allowed!

  40. #40
    Join Date
    Feb 2002
    Location
    Los Angeles, CA
    Posts
    196
    Originally posted by Chicken
    Yep, short for Rancho Cucamonga (I have friends who live there). I've always wanted to live in a place called Cucamonga, just has a nutty sound to it

    Regarding where Kevin lives (if that's an issue of any sort), nothing indicates Canada, though the company may be registered in Canada.
    Originally posted by dk2002
    based in Canada, man
    Something doesn't match
      0 Not allowed!

Page 1 of 2 12 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •