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  1. #1

    valcato down for second time in two days...

    unless im mistaken, valcato is down again less than 24 hours since their last outtage.

    sigh, i really wanna believe that the folks at valcato are good people (esp. after they announced free account upgrades), but this is an awful lot of downtime...

    anyone know what's up with them?

    cant get in touch with anyone at the support desk at valcatosupport.com

    eek, hope this is minor...

  2. #2
    Join Date
    Jul 2002
    Posts
    53
    We are working with BurstNET to fix this problem. It has to do with the new router that they put int.

  3. #3
    Hello,

    I understand this is annoying now, and it is annoying us too.

    We are trying to get back up as soon as possible.

    Were are deeply sorry for this down time, and hope you can bare with us just a little bit longer.

    Thank you

    Liam Gladdy
    Valcato Support

  4. #4
    Join Date
    Aug 2002
    Posts
    636
    Liam, thank you for clearing this up.

    Such is life, right? Let us know how things are coming along.
    Geek 3 Computer Repair

  5. #5
    I wouldnt expect this problem to go on much longer. Certainly id expect it to be within the hour.

    Again, i thank you all for bareing with us.

    Thanks again

    Liam Gladdy
    Valcato Support

  6. #6
    And were live

    Thank you for your patience.

    Liam Gladdy
    Valcato Support

  7. #7
    Join Date
    Apr 2000
    Location
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  8. #8
    Join Date
    Nov 2000
    Location
    Tasmania, Australia.
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    Why do I get the feeling this is going to turn nasty...

    Gary

  9. #9
    Join Date
    Jun 2000
    Location
    Alabama of course
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    1,576
    Because it will.. always does when a provider blames its problem on something else and that something else speaks back
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  10. #10
    Join Date
    Jun 2002
    Location
    PA, USA
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    Originally posted by BurstNET
    Valcato's problem has nothing to do with our router/network.

    Sean R
    BurstNET
    If this is right, then Valcato just made a fool of themselves ....
    If this is not right, then the reverse
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  11. #11
    Join Date
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    hahahha..... Sean R - rofl....
    dotGig
    <:<: [Fruit eating linux administrator]

  12. #12
    Join Date
    Apr 2000
    Location
    Nevada, US
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    << always does when a provider blames its problem on something else and that something else speaks back >>

    Hey, if it was our fault...then by all means blame us...
    BUT
    do not think we will sit back and let clients blame us for something untrue.

    I know the reason Valcato's service was down...and it was NOT a technical issue on our end.

    That's about all I can say...
    Anything else and you need to ask them...

    Sean R.
    BurstNET

  13. #13
    Im taking a ring side seat but bringing an umbrella just to cover me from the blood during this interesting match up!



    I hope you guys figure out your problems before having a blue on a public forum.

    Kind regards
    Phillip
    www.SURRENDERONLINE.com.au
    Perfect Solutions Every Time! Sydney Based :: Dedicated Servers :: Colocation :: Superior Support::Reseller Solutions

  14. #14
    Join Date
    May 2002
    Location
    Modesto, CA
    Posts
    3,414
    Hrmm

    GIC, can you be more specific?
    dotGig
    <:<: [Fruit eating linux administrator]

  15. #15
    Join Date
    Jul 2002
    Posts
    53
    Originally posted by Samuel
    Hrmm

    GIC, can you be more specific?
    I would if I could, but that is what I was told. Sorry guys. I will check with Jerome though.

  16. #16
    liam said in the valcato forums that it was something about the dns configuration with the new router after a storm blew out the old one... whether thats true or not i guess i dont really know..or if there really was a storm to begin with??

    although this is all kinda weird cuz the downtime happened two days ago... lil late there aint ya pal? heh

  17. #17
    Join Date
    May 2002
    Location
    Modesto, CA
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    3,414
    Maybe if you actually used your own support tools... Vendor
    http://www.valcatosupport.com/status/notices.php
    dotGig
    <:<: [Fruit eating linux administrator]

  18. #18
    Join Date
    Sep 2002
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    perl -le '$_=`man perlfaq1`;print/"(j.*)"/'
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    Only with AT&T can you get away with blaming everything on them.
    Richard Ward
    1 NET LANE, LLC.
    http://www.1NL.net
    The low cost data center.

  19. #19
    Join Date
    Nov 2001
    Posts
    5,383
    Originally posted by Richard Ward
    Only with AT&T can you get away with blaming everything on them.
    Well they are still claiming it was a storm

    Bottom of page 2 should give you an interesting insight

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  20. #20
    Join Date
    Mar 2001
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    Storm? Fire in the datacenter? what next?

    Alliens have taken over Burstnet?

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