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08-30-2002, 05:42 PM #1Disabled
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- Apr 2002
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Headsurfer can't you teach your abuse department some acknowledge?
Thanks to your new TOS/AUP, every client violate the second time of spamming activity will get their account cancelled!
I checked and our ip was never listed in all spam blockers, spam blockers has the most accurate information about spamming, how can your abuse department cancel a server because of a complain letter without actually get listed in spam blockers??
Can someone copy a spam email or write a spam email themselves and change the IP of sending server, send to abuse department then they cancel the server because of that email??
and thanks for your staffs in data center, to have my server immediately formatted for resold after cancellation! I found the old harddisk got formatted after adding to new server!
You killed my business man! you don't understand I prepared Hostpacket for almost a year, get rip of advertising market and start hosting business, now you evilly kill it because of two lettersLast edited by dk2002; 08-30-2002 at 06:01 PM.
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08-30-2002, 05:45 PM #2Web Hosting Master
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- Dec 2000
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- Indianapolis, IN
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Man that is not good.. That should how you a copy at least..
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08-30-2002, 05:48 PM #3Web Hosting Master
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- Jan 2002
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Sorry to hear that
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08-30-2002, 05:49 PM #4Newbie
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- Aug 2002
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Kevin,
how about answering emails from your customers instead of posting on WHT?
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08-30-2002, 05:54 PM #5Been around for too long...
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- Aug 2002
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- DC
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Wow, that sucks. I've been hearing many good, but also some horror stories about RackShack lately. I've just made up my mind not to use RackShack (sorry Robert), but it doesn't seem like your company really cares anymore.
- Matt
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08-30-2002, 05:55 PM #6Junior Guru
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- Jul 2002
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- Canada
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Wow
Sorry to hear...Signature.
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08-30-2002, 05:56 PM #7WHT Addict
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- Aug 2002
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- Monterey, CA
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Re: Headsurfer can't you tech your abuse department some acknowledge?
Originally posted by dk2002
You killed my business man! you don't understand I prepared Hostpacket for almost a year, get rip of advertising market and start hosting business, now you evilly kill it because of two letters
If you have a successful business you must have a strong contingency plan. Either a redudant server, offsite differential backup, etc... It looks as if you did not have that, but if you are going to do business it is something you may want to think about so you don't get hit with what you did now.
btw what does "get rip of advertising market" mean? You got a lot of advertising? But I hope you guys can resolve this, or you move on it looks as if you have many loyal customers who just wanted an "explanation" but did not even get that.Sam C
Blue Dog Hosting
http://www.bluedoghosting.com
"Your new best friend!"
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08-30-2002, 05:57 PM #8Dennis Johnson
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- Jun 2001
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- Kalamazoo
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I'd like to hear what RackShack has to say about it before I draw any opinion.
There is no best host. There is only the host that's best for you.
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08-30-2002, 06:03 PM #9Web Hosting Master
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- May 2001
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- Dayton, Ohio
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Yeah, I saw the word letter being used in the other thread...
So if the two spam complaints were actual letters and not emails, then I'd investigate the server....
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08-30-2002, 06:10 PM #10WHT Addict
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- Aug 2002
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- Monterey, CA
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Originally posted by The Prohacker
Yeah, I saw the word letter being used in the other thread...
So if the two spam complaints were actual letters and not emails, then I'd investigate the server....Sam C
Blue Dog Hosting
http://www.bluedoghosting.com
"Your new best friend!"
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08-30-2002, 06:18 PM #11Newbie
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- Aug 2002
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- 22
Kevin,
I would refund customers that want to leave and give one month of free hosting to those that want to stay.
And please, answer your emails or it looks like you have disappeared and people will start legal action!
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08-30-2002, 06:21 PM #12Newbie
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- Aug 2002
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- 23
whens it going to be fixed?
i cant do anything at the moment
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08-30-2002, 06:23 PM #13Junior Guru Wannabe
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- Dec 2001
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- N.Ireland
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- 80
Thing with rackshack is they count spam as when someone sends an email not via your server nothing to do with your server but it has an address of a site on your server somewhere on it.
I had 2 case's of it with 9cy.com free hosting before it was moved. They realy don't know how to deal with it. Most isp's I have seen will be happy as long as your prompt in removing the site.... .
Still I can see there side of this they don't want any uplinks cut because of spam. I think there methods are a little over kill but I guess thats why there cheap.
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08-30-2002, 06:37 PM #14WHT Addict
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- Aug 2002
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- Monterey, CA
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- 143
Yes RS does give new meaning to *ZERO TOLERANCE* or is it the right meaning LOL
Sam C
Blue Dog Hosting
http://www.bluedoghosting.com
"Your new best friend!"
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08-30-2002, 06:40 PM #15Disabled
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- May 2001
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- 1,513
I am also sorry to hear about this for you. I don't think even Burst would've done what Rackshack did to you. It doesn't sound right or fair to me.
It's easy for others to blame you and say you should've had backups, but most resellers cannot afford a second back-up account, and don't have the space on their computers to download all of their reseller accts.
What's really bad is that you can't even get you and your customer's files to move them to another host. They should've at least given you an opportunity to download your files before formatting the hard disk. Most hosts even give crackers that opportunity, and you don't sound like one of them.Last edited by chrisb; 08-30-2002 at 06:53 PM.
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08-30-2002, 06:47 PM #16Newbie
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- Jun 2002
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- Lubbock, TX
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- 27
For what it's worth...
I am a current hostpacket customer.
Apparantlly I'm not on the server/servers
affected since I can get to my site without a problem. I haven't need tech
support as of yet, but have noticed that the help desk program is sure taking a long time to get on line. I'm sure you've been busy elsewhere. But as an ex-cyberwinger, lack of reliable and truthful info about what is going on is sure making me wonder if I've strayed into yet another poor host. Problems I can understand, but have no choice but think the worst when no info is passed on. Otherwise I've been quite happy with hostpacket.
Hang in there.
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08-30-2002, 07:05 PM #17Aspiring Evangelist
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- Jun 2002
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- 383
Re: Headsurfer can't you teach your abuse department some acknowledge?
Originally posted by dk2002
You killed my business man! you don't understand I prepared Hostpacket for almost a year, get rip of advertising market and start hosting businesswww.rackfive.com
Aquired by Data Provider LLC.
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08-30-2002, 08:00 PM #18Web Hosting Master
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- Aug 2001
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Re: Headsurfer can't you teach your abuse department some acknowledge?
Originally posted by dk2002
You killed my business man! you don't understand I prepared Hostpacket for almost a year, get rip of advertising market and start hosting business, now you evilly kill it because of two letters
Three questions for you: Who was the spamming customer, why weren't they stopped, and where were your backups?
-Bob
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08-30-2002, 08:03 PM #19Web Hosting Master
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- Aug 2001
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Originally posted by chrisb
It's easy for others to blame you and say you should've had backups, but most resellers cannot afford a second back-up account, and don't have the space on their computers to download all of their reseller accts.
-Bob
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08-30-2002, 08:05 PM #20Web Hosting Master
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08-30-2002, 08:25 PM #21Junior Guru Wannabe
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Re: Headsurfer can't you teach your abuse department some acknowledge?
Originally posted by dk2002
Thanks to your new TOS/AUP, every client violate the second
You killed my business man! you don't understand I prepared Hostpacket for almost a year, get rip of advertising market and start hosting business, now you evilly kill it because of two letters
No mate, you killed all your customers business.
Apparently RS sent alerts you didn't respond.Cryptonomicon
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08-30-2002, 08:29 PM #22Web Hosting Guru
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- Mar 2001
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- London, England
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Originally posted by TMX
.
Isn't this just one of the main reasons not to host with a reseller? Oops sorry - controversial comment. Just goes to show IMHO that if you host with a reseller you have so much less control over your data / hosting if even the guy you are buying your disk space from doesn't really own / control that space. But hey - surely a decent host wouldn't just delete all of a clients data without at least contacting all accounts and warning them? Surely not!••• Mark Castle •••
••• www.captivereality.com •••
••• domainlabs.uk •••
My views are my own and not those of my company.
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08-30-2002, 08:31 PM #23Web Hosting Guru
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- Mar 2001
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- London, England
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Re: Re: Headsurfer can't you teach your abuse department some acknowledge?
Originally posted by Crypto
No mate, you killed all your customers business.
Apparently RS sent alerts you didn't respond.••• Mark Castle •••
••• www.captivereality.com •••
••• domainlabs.uk •••
My views are my own and not those of my company.
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08-30-2002, 08:32 PM #24Web Host :)
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- Boston
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I would love to hear what RS has to say about this and get there side of the story.. All my servers are with RS and it kind of scares me that they would pull it like that out of nowhere without even giving you a chance to delete the site.. Personally I think they should themselves delete the site off the server without even notifying the owner (or atleast freeze the account) because yes spammers can do ALOT of damage in nearly no time at all.. Anyways I will sit and wait for the whole story.. sorry to hear about your misfortune..
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08-30-2002, 08:42 PM #25WHT Forum Royalty
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- Orlando FL USA
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Does anyone have a copy of the agreement signed upon establishing service? That would be the first place to begin when the question of right or wrong actions has been brought up?
What does the signed agreement state?
I know we've spent a pretty penny for our own attorney to have contracts revised with our upstream providers to prevent such actions. I ticks me off each time I see clauses that allow for actions similar to what has been described in this thread and signing something like that is out of the question... If they want the sale they must make adjustments. Since I have seen clauses like this, I just have to wonder if similar clauses aren't within the RS contracts as well.
Stories such as this one should serve as a reminder to others to review their contracts so they are sure they understand who is responsible for what actions and in what manner those responsibilities will be satisfied. It's also a good time to ensure your own AUPs match up with the ones you sign ...FutureQuest.net
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