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  1. #1

    Umm, did The Planet just rip off $443 from me?

    I'll try to make this as short as possible. I've been waiting to get a server for a long time. On Monday, I went ahead and ordered a server from The Planet. 20 minutes later, I decided for the money I might as well upgrade my package a little bit (from $180 to $220). So I chatted with one of the sales representatives (Ryan B to be exact) and was told my first order was canceled and that the second server was ordered. $197 was charged for the first order and today, 5 days later, has yet to be refunded.

    I found out on Tuesday that I'm being laid off on August 22. With this information, I immediately canceled my second order with The Planet, knowing I wouldn't be able to pay it monthly. I was told the order was canceled (the server was never setup) and I also asked about my first order. They said it had been canceled and I should be getting the refund shortly. That was Tuesday afternoon. I contacted them on Wednesday and again they said I should be getting the money soon. It's a simple credit card charge back, it can be done instantly. It's now Friday afternoon, almost 5 days since I ordered my first server and the money (totaling $443) still hasn't been refunded. Is this normal...? I really could use that money...

    For anyone at The Planet, the order numbers are 487916 and 487919. Please refund my money! Thank You.

  2. #2
    Join Date
    Jun 2006
    Posts
    1,003
    Seems to me like the first order you shyould get a refund for, but unless they feel generous I dont quite see why they sould refund the second one.
    --
    Damien Jorgensen
    www.permoveo.ltd.uk

  3. #3
    happens with all hosting companys. refunds take 3-5 days. I had a refund from a charged cc and it took about 7 days for it to appear on my bank account.

  4. #4
    Join Date
    May 2005
    Location
    Houston, TX
    Posts
    193
    Quote Originally Posted by pipdipchip View Post
    I'll try to make this as short as possible. I've been waiting to get a server for a long time. On Monday, I went ahead and ordered a server from The Planet. 20 minutes later, I decided for the money I might as well upgrade my package a little bit (from $180 to $220). So I chatted with one of the sales representatives (Ryan B to be exact) and was told my first order was canceled and that the second server was ordered. $197 was charged for the first order and today, 5 days later, has yet to be refunded.

    I found out on Tuesday that I'm being laid off on August 22. With this information, I immediately canceled my second order with The Planet, knowing I wouldn't be able to pay it monthly. I was told the order was canceled (the server was never setup) and I also asked about my first order. They said it had been canceled and I should be getting the refund shortly. That was Tuesday afternoon. I contacted them on Wednesday and again they said I should be getting the money soon. It's a simple credit card charge back, it can be done instantly. It's now Friday afternoon, almost 5 days since I ordered my first server and the money (totaling $443) still hasn't been refunded. Is this normal...? I really could use that money...

    For anyone at The Planet, the order numbers are 487916 and 487919. Please refund my money! Thank You.
    Both orders are correctly marked as canceled in our system, so the only question would be when each of the orders started the refund process. You will certainly be receiving the refund in full because the servers were not put into service for you, but due to several items out of our control (specifically bank processing time), it can take 3-5 business days for refunds to be reflected correctly on your card once we push them.

    If you happen to have any additional ticket numbers for the cancellations, I can follow up with those as well in case you've been corresponding with folks about the refund process.
    Kevin Hazard
    Director, Digital Content
    SoftLayer, an IBM Companyhttp://twitter.com/softlayer

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