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  1. #1
    Join Date
    Aug 2002
    Location
    California
    Posts
    247

    Question Hurricane Electric

    Anyone have anything good/bad to say about Hurricane Electric? Im thinking about moving my gear there.

  2. #2
    Join Date
    Jun 2002
    Location
    Chicago
    Posts
    191

  3. #3
    Join Date
    Jun 2002
    Location
    Silver Spring, Maryland
    Posts
    256
    Originally posted by no1v2
    They [Fastservers.net] use Hurricate Eletric's (he.net) Fremont, CA datacenter. I believe they have a Gig-E to dual OC3's from MAE-West. Whatever it is, its fast I've gotten over 10mbps downloads from remote sites, which is pretty amazing IMO. Ping times to the west coast are generally great, with the exception being some bad routing that started recently. Recently some people in SoCal are being routed through HE's NYC node. This wasn't always the case, so hopefully its temporary. I already e-mailed tech support about it and they said they'd look into it.

  4. #4
    Join Date
    Aug 2002
    Location
    NY
    Posts
    242
    dont use them, hear alot of good things about them though... one of the higher end providers out there right now

  5. #5
    Join Date
    Jun 2002
    Location
    Silver Spring, Maryland
    Posts
    256
    Is that a "Do not use them" or a "I don't use them?"

  6. #6
    Join Date
    Apr 2001
    Location
    St. Louis, MO
    Posts
    2,508
    They were really great, but I think they have slipped a litte because of thier growth. I do still think they are a decent provider.
    Mike @ Xiolink.com
    http://www.xiolink.com 1-877-4-XIOLINK
    Advanced Managed Microsoft Hosting
    "Your data... always within reach"

  7. #7
    Join Date
    Feb 2002
    Location
    Australia
    Posts
    24,009
    Originally posted by RackMy.com
    They were really great, but I think they have slipped a litte because of thier growth. I do still think they are a decent provider.
    Let's hope they can pick that up again. Most companies go through patches like that.
    AussieHost.com Aussie Bob, host since 2001
    Host Multiple Domains on Fast Australian Servers!!

  8. #8
    they are good, they just need to add a couple of more guys working on SPAM/UCE problems

  9. #9
    Join Date
    Dec 2000
    Posts
    89
    I'll start with good things:
    + they have their own national backbone connected to multiple exchange points across the country;
    + their network is pretty good overall (I have colocated one of my servers with them);
    + you can always call them and someone will answer the phone (most of the time, someone helpful);

    Now to bad things:
    - they have a MAJOR spam problem -- i.e. they host a lot of spammers and writing to [email protected] is next to useless. I was a bit sceptical myself until I started receiving porn spam right from their IP space advertising bunch of porn sites in their IP space too. I have written to [email protected], [email protected] and [email protected] about five times in the past two weeks. Never received any reply.
    - they had three major network downtimes of several hours in the past several months; apparently it was a DDoS attack each time;
    - they are very slow (12-48 hours) when responding to tech.support e-mails, even if it's an urgent reboot request; my guess it's because they are swamped with spam complaints (see above);


    Bottom line, I kind of regret that I had signed a 12 month contract with them -- I would not done it if I knew what I know now.

  10. #10
    I though email should be @he.net and not .com
    CW3 Web Hosting - Merchant Accounts-Private Label Reseller Plans
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  11. #11
    Join Date
    Aug 2001
    Posts
    1,210
    Hurricane Electric is an unrepentant spamhaus, and currently have large portions of their netblocks listed in SPEWS, as well as countless other blacklists both private and public. Their willingness to support spammers operating directly from within their network is well-known, and complaints of spam to their abuse department are ignored completely.

    -Bob

  12. #12
    yeah that's the only downside of their operations... I wish they could pay more attention to spam and stop hosting spammers.....

    but other than that they are good

  13. #13
    Join Date
    Aug 2002
    Location
    NY
    Posts
    242
    Originally posted by no1v2
    Is that a "Do not use them" or a "I don't use them?"
    didnt know this was english class

  14. #14
    Join Date
    Jul 2000
    Location
    San Diego/Orange County
    Posts
    61
    peteny> I think he means that what you said was unclear. "don't use them" could mean "I don't use them" or "do not use them" depending on how you interpret it. It's a little ambiguous... hey, we all do it sometimes

    Owen
    check out OP-Design today!

  15. #15
    Join Date
    Mar 2002
    Location
    Westbury, LI NY
    Posts
    1,705
    Originally posted by peteny
    didnt know this was english class
    No, but when you say things and no one has a clue what you are saying it helps if you can use something a little bit closer to proper English so that way we can understand the concept you are trying to convey to the rest of us.

    Or we could all just sit here and babble incoherently.

  16. #16
    Join Date
    Dec 2000
    Posts
    89
    Sorry, of course it was @he.net -- I got all the e-mails right from their site. And I get a claim ticket number from [email protected] every time I write to it. But no humans responded ever.

    Just got another porn spam message from the same spammer from Hurricane Electric's IP space. I guess it's another round of e-mails to them. I'm probably going to set up an automated forward rule in my mail client, will see if that would help.

  17. #17
    Join Date
    Jun 2002
    Location
    Silver Spring, Maryland
    Posts
    256
    Acronym BOY: Don't use run-on sentances!

  18. #18
    Join Date
    Apr 2001
    Posts
    542
    We manage a server for a client at HE and when we asked for some additional IP's, they were DOA. It took a whole day of contacting them and waiting for them to re-route them properly to the right switch port so we could finally use them.

    We also manage servers at AboveNet/MFN and tech requests like this get handled in 10 or 15 minutes

  19. #19
    Join Date
    Dec 2000
    Posts
    89
    After setting up the auto-forward I got a reply from their Abuse Department within days, saying that they are going to take measures against the offending party. Well, now I know what to do the next time I get spam from Hurricane Electric IP space.

  20. #20
    Join Date
    Jun 2001
    Location
    San Diego, CA
    Posts
    283

    SPEWS

    Almost their entire IP space is listed in SPEWS right now.

    I'd avoid them like the plague. I'm routing about 22 servers' mail through my san diego server just to deal with their spam problem.

    If they hire 4-5 clued in spam fighters they could clean up their act and be a really strong choice.

    -davidu
    EveryDNS.NET :: FreeDNS and more.

  21. #21

    Re: SPEWS

    Originally posted by DavidU
    Almost their entire IP space is listed in SPEWS right now.

    I'd avoid them like the plague. I'm routing about 22 servers' mail through my san diego server just to deal with their spam problem.

    If they hire 4-5 clued in spam fighters they could clean up their act and be a really strong choice.

    -davidu
    You are right - they need to hire people that will deal with their spam!

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