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  1. #1

    server.lu , root.lu , vserver.lu , or root eSolutions - anyone have info/reviews ?

    I just saw a Google ad for this company.

    www.server.lu

    They seem to have good prices (suspiciously good - VPS with 2Gb RAM for 15Euros!?), but I can't find a single review, mainly because their name is hard to google/search for.

    Anyone have any info on them?

    Thanks,

    JL

  2. #2
    Join Date
    Jan 2007
    Location
    Den Helder, Holland
    Posts
    765
    I would say they are rather new, or haven't done serious marketing yet.

  3. #3
    Yeah, their support page is blank too - not a good sign.

  4. #4
    I've seen their page long ago, so I don't think they're really new. I wouldn't be surprised if the 2GB RAM is just the burstable amount.
    478east
    High Bandwidth Servers
    Custom Hosting Solutions

  5. #5
    I just rented a dedicated server from them. I still don't know what to say about it . Still doing tests. However i had some problems with the bandwidth. I would appreciate if someone else can confirm the bandwidth problems with the dedicated servers from server.lu/root.lu.

  6. #6
    Join Date
    Jun 2006
    Location
    APE: 6202A
    Posts
    1,273
    What kind of issue with the BW?

  7. #7
    First i will tell the server details. Maybe it matters.
    CPU: Phenom 9550
    Motherboard: M3A78-EMH
    OS: Centos 5.2 X86_64
    RAM: 4 x 2GB
    NIC: RTL8111/8168B PCI Express Gigabit Ethernet controller (rev 02)
    (using driver downloaded from realtek and compiled locally) . I heard thet centos5.2 doesn't have support for rev02 of this NIC.

    BW problem is as following . I have nothing but apache running, and i try to retrieve an 100Mbyte file called "100MB" . I start to download it from a remote location and the speed is not stable at all. it varies from 40 Kbyte/s to 3 Mbyte/s. But most of the time it stays between 500 and 900 Kbyte/s.

  8. #8
    Probably because it is heavily overshared with other users on the network. Still, you should report this issue to their tech dept. to see if there is another problem causing this.
    478east
    High Bandwidth Servers
    Custom Hosting Solutions

  9. #9
    Quote Originally Posted by electronbeastie View Post
    BW problem is as following . I have nothing but apache running, and i try to retrieve an 100Mbyte file called "100MB" . I start to download it from a remote location and the speed is not stable at all. it varies from 40 Kbyte/s to 3 Mbyte/s. But most of the time it stays between 500 and 900 Kbyte/s.
    What do the company say about this? How have you found their support?

  10. #10
    Well, they have good support I must say. They even replied to my emails on sundays or at late hours (1 am) . But still they didn't manage to find a solution to my problem. I, together with their tech, did sever tests for a few days. And nothing.

  11. #11
    Join Date
    Jun 2006
    Location
    APE: 6202A
    Posts
    1,273
    Can you show us your mrtg graph?

  12. #12
    I haven't generated any graphs. I can give you a test link if you want. However this BW problem only occurs at some moments of the day. Can't say for sure when.

  13. #13
    If any of you are interested in doing tests, let me know.

    Thanks.

  14. #14
    I guess the test is not needed anymore. It turned out that some bgp session was not ok. Now everything seems ok. So, to draw a conclusion, very good support. and technical department didn't give up until they solved my issue.

  15. #15
    hi
    any news reviews?
    @electronbeastie:
    are there some news problems?
    I'll get the http://server.lu/dedicated-ds10000 - is there any problem with the intl. routing to germany? are 2TB traffic / month a problem (just normal http traffic - no filehoster)

  16. #16
    Join Date
    May 2002
    Location
    Moscow
    Posts
    1,490
    They well known in Italy. it is not monster DC like a Leaseweb so they don't need great worldwide advertising.
    Regards quality and reliability - it's all good enough.
    Rustelekom LLC Dedicated server since 2002, RIPE NCC member, LIR, AS51168

  17. #17
    I don't know of any news, since i don't have a server at server.lu or root.lu.
    There were severe problems with Luxembourg - Romania path.

    Luxembourg - Germany was ok most of the time, but not always.

    Maybe things are better now, i don't know. You won't find out until you try.

    About the 2 TB traffic, when i asked, they told me it was ok.

  18. #18
    Join Date
    Jul 2008
    Location
    Luxembourg
    Posts
    347
    Hi,

    I'm one of the server.lu guys.
    A few weeks ago new backbone upgrades have been made with direct peerings at DE-CIX in Frankfurt. This can be verified directly at the decix.de website in the customers section. The same will happen with linx.net in a few weeks time.

    Although I am not here to promote server.lu services, I can only advise you to try them and see for yourself. No 12 months contracts needed and no bandwidth restrictions whatsoever. We are not overbooked, as a matter of fact, right now peaks are at 40-45% of the entire backbone capacity.

  19. #19

  20. #20
    Join Date
    Jul 2008
    Location
    Luxembourg
    Posts
    347
    If we were reseller from hetzner, then our servers would surely not be located in Luxembourg but in Nuernberg and on top of that we would not be DE-CIX / LIX member and not operate our own AS Number with a backbone on its own.

    Some traceroutes will show that we have just one thing with hetzner: public peering via DE-CIX, but this counts also for 1&1, strato, etc...

  21. #21
    actually globichen is right.

    server.lu/root.lu has evolved greatly in the past month, a lot of bandwidth, stable network & power supply. Also they got quality support and quality equipment, and what's best, they are very flexible in server configurations. I recommend server.lu to anyone who wishes extreme stable network and services. good job guys!

  22. #22
    Join Date
    Feb 2008
    Posts
    51
    I have heard great things about them. Only one minor problem i know of which is that their support can't keep up with all the orders (are days behind). That just means they are doing something right.

  23. #23
    Join Date
    Jan 2007
    Location
    Russia
    Posts
    79
    Any new reviews? (really strange that there are not many reviews here)

  24. #24
    Join Date
    Mar 2008
    Location
    Brazil
    Posts
    38
    More of the same: they are pretty good! The only bad thing: a bit slow on orders. Support is fine (questions really related to the servers/networks are fastly answered).

  25. #25
    Join Date
    Jun 2005
    Posts
    55
    There was a large thread with lots of reviews about them but apparently it got deleted.

  26. #26
    Join Date
    Jan 2007
    Location
    Russia
    Posts
    79
    RenatoMN
    And what about bandwitch?

    DerMax
    Lost due to WHT's DB problem, I think

  27. #27
    Join Date
    May 2007
    Posts
    221
    I've been with server.lu for about 5 months.. now have 2 servers.. I don't have consistent bandwidth usage though, so can't comment, but the short bursts (irc stuff) here and there so far have been stable. I get good peering to Canada for FTP transfers home too

  28. #28
    Join Date
    Jul 2008
    Location
    Luxembourg
    Posts
    347
    Quote Originally Posted by DerMax View Post
    There was a large thread with lots of reviews about them but apparently it got deleted.
    But not on purpose :-(
    WHT suffered from a massive data loss a few weeks back. They could not recover everything from their backups... too bad.
    • Dedicated Servers in Europe and Asia: http://www.server.lu
    SINGAPORE and LUXMBOURG Servers with IPMI
    • Peering @ AMS-IX, DE-CIX, LINX, FRANCE-IX, EQUINIX SINGAPORE-PARIS-ASHBURN-CHICAGO-DALLAS-PALO ALTO-LOS ANGELES and LU-CIX •

  29. #29

    Where the hell is server.lu?

    So i read through a lot of threads here. And server.lu seems to be responsive.

    However. I ordered a server last friday. And i can't get into contact with these guys. Tried the ticket system, tried to mail them directly. And called them multiple times on the phone. Nothing... nada...

    Is this company still active? And if so how can you treat your customers like that?

    I'm currently a eliteRax user. And these guys provide 24/7 support. Which should be a normal thing for a hoster.

    Anybody knows what's up with this company? It almost feels like a hoax.

  30. #30
    Join Date
    Jul 2008
    Location
    Luxembourg
    Posts
    347
    It definitely is not a hoax, and I hope that you can confirm this by the end of the day.
    Staff is currently very busy assembling new boxes and mounting the new racks.
    What is your ticket ID?
    • Dedicated Servers in Europe and Asia: http://www.server.lu
    SINGAPORE and LUXMBOURG Servers with IPMI
    • Peering @ AMS-IX, DE-CIX, LINX, FRANCE-IX, EQUINIX SINGAPORE-PARIS-ASHBURN-CHICAGO-DALLAS-PALO ALTO-LOS ANGELES and LU-CIX •

  31. #31
    Join Date
    Jul 2008
    Posts
    227
    Yes they are active and I am happy with the service they provide. I guess they will answer your ticket when your server is ready.

  32. #32
    I hope i can confirm that. Because my patience is being tested here

    My ticket nummer is : #3575

    But this still leaves me with a feeling of discomfort. My server is not up and running yet. And i already get into problems. What will happen when my server has hardware issues. Will the response time be the same then? And why is nobody picking up the phone?
    Last edited by m0sc; 06-09-2009 at 08:30 AM.

  33. #33
    Quote Originally Posted by elas View Post
    Yes they are active and I am happy with the service they provide. I guess they will answer your ticket when your server is ready.
    That's exactly the point. My ticket question was "When can i expect my server to be up and running?". A client orders something and then you have a communication silence until the product is delivered? Seems weird!

  34. #34
    Join Date
    Feb 2008
    Posts
    51
    Quote Originally Posted by m0sc View Post
    That's exactly the point. My ticket question was "When can i expect my server to be up and running?". A client orders something and then you have a communication silence until the product is delivered? Seems weird!
    I've been waiting since thursday with no ticket responses. That is just real shotty customer service. They have enough people to have someone chatting here but not to answer their tickets. I had same ticket almost exactly. Getting fed up myself.

  35. #35
    Quote Originally Posted by SuperSeedBoxes View Post
    I've been waiting since thursday with no ticket responses. That is just real shotty customer service. They have enough people to have someone chatting here but not to answer their tickets. I had same ticket almost exactly. Getting fed up myself.
    Getting fed up with this also.. Still didn't get a reply. This is no way to treat customers... And i am seriously thinking about filing an official complaint somewhere...

    If they would pick up the phone i would tell them personally to cancel my order. I'm done with it!

  36. #36
    Join Date
    Feb 2008
    Posts
    51
    They did reply to my last ticket when i asked for a refund. They said they had to build a rack. They still didn't tell me how long it would be. You know they shouldn't sell something unless they have all the stuff in place to put it together quickly. I would have been ok if they would put on website that it takes up to a week to get a server. I don't mind waiting a bit for quality. Its too bad my customers mind as I want to migrate them from the German provider I have now. I am literally going to lose money if it takes too much longer (have to pay fees for old boxes). I really want a smooth transition not a rushed one. (I have a few that host websites on those servers, so I have to keep these boxes up and running) I also have several gaming servers (like 12) that I really need to get moved over as they were pushing their tb limits.

  37. #37
    Same here. I would not mind to wait. Even for two weeks if they deliver a quality service. If they would have just contacted me. Their would have been no problem. sig

  38. #38
    Join Date
    Jul 2008
    Posts
    227
    Communication is the only drawback with this company. I can't understand why is so difficult to reply a ticket. One reason might be the lack of personnel . I hope globichen is not the only person that is behind the support team.
    Last edited by elas; 06-09-2009 at 11:06 AM.

  39. #39
    Join Date
    Jul 2008
    Location
    Luxembourg
    Posts
    347
    Communication is our Achilles heel right now.
    To give you some numbers:

    Technical/Support Staff: 6
    Administrative Staff (Accounting): 2

    Servers to manage: around 4500-5000

    Yes, we are aware of communication problems, but I would not say that we have communication problems when something breaks and needs replacement. We just cannot deal with ETA questions right now. Working on improvement...

    If you think this really is a one man show, feel free to drop by and picture the whole thing for yourself.
    • Dedicated Servers in Europe and Asia: http://www.server.lu
    SINGAPORE and LUXMBOURG Servers with IPMI
    • Peering @ AMS-IX, DE-CIX, LINX, FRANCE-IX, EQUINIX SINGAPORE-PARIS-ASHBURN-CHICAGO-DALLAS-PALO ALTO-LOS ANGELES and LU-CIX •

  40. #40
    Join Date
    Feb 2008
    Posts
    51
    Its quite simple actually if you don't have enough staff then hire more. Plus don't sell what you do not have in inventory. At least put how much time it should take on website. You don't have enough time to give new customers ETA's but someone has enough time to post here?
    Last edited by SuperSeedBoxes; 06-09-2009 at 12:01 PM.

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