I did bug the hell out of them at first. I sent out a ticket 9 times to support. Each time they always got back under 20 minutes. Many times under 10. I had them going on a month now. I was up quickly and being a complete newbie, I got myself up with no problem. The stats is what I seen peeps complain about in other reviews. They did help me set them up. They use The Webalizer version 2.01 to set me up. Now I only have a few page site right now so I cant comment on anything else. No downtime except today for a couple molments, but that could have easily been an ISP problem.
but I like this when you are a customer:
To order more hosting accounts at $40 (hosting) or $50 (hosting + domain): <----- oh and thats a year.
which was part of my welcome email.