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  1. #1

    Proposed Outsourced Support for Web Hosts

    Cyber World, Inc has been providing Windows based web hosting since 1996. We pride ourselves in providing top notch Windows based hosting, and great support to our customers.

    In our research, we have found that there are companies out there who offer outsourced technical support via trouble tickets to web hosting companies who need help with handling their technical support. We have also noticed that these companies offer mainly Linux based technical support and there is a void when it comes to Windows technical support. With our experienced team of support representatives, and our customizable trouble ticket system, Cyber World, Inc. would like to fill this void for hosts who need help with their Windows accounts.

    Our offer would look something like this -

    24 x 7 trouble ticket support
    9am - 9PM PST trouble ticket support

    Answers within 1 hour

    There would be a minimum amount for trouble tickets that can be ordered each month but there would be no maximum, and you can pay on a per ticket basis past the allocated amount of tickets you ordered with your support plan.

    Ticket replies would be branded with your company name, and the ticket site would also be branded with your company information.

    The pricing for this service has not as yet been determined, but we are planning to make it as affordable as all the other services such as and so on.

    What we would like to know before moving on, is if there is a real need for such a service out there. Are there any hosts out there that would be interested in such services? IF so please contact [email protected] with Your Name, Company Name, and email address. We have the infrastructure all set-up already, and just need to have some interest before releasing the service to the public.

    For those who would like to know about Cyber World, Inc, you can check us out at If you do a whois to see how long we really have been in hosting, as a lot of people do, you will not get the correct date. Do a whois on our old domain, from when we were called Cyber World Internet Services, Inc. is now simply an alias to

    If you have any questions feel free to respond to our post or email [email protected]
    Alvin Slocombe
    E-Insites - "Web services, simplified."

  2. #2
    Join Date
    Aug 2001
    Great plan! I'm thinking about something similar, but maybe I won't.... Have you ever considered 1-888/1-877/1-866 support? That'd would peak my interest even more!!! - Reseller, VPS and dedicated hosting - Friendly Customer Service - DirectAdmin - cPanel - InterWorx

  3. #3
    Yeah, we have actually thought about doing 888 / 877 / 866 support, but it seems abit complicated to set up in an agreement, like who would flip the bill for the long distance and so on, and would require quite a few more staff members.

    But it is a good thought.
    Alvin Slocombe
    E-Insites - "Web services, simplified."

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