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  1. #1
    Join Date
    Apr 2004
    Location
    USA
    Posts
    445

    Question about suspending an account

    I have
    WHM 11.23.0 cPanel 11.23.3-R25068
    FEDORA 4 i686 on standard - WHM X v3.1.0

    I had to suspend a reseller account, and I assumed all the accounts owned by that reseller would also be suspended, but they are still online.

    Is there a way to suspend all the accounts owned by a reseller at once, without needing to suspend each one individually?
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  2. #2
    Join Date
    Feb 2001
    Location
    West Michigan, USA
    Posts
    9,687
    Yes, go to Reseller Center and suspend him from there.

    If you simply suspend him from the Account Features > Suspend/Unsuspend area, it will only suspend the single account.

    --Tina
    ||| 99.999% Uptime SLA!!!
    Plenty of space and bandwidth to fit your needs!
    www.AEIandYou.com - - (WP Friendly - Premium Reseller Hosting and Cheap Dedicated Servers)

  3. #3
    Join Date
    Apr 2004
    Location
    USA
    Posts
    445
    Oh, duh. I didn't know there was another place to suspend. It's the first time I ever had to suspend a reseller.

    Thanks!
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  4. #4
    Join Date
    Feb 2001
    Location
    West Michigan, USA
    Posts
    9,687
    Don't feel bad. I made the same mistake when I first started using cPanel years ago!

    --Tina
    ||| 99.999% Uptime SLA!!!
    Plenty of space and bandwidth to fit your needs!
    www.AEIandYou.com - - (WP Friendly - Premium Reseller Hosting and Cheap Dedicated Servers)

  5. #5
    Join Date
    Apr 2004
    Location
    USA
    Posts
    445
    Well, that didn't last long.

    The reseller was 3 weeks late for payment, and wasn't responding to emails or a billing request.

    But 5 minutes after I suspended all the accounts I got payment and an apologetic email.

    So I mass unsuspended the same way I mass suspended.

    Now I know something new about WHM.
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