var sidebar_align = 'right';
var content_container_margin = parseInt('350px');
var sidebar_width = parseInt('330px');
does anyone know what software the following companies use for their support desk? It looks like they are using the same.
Also, what support desk do you use?
I believe both companies are using a product from RightNow Technologies.
[ http://www.rightnow.com ]
We also currently use RightNow and yes, that is what this looks like...
We also prefer to use Rightnow.
What costs are associated if using Rightnow? Is it monthly or a one-time fee?
Upon last check... 2 Year License fee. Around 80k
Is it worth it?
It's worth __A LOT___ but not 80k. This is part of the reason we have begun the hunt for a new solution and/or building one inhouse. If RNW doesn't come through for us by the end of our term we'll be dropping them.
A recent vent of mine can be viewed at: