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  1. #1
    Join Date
    Jul 2002
    Location
    San Diego
    Posts
    365

    Unhappy Perldesk | E-mail Module Installation help!

    Hi,
    I am having trouble installing the e-mail module for perldesk. The problem is.. I don't know what to do . If you can help, please PM me. Thanks

  2. #2
    Join Date
    Aug 2002
    Location
    Monterey, CA
    Posts
    143
    If you are using CPanel and have telnet or SSH access I can give you some advice. Our site uses perldesk and pipes all email for support and sales through it, plus sends it to my PCS Phone
    Sam C
    Blue Dog Hosting
    http://www.bluedoghosting.com
    "Your new best friend!"

  3. #3
    Join Date
    Jul 2002
    Location
    San Diego
    Posts
    365
    Check your PM

  4. #4
    Join Date
    Jul 2002
    Location
    San Luis Obispo, CA
    Posts
    818
    i also need help with this, you have to install MIME TOOLS right?
    Nick Twaddell
    WebSpace Solutions - Custom E-Solutions
    Fast, Reliable, Affordable Web Hosting

  5. #5
    Join Date
    May 2001
    Location
    Islamabad, Pakistan
    Posts
    635
    You will need the following modules

    DBI
    DBD::MySQL
    MIME::Tools

    If you have cpanel and root access, use their perl module installer, it will install the modules for you with out much fuse.

    For setting up e-mail, SSH into your server, su to root, then;

    >> If you are using SENDMAIL you must edit your "/etc/aliases" file, and add a line similar to the following:

    support: "|/path/to/perldesk/email.pl"

    Repeat that line for each address you want perl desk to control.

    >> If you are using EXIM, pico "/etc/valiases/domain.com" you will need to add the following line:

    [email protected]: |/path/to/perldesk/email.pl

    As with sendmail, repeat that line for each address you want perldesk to manage.

    Most of this is given in the install files...
    Arsalan
    Nexus - http://nexus.pk/
    ** Smart Solutions for Smart People! **

  6. #6
    Join Date
    Sep 2000
    Location
    Maryland
    Posts
    534
    I also have one question. I have this working but I recently moved my email server to another dedicated email server and now my server is not local to my site. Ie where email.pl is. How can I still use this feature? I'm using qmail. Any help will be great. I really want to use the email feature.

    I hope there's a way to specify the email.pl on another server.
    VERVE Web Solutions, LLC
    http://www.vervesolutions.com
    New Name Same Quality Service since 2000!!
    Now offering SiteBuilder :: Build your site in 5 easy steps

  7. #7
    Join Date
    May 2001
    Location
    Islamabad, Pakistan
    Posts
    635
    I think this is not a supported feature with perldesk right now... You will have to try alternative solutions....
    Arsalan
    Nexus - http://nexus.pk/
    ** Smart Solutions for Smart People! **

  8. #8
    Join Date
    Sep 2000
    Location
    Maryland
    Posts
    534
    Oh well I guess we'll just have to do without the email feature or move the site!!
    VERVE Web Solutions, LLC
    http://www.vervesolutions.com
    New Name Same Quality Service since 2000!!
    Now offering SiteBuilder :: Build your site in 5 easy steps

  9. #9
    Join Date
    May 2001
    Location
    Islamabad, Pakistan
    Posts
    635
    yep... why dont you instead have a subdomain created and hosted on a cpanel server for support and forward all support e-mail to it?
    Arsalan
    Nexus - http://nexus.pk/
    ** Smart Solutions for Smart People! **

  10. #10
    Join Date
    Sep 2000
    Location
    Maryland
    Posts
    534
    The solutions is not a problem. Creating subdomain is not an issue, heck it's my servers!!! I just didn't want to change the URL but I may anyway.
    VERVE Web Solutions, LLC
    http://www.vervesolutions.com
    New Name Same Quality Service since 2000!!
    Now offering SiteBuilder :: Build your site in 5 easy steps

  11. #11
    Join Date
    Jul 2002
    Posts
    541
    Wait, there's a way to have people email to a support email address and have those emails integrated into Perldesk?! That's exactly what I've been looking for but there's nothing on Perldesk's website that mentions that functionality.

    Is there any info out there regarding this? The new forums over at Perldesk seem to be dead still.

    Thanks!
    -WC-

  12. #12
    Join Date
    Mar 2001
    Location
    Ireland
    Posts
    1,354
    If you set it up correctly all emails sent to a particular address will be picked up by PerlDesk and logged correctly. It's in the README
    Blacknight
    ICANN accredited domain registrar

  13. #13
    Join Date
    May 2001
    Location
    @ Work - Usually!
    Posts
    835
    Also - for some sendmail systems - make sure there is a soft link to email.pl in your sendmail restricted shell folder.

    ln -s /path/to/email.pl /etc/smrsh

    (I dont think that is in the readme)

  14. #14
    Join Date
    Jul 2002
    Location
    San Luis Obispo, CA
    Posts
    818
    Originally posted by mlovick
    Also - for some sendmail systems - make sure there is a soft link to email.pl in your sendmail restricted shell folder.

    ln -s /path/to/email.pl /etc/smrsh

    (I dont think that is in the readme)
    that was the missing link, mine works now!!!! I could hug you! hahaha, just kidding
    Nick Twaddell
    WebSpace Solutions - Custom E-Solutions
    Fast, Reliable, Affordable Web Hosting

  15. #15
    Join Date
    May 2001
    Location
    @ Work - Usually!
    Posts
    835
    Lol

    s'funny - I just came accross perldesk myself a couple of days ago (through this forum), I have now set it up on two of my sites and have to say that it is a great program.

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