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  #1  
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Join Date: Jun 2008
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Looking for Host - Ping times


Hello,

I am looking to set up a small site with e-commerce, a forum, etc (maybe also TikiWiki). I am in Australia, but most potential customers would be in the USA and Europe. I'd like to have a Mac host, but Linux is fine.

I have looked at a lot of company web sites, and every time, I've done a ping on their home page. This leads to interesting results. Some companies block pings. Of those that don't, most are between the 250-300 ms average response time for 10 pings. A couple I've tried, so far are down in the 200-220 ms range: serverlogistics and aqhost

I have been using superbhosting.net for a while now, and I think they are very good. However, the ping times for the site I host is around 300ms.

Of course, being being up to 1/3 faster is good for me and fellow Aussies, but I have no idea how that relates to the speed and quality for the target market. But it does seem that faster machines would be generally more responsive...

Can you give me any advise on the above?
- Does pinging from Australia prove anything about the host company?
- Can you recommend a host company which matches my requirements (include, say, 20-30 gigs a month bandwidth and a couple of gigs' storage)...


Thanks in advance!!

Karl



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  #2  
Old
Web Hosting Master
 
Join Date: Jul 2006
Posts: 1,506
Pings aren't the best measure but I can see why your trying it.

A better question is does their site seem to load slow or fast for you ?

If most of your target market is in the USA/Europ then I wouldn't worry to much, but if you go for a host with some sort of money back guarantee if the speed isn't good enough, you can get your money back and move on.

I'd suggest sending some sales emails and try and get a feel for a host before choosing one.

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  #3  
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Join Date: Aug 2000
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Quote:
Originally Posted by FHH - Tim View Post
but if you go for a host with some sort of money back guarantee if the speed isn't good enough, you can get your money back and move on.
I would monitor a host for a while record their up or downtime , research and more research. Even as long as I've been around I have fallen into the wrong providers.

******************************************


Tim .... moving on is a pain regardless if you get your money back or not. The way you worded that sounds like you don't understand how hard it is to pick a host, get set up only to discover its not the host for you. So you have to start the process all over again. So what that you got your money back your business , family site or what have you is in limbo ... again.

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  #4  
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Community Liaison 2.0
 
Join Date: Feb 2005
Location: Australia
Posts: 5,821
Assuming no network problems along the way, latency really just relates to location. From Australia you can expect around 180-200ms to West coast servers, 240-260ms to the East coast. For European visitors the situation is reversed - East coast will be faster for them - so choosing a location comes down to deciding which visitors you want to favour.

But since you're running application sites (forum, ecom, wiki) the server performance will be more important to you than the location. Look for a specialist application host if you want the fastest page loads, eg. Medialayer who use lightly-loaded top-end hardware and Litespeed - the difference (page loading speed) is noticeable on this kind of site.

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  #5  
Old
Web Hosting Master
 
Join Date: Jul 2006
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Quote:
Originally Posted by Laci View Post
I would monitor a host for a while record their up or downtime , research and more research. Even as long as I've been around I have fallen into the wrong providers.

******************************************


Tim .... moving on is a pain regardless if you get your money back or not. The way you worded that sounds like you don't understand how hard it is to pick a host, get set up only to discover its not the host for you. So you have to start the process all over again. So what that you got your money back your business , family site or what have you is in limbo ... again.

I completely agree with you, but at the end of the day a host can be great for one customer and bad for another, So regardless you will only find out once you try them.

Since his prime concern is how well his site performs on a certain host, the only way he can find out for definite is to actually use the host, I was merely saying that if it doesn't work out, then worse case scenario he can move on but without monetary loss.

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  #6  
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Location = SoapBox
 
Join Date: Oct 2003
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Quote:
Originally Posted by FHH - Tim View Post
I completely agree with you, but at the end of the day a host can be great for one customer and bad for another, So regardless you will only find out once you try them.

Since his prime concern is how well his site performs on a certain host, the only way he can find out for definite is to actually use the host, I was merely saying that if it doesn't work out, then worse case scenario he can move on but without monetary loss.
exactly correct Tim..

Besides, pings and tracerts really do not tell you much. These requests are often de-prioritized in transit, so, the further away you are, the greater the liklihood of hitting a route that is slowing down these requests. Actual web requests may indeed be alot faster. Eitherway, there will always be greater real latency from Australia to the US, but, what should really matter, as Tim so correctly pointed out, is actual performance..

  #7  
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Newbie
 
Join Date: Jun 2008
Posts: 5
Hi Guys,

Thanks for the information!

Yes, page load times is, of course, much more important than ping times - thanks for that.

How do I determine page load times for US/Eur from Aus?

Re: MediaLayer - Wow, it does seem to load pages very fast! Using SMF on my current host, you can see each piece of the forum arriving, whereas on MediaLayer, it just comes down in one lump (from their main forum, anyway)! Very impressive.

Still, there is a delay between click and response - about 1/2 a second - which would agree with an approx. 300ms latency...

Any other hosts comparable to MediaLayer?


Regards,

Karl

  #8  
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Web Hosting Master
 
Join Date: Aug 2003
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As long as the webhost that you go with is in a good datacenter and/or has a good reputation then you shouldn't worry too much about the ping times particularly unless you are running a very content rich website like video streaming and things like that.

  #9  
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Join Date: Jun 2008
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Quote:
Originally Posted by markjut View Post
As long as the webhost that you go with is in a good datacenter and/or has a good reputation then you shouldn't worry too much about the ping times...
I suppose that's true if you are lucky enough to live close to these data centres. Unfortunately, I'm not, and I can tell you that the difference between 50 and 300 millisecond latencies is palpable.

However, I'm not in my main target market, so you are right in what you say!
:-)


Regards,

Karl

  #10  
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Join Date: Nov 2001
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We offer hosting in several locations and the general information we give customers is that if more than 50% of your target audience is coming from the one location choose a network that is based in the target market.

IE if you have a webshop that sells to Australian's then you would go with an Australian based server and vice versa.

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  #11  
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Join Date: May 2008
Location: Melbourne, Australia
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Yeah pretty much right, I mean we are Australian too though our servers are run in the States. I mean we can take on Australian Potentials, though as coight has said if you have a webshop you are better off with an Australian Based Server.

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  #12  
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Join Date: Nov 2001
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Jetwash, I see you copped some ridcule over at whirlpool. Don't bother there mate their are rules for different people. It's a pecking order.

Nice site by the way.

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  #13  
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Join Date: May 2008
Location: Melbourne, Australia
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Yeah I know I had read on it, I stopped replying to it cause that is all I was getting. I mean we are a Genuine Team, Yeah o.k there are different Gouverning laws for each state and country. I had actually applied for an ABN Just waiting on it...

Thanks coight for understanding

- He He Yep all Integrated

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  #14  
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Join Date: Sep 2005
Location: In canada
Posts: 3,211
Karl like mentioned above forget pings, and do live download speed tests of those sites u wish to go with.

And note why do you care about your ping, when you said you are concentrating on usa & europe, if you want get something from UK than if europe > usa.

Set your priorities right and only than can guide you.

Cheers

  #15  
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Join Date: Jan 2005
Location: Darwin, Australia
Posts: 1,333
Generally speaking, west coast USA will give lower ping times to Australia and obviously ping well in the US. Ping time however shouldn't be one of your prime criteria when choosing a host.

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