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  1. #1

    * Direct Admin License Not Updated

    Our PayPal subscription itself paid to Direct Admin on May 23rd , but the Direct Admin license validity is not extended and shows May 26th, even in Client Login area.

    We have emailed DA support about same issue, but there working hours are ( Mon-Fri 9AM-5PM MST ) ; so i guess i have got no reply.

    Anyone, also had same problem ?
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  2. #2
    Join Date
    Apr 2004
    Location
    Singapore
    Posts
    1,506
    Your email might not be able to reach them. You can try to use their online form.

    http://www.directadmin.com/safesubmit.html
    tanfwc
    Singapore Managed Colocation
    Singapore BGP Announcement
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  3. #3
    Join Date
    Mar 2004
    Location
    Singapore
    Posts
    6,984
    Don't worry about their support time, normally they replied promptly even at hours much after their support timing. Their support emails are very fast and efficient.
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  4. #4
    this is reply i got from them after 6 hours

    Hello,

    Updates are on a queue so they do not happen at the exact moment you pay. Chances are your license will update at midnight

    Mark

    -----------------------------------------------------


    Hi,

    Like I said it goes in queue and sometimes updates happen right at expiry. However all our licenses have a 5 day grace so your license will not stop working


    Mark
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  5. #5
    Its updated now by them manually and i can see that in my client login area.

    Thread to be closed as it has served it's purpose.
      0 Not allowed!

  6. #6
    Join Date
    May 2004
    Location
    Pflugerville, TX
    Posts
    11,222
    Closed as requested.
    Studio1337___̴ı̴̴̡̡̡ ̡͌l̡̡̡ ̡͌l̡*̡̡ ̴̡ı̴̴̡ ̡̡͡|̲̲̲͡͡͡ ̲▫̲͡ ̲̲̲͡͡π̲̲͡͡ ̲̲͡▫̲̲͡͡ ̲|̡̡̡ ̡ ̴̡ı̴̡̡ ̡͌l̡̡̡̡.__Web Design
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