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  1. #1

    Server Management

    I am currently moving away from PlatinumServerManagement and was wondering if anyone has suggestions for another server management company. Long story short, I am unhappy with my current service.

    Does anyone have any feedback on seeksAdmin? Or if you have other suggestions, please let me know.

  2. #2
    Join Date
    Mar 2003
    Location
    WebHostingTalk
    Posts
    16,961
    SeeksAdmin has a good review here.

    You can try also AdminGeekZ.com or you can check the system management offers here in WHT.

  3. #3
    Join Date
    Oct 2005
    Location
    Surrey BC
    Posts
    1,319
    Signed up with SeeksAdmin over a year ago and have no replies from them for 48 hours. Cancelled my service for lack of any contact and although they refunded my money they kept the setup fee. WTF?

    Anyways after that I decided to not go with a cheap service and went with Acunett, which so far has been very good for about 14 months.


    + NOW WE'RE MAKING RECORDS, NOW WE'RE MAKING TAPES

  4. #4
    Join Date
    Jan 2004
    Location
    UK
    Posts
    1,345
    Quote Originally Posted by Evolver View Post
    Signed up with SeeksAdmin over a year ago and have no replies from them for 48 hours. Cancelled my service for lack of any contact and although they refunded my money they kept the setup fee. WTF?

    Anyways after that I decided to not go with a cheap service and went with Acunett, which so far has been very good for about 14 months.
    I can not say I remember your situation Evolver, but if we did a setup we keep the setup fee otherwise we would have refunded it. And I am not familiar with any case even a year ago that we did not reply for 48 hours. Either way I can assure any customers that we stick to our maximum 2 hour response time gaurentee (1 hour for full admin)
    Seeksadmin.com Owner: Providing Security, Administration and Optimization since 2001

    Now Offering Windows Serivces.

  5. #5
    Join Date
    Oct 2005
    Location
    Surrey BC
    Posts
    1,319
    Quote Originally Posted by TR Seeks View Post
    I can not say I remember your situation Evolver, but if we did a setup we keep the setup fee otherwise we would have refunded it. And I am not familiar with any case even a year ago that we did not reply for 48 hours. Either way I can assure any customers that we stick to our maximum 2 hour response time gaurentee (1 hour for full admin)
    Actually I'll have to apologize here about my 48 hour time line that I stated. I've just looked through my emails and looks like its was aprox. 14 hours with no reply for new server set up. I wouldn't have cared as long as there were timely ticket updates, as least I'd know something is happening since this was my first dedicated server I wasn't going to take any chances with the sites on my server.

    I think it was at the same time I was pissed off at OpenSRS for lack of communication which was about two days+.

    This is from the ticket

    I greatly apologize for this mishap. Your ticket was placed into the wrong queue, which is why it was not answered in a timely manner.


    + NOW WE'RE MAKING RECORDS, NOW WE'RE MAKING TAPES

  6. #6
    Join Date
    Dec 2005
    Posts
    3,077
    cPanel Related Management - Linux Tech Networks
    Everything Else - Admingeekz

  7. #7
    Join Date
    Jul 2005
    Location
    New Jersey, US
    Posts
    1,507
    Quote Originally Posted by tron-00 View Post
    I am currently moving away from PlatinumServerManagement
    I'm sorry to hear this and would like to know what issues you are having as I am not aware of any. Please open a ticket to the feedback department and let us know what your issue is so we can resolve them for you.
    PlatinumServerManagement (also known as PSM)
    The OLDEST and LARGEST and MOST TRUSTED server management provider in the USA, with 15+ employees and growing!
    Providing quality support for OVER 18 years! Currently supporting over 3,000+ servers monthly!

    www.PlatinumServerManagement.com Proud member of the NJ BBB & Chamber of Commerce & Authorized cPanel Partner.

  8. #8
    Join Date
    Mar 2007
    Location
    DataCenter
    Posts
    647

    Talking

    Quote Originally Posted by tron-00 View Post
    I am currently moving away from PlatinumServerManagement and was wondering if anyone has suggestions for another server management company. Long story short, I am unhappy with my current service.

    Does anyone have any feedback on seeksAdmin? Or if you have other suggestions, please let me know.
    Hello

    Hope you are fine there

    i to was a user of PlatinumServerManagement . but i left them,i to had some issue,i must say that Psm guys are full of attitude , it feels like they are doing a great favor to us by managing our server.anyways now im with logicsupport.com

    LogicSupport People are Dam Intelligent and experienced Guys
    i took a custom plan from them with level 3 security level and with Lots of other features.and i Must say , before taking any decision you must talk once with their sales person ,if you need his Msn Id Then Pm Me.Im sure you wont regret

    Hope this helps
    Cheers
    Rounak
    Last edited by Prolime Servers; 05-22-2008 at 01:52 PM.
    ProlimeHost - Dedicated Server Hosting & Kvm SSD VPS
    Three Datacenter Location: Los Angeles, Denver & Singapore
    SuperMicro Hardware | Multiple Bandwidth Providers | 24/7 on Site Engineers

  9. #9
    Join Date
    Jul 2005
    Location
    New Jersey, US
    Posts
    1,507
    Quote Originally Posted by desilime View Post
    Psm guys are full of attitude
    You were continually rude and abusive to our staff ever since the first ticket you submitted. I'll gladly paste proof here with your permission.

    As for our support service, you complimented us several times, both here and in our helpdesk, and you still continue to use our service as recent as 2 days ago. I'll gladly paste proof of this here as well with your permission.
    PlatinumServerManagement (also known as PSM)
    The OLDEST and LARGEST and MOST TRUSTED server management provider in the USA, with 15+ employees and growing!
    Providing quality support for OVER 18 years! Currently supporting over 3,000+ servers monthly!

    www.PlatinumServerManagement.com Proud member of the NJ BBB & Chamber of Commerce & Authorized cPanel Partner.

  10. #10
    Join Date
    Sep 2007
    Posts
    292
    Hi,

    I am also with PSM for more than a year now. My ID is: bhanot so just they know. They have been great support to me and almost all issues have been fixed instantly, new server setups are also done in less then 24 hours ago. My tickets gets answered quickly.

    All is great. Whenever server goes down, before I know PSM submits ticket to my DC which is really good. I just have a small suggestion here to make that when you guys submit ticket at DC then please open a ticket on your side also so that your tech. guys can check the server etc. I am suggesting this becuase once i was out of town with no computer/internet and suddenly i started getting calls form clients that server is not working and it was like midnight so I had to switch off my phone to avoid customers and in early morning i went to a cafe to check the things.

    Anyways over service is quite good i will give 7 points out of 10. 3 points less becuase PSM puts tickets on hold and give canned replies. But canned replies do not bother me if the work gets done But please do not put all tickets on hold.

    Thank you.

  11. #11
    Quote Originally Posted by prolimehost View Post
    it feels like they are doing a great favor to us by managing our server.
    I'd have to agree. They were great when I first signed up with them over a year ago, but not too sure now. Anyway, just signed up with SeeksAdmin

  12. #12
    Join Date
    Dec 2004
    Location
    India, USA
    Posts
    363
    Hi,

    Now i have both PSM and SeeksAdmin with me. Both are equally good. SeeksAdmin provide discounts and I kinda prefer their service becuase their timezone matches with mine. So when they are sleeping I am sleeping and when awake am als awake. So in morning when I am actively working I get fast and instant responses from them as their service is outsourced to India and Pakistan and I am in India

    ABout PSM, they are also as good as SeeksAdmin, I like few points of PSM and SA which I will discuss below:

    1. PSM ticket system is straight and to the point. Where as SA uses WHMCS type thing which is somewhat for domains reg. and hosting etc.

    2. PSM monitors your server and when it goes down they submit ticket etc. to your DC so it comes up or gets fixed. Where as SA does monitor your server but they do not submit ticket. They just notify you which is basically useless to me (Please do not mind, this is just what I think)

    3. If you're in USA etc. then I suggest you go with PSM, if you're in India or Pakistan or near then i suggest go for SA.

    4. PSM sometimes gives canned replies. Where as SA do not give any canned replies.

    5. PSM sometimes takes too much time for very tiny issues which won't take more than a min. to fix in this case I am not really sure about SA as I have not seen any delay with them.

    6. I feel that as PSM is a old company about 7 years as they say, they have a lot of servers to handle where as their man power is low in compared to work due to which the tickets stay pending but I am not 100% sure. Maybe they have increased manpower etc.

    7. PSM provides 1st server at $29 and 2nd or more at $19 per month. SA waives off setup fee and costs $24 on 1st and waives setup fee on 2nd also till 5th So till 5th sever SA will cost same as PSM (After 5th server they offer discount, I don't know how much).

    8. Overall both compaines are missing the extra bit they need to have in one way or another. If they fix these tiny issues they will rock!

    Thanks.

  13. #13
    Join Date
    Nov 2002
    Location
    Big Apple (I Love NY)
    Posts
    1,108
    Quote Originally Posted by Tapan View Post
    Where as SA uses WHMCS type thing which is somewhat for domains reg. and hosting etc.

    Where as SA does monitor your server but they do not submit ticket. They just notify you which is basically useless to me (Please do not mind, this is just what I think)
    Nice review. We're getting rid of the unneeded features of whmcs shortly - an upgrade brought them all back. We like the billing system, and the ability to offer our clients many payment options. It will be cleaned up shortly.

    Full Admin plans do have escalation procedures that are to be followed in the event of any downtime.

    Oh and we don't sleep. Guarantee 2 & 1 hour max response times for base & full admin plans respectively. If you have a ticket that has not met this guarantee, drop billing a line.

    Have a good one.
    SeeksAdmin .:. Linux & Windows Server Management
    24/7 Coverage | 30 Day Guarantee | Fast Response Times
    Quality Outsourced Customer Support Services
    █ Drop Me A Line For Special Offers

  14. #14
    Join Date
    Dec 2004
    Location
    India, USA
    Posts
    363
    Hi,

    Till Date:
    I am satisfied 95% out of 100% from PSM (Period they managed my server is about 3 years).

    I am satisfied 97% out of 100% from SeeksAdmin (Period they managed my server is less than 1 month).

    Thanks to both!

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