This isn't going to be dolled up, but I wanted to mention this because of their persistent support.
I've been having a subdomain problem for the past five days. I wanted to redirect this folder, and create a subdomain with the same name. He kept telling me basically the same thing, and it kept redirecting to that folder, except in stealth mode.
Finally, he just figured it out. I changed it, and now all is well!
I'm not sure about how other Technical Support might approach a frustrating problem, but even after five days, Adam was thinking with a clear head. I'm thinking that with some other people, they might just give up and say that it's out of their hands.