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  1. #1

    Outsource Support for Web Hosting Companies

    The Web hosting industry embraced the benefits of outsourcing to maximize the profits. Web hosting being a competitive business, it is imperative that any and every benefit that comes on the way is picked and used to its maximum. There are many companies which provide support for hosting companies.

    Outsourcing support saves the Web hosting company a lot of money and time. Web hosting companies can focus on selling hosting plans while the outsourced support for the Web host can provide quality support to the customers and manage servers 24/7. The Web hosting company does not need to hire many experts who will check the overall quality of delivery to their existing customers and technical experts for managing/monitoring the server. Top outsourcing companies that provide support for Web hosts have an internal QA team that takes care of the quality.

    In Web hosting industry it is critical that the servers are up and running all the time. It is expensive to have technical support staff on a 24/7 basis, add to it the cost of buying the software to help you manage and monitor the servers. Most of the companies that provide outsourced support for hosting companies have a complete setup needed for 24 X 7 support to customers like having 24/7 phone support, managing and monitoring servers and helpdesk support system. These things in mere infrastructure will increase costs of a web host, add to this the time needed to manage this setup and people. Hence outsourcing your hosting support is a smarter way.

  2. #2

    Most hosting providers have different support levels, a people answering a common questions, and experts resolving more complicated tasks.

    Regards - Windows Web hosting information and resources.

  3. #3
    There are still hosts that do not outsource and have knowledgeable support staff that will pick up the phone. If you find the right host, almost anyone who answerers can handle a significant portion of support requests.

  4. #4
    Join Date
    May 2008
    outsourcing is best option for saving money and time, it is the positive sides, the down side is they do not always meet business expectations. don't you think so?
    Last edited by mister i; 05-24-2008 at 02:25 AM. Reason: grammar

  5. #5
    Join Date
    Nov 2007
    Not all hosts can outsource at initial levels. It is best for internal staff to look for support and server. When business grows then can be considered.
    RayThemz - All WordPress Themes You Need.
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  6. #6
    I think at the intial stage webhosting companies outsource to afford the infrastructure costs involved, Once they grew they manage to have internal staff.
    Server Management, Server Security, Server Monitoring.
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  7. #7
    Join Date
    Feb 2008
    Houston, Texas, USA
    Outsourcing your customer-facing functions is a recipe for disaster. Never ever outsource your vitals.

    UNIXy - Fully Managed Servers and Clusters - Established in 2006
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