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  1. #1

    * Windows crash when saving files to linux share?

    Hello,

    I hope I am posting this question in the right place. I'm new to the forum and thought this the best place to post.

    Here's the problem. We have a Windows 2003 Enterprise server with 6GB of RAM and about 20 terminal services users logging in. These users then launch a program called Accuthin Thin Client giving them access to a piece of software called Southware that runs on a Centos 5 Linux server on the same network.

    Problem seems to be that saving files to the network share causes windows to blue screen and crash. Has anyone ever heard of this before? I know it is a shot in the dark but we have been investigating this issue for 4 months, have replaced the Windows server 5 times, increased RAM to 8 GB and installed Enterprise edition clean but the issue follow no matter what we do.

    Please help.

  2. #2
    Join Date
    Jan 2006
    Location
    San Diego
    Posts
    1,103
    You can't get any support from MS or software publisher?

  3. #3
    Join Date
    Aug 2006
    Location
    Ashburn VA, San Diego CA
    Posts
    4,571
    Need more info. Is the network share a Samba based share? Does it happen only during high activity or does it happen every time you save a single file?

    My guess is that either your hardware/memory is faulty or you need to patch your operating system.
    Fast Serv Networks, LLC | AS29889 | Fully Managed Cloud, Streaming, Dedicated Servers, Colo by-the-U
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  4. #4
    Join Date
    Feb 2007
    Location
    Tampa, FL
    Posts
    803
    which southware solution are you running?
    Dave Parish
    (727)755-4033

  5. #5
    Thanks for the help. In response to all the questions:

    1) The share is a Samba share and I am told that the folder is wide open on security - everyone can read/write, etc.

    2) It does not happen every time a file is saved but it does happen 1-4 times a day during normal business hours (7:00AM to 5PM EST).

    3) We are using Southware Revision 13. It was updated in January and the problems seem to have started at about the same time. We are told that revision 13 has a major *known* memory leak.

    4) We finally broke down and contacted Microsoft and after two weeks of sending memory dumps, log files, etc - they can find no answer. THey told us that they can't identify any source of failure with Windows.

    5) Southware apparently told my boss that they do not know how to correct the issue with the Southware software at this time nor could they offer any suggestion other than bringing Windows up to 8 GB RAM.

    We followed the 8GB of RAM suggestion (although I did not see how that was supposed to make a difference) and also added a second terminal services server (the choice to do this also lost on me as TS can handle 80 users on 1GB RAM as long as there is adequate hard drive space for VM).

    So now we have split up users between 2 servers both running Windows Enterprise 2003 SP2. One machine has 6GB and one machine has 8GB. The 8GB machine has not failed since loading it up. The 6GB machine is the one that continues to crash/reboot.

    One point to consider. In troubleshooting this issue, we have taken many steps to resolve and in the course of that time have ended up replacing this server with more than 5 brand new servers. This pretty much rules out hardware since the same issue keeps happening on completely different hardware with clean installs of Windows each time. In the end, the only constant is the Linux Centos server and Southware, and the Accuthin Thin Client that runs on Windows.

    Also, there does not seem to be a correlation between this issue and any specific user - but since we are here asking for help, maybe we haven't looked in the right place?

    Final note: I have been asked to remove the MS Office suite, reboot, reinstall because we want to make sure that it is not Excel causing this. I have of course explained that this has been going on since the first server and has continued through the 6th server. Thanks for you help!

  6. #6
    Join Date
    Feb 2007
    Location
    Tampa, FL
    Posts
    803
    you ever try going bato the previous version to see if it would fix the issue?
    Dave Parish
    (727)755-4033

  7. #7
    I have brought that up but am told that is not possible.

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