There are a lot of factors that will contribute. One example would be how much support you will require. Small companies often have better support because they are not inundated with clients whereas with large companies you may get lost in the shuffle. That said, you have to consider the resources at the disposal of a large company versus a small company. What it really comes down to is research, spend some time on it, talk to the companies you are considering, check WHT and other places for reviews, etc.
Rich, good call
Last edited by SingleHopChris; 05-16-2008 at 12:26 PM.
Reason: Rich beat me to it.
You best go with the company which you feel most confortable with, large or small, cheap or expensive. Not one hosting company is exactly the same and all owners have their own business strategies. In the end the all provide hosting, the difference is how you feel as a customer.
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It ultimately depends on the company your with. Generally speaking most smaller hosts can provide better and quicker support, whereas most larger hosts tend to lack in that area.
Larger hosts usually can offer you more resources (space, bandwidth, etc.), though you might run into a bit more problems with their oversold resources.
This post pretty much sums it up.
I've often found that if you want a more personal type service - then you need to go with the smaller companies who you sometimes get to know, and are able to provide good support. Although sometimes the smaller companies can be quite unprofessional.
Yes, smaller ones are better, specially if you are just starting out. When your site grows and demands much more resources, then you can check out dedicated servers from larger hosts.
That's the way to go
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You will need to know what you want first, then see what the hosting companies can offer, small and big both have their advantages and disadvantages. It is also hard to categorized them according to size because each hosting companies have their strengths and weakness. Get to know your needs, search around WHT or Google around. Send your shortlisted web host a couple of emails, from there you can have a rough gauge.
The bigger the company, the fewer the chances of it vanishing off the face of the Earth like it never existed in the first place. A small host with any repeated signs of the owner not being fully committed to his business is probably riskier in the long run than a big host with policies and procedures based, impersonal support.
Come to think of it, I don't think that all customers are best served by "personal support". Some persons, unknowingly or not, are totally impatient, impossibly demanding and sometimes downright rude. A small host will most likely remember such an encounter. For a big host, you're just another customer. The last time you snapped on a tech won't be remembered by anyone.
To me, the most important factor would be experience. A host that has been in the hosting industry for longer will have a better, time-tested business model. They would have weathered more issues, and would know how to handle their servers and customers.
A large host with 50,000 clients that has been in business for only a year (but pulled of a great feat of marketing) may not be as stable/reliable as a smaller host with 5000 clients that has been in business for 5 years The bigger host may still be facing issues structuring their support team/services to deal with demand, while the more experience host may know how to deal with periods of low and high demand, and offer more consistent services.
I take a few days before I choose the host and small or large if the reviews are good then I choose the company. I also usually make a post and then see what other's have to say.
Most of the time you can find what you need to know about a company right on this forum. One could argue but my experiences with both small and large companies is that they both have quick responses to tickets.
Generally speaking if you need just basic hosting, is it better to go with a small company or one of the bigger ones?
Probably a pretty open question...
It has less to do with the size of the company than reliability. There is no hard and fast rule in this area. A small company can offer you very good reliability and uptime; conversely, some of the largest hosting companies in the world truly suck (at least according to many of their users). The best thing to do is look for honest reviews, and don't make any long-term commitments. If things do turn out to be rotten, the worst thing you could have done would be to signup for a 3-year contract.
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