Results 1 to 7 of 7
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05-11-2008, 07:11 AM #1Junior Guru
- Join Date
- Apr 2005
- Posts
- 232
Network issues with thePlanet.com
Hi, I just moved my server with TP, recently, i have packets lost problems with their network,i don't know what is the problems, here is the result,any idea,please?
C:\Documents and Settings\rjzj.net>ping ozchinese.com
Pinging ozchinese.com [74.55.148.226] with 32 bytes of data:
Reply from 74.55.148.226: bytes=32 time=236ms TTL=51
Request timed out.
Reply from 74.55.148.226: bytes=32 time=240ms TTL=51
Reply from 74.55.148.226: bytes=32 time=239ms TTL=51
Ping statistics for 74.55.148.226:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 236ms, Maximum = 240ms, Average = 238ms
C:\Documents and Settings\rjzj.net>ping ozchinese.com
Pinging ozchinese.com [74.55.148.226] with 32 bytes of data:
Request timed out.
Reply from 74.55.148.226: bytes=32 time=240ms TTL=51
Request timed out.
Request timed out.
Ping statistics for 74.55.148.226:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Approximate round trip times in milli-seconds:
Minimum = 240ms, Maximum = 240ms, Average = 240ms
C:\Documents and Settings\rjzj.net>ping ozchinese.com
Pinging ozchinese.com [74.55.148.226] with 32 bytes of data:
Reply from 74.55.148.226: bytes=32 time=240ms TTL=51
Request timed out.
Request timed out.
Reply from 74.55.148.226: bytes=32 time=237ms TTL=51
Ping statistics for 74.55.148.226:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 237ms, Maximum = 240ms, Average = 238ms
C:\Documents and Settings\rjzj.net>ping ozchinese.com
Pinging ozchinese.com [74.55.148.226] with 32 bytes of data:
Request timed out.
Reply from 74.55.148.226: bytes=32 time=238ms TTL=51
Request timed out.
Request timed out.
Ping statistics for 74.55.148.226:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Approximate round trip times in milli-seconds:
Minimum = 238ms, Maximum = 238ms, Average = 238ms
C:\Documents and Settings\rjzj.net>ping ozchinese.com
Pinging ozchinese.com [74.55.148.226] with 32 bytes of data:
Reply from 74.55.148.226: bytes=32 time=245ms TTL=51
Request timed out.
Reply from 74.55.148.226: bytes=32 time=306ms TTL=51
Reply from 74.55.148.226: bytes=32 time=239ms TTL=51
Ping statistics for 74.55.148.226:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 239ms, Maximum = 306ms, Average = 263ms
C:\Documents and Settings\rjzj.net>ping ozchinese.com
Pinging ozchinese.com [74.55.148.226] with 32 bytes of data:
Request timed out.
Reply from 74.55.148.226: bytes=32 time=236ms TTL=51
Request timed out.
Request timed out.
Ping statistics for 74.55.148.226:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Approximate round trip times in milli-seconds:
Minimum = 236ms, Maximum = 236ms, Average = 236ms
C:\Documents and Settings\rjzj.net>ping ozchinese.com
Pinging ozchinese.com [74.55.148.226] with 32 bytes of data:
Reply from 74.55.148.226: bytes=32 time=237ms TTL=51
Request timed out.
Reply from 74.55.148.226: bytes=32 time=235ms TTL=51
Reply from 74.55.148.226: bytes=32 time=242ms TTL=51
Ping statistics for 74.55.148.226:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 235ms, Maximum = 242ms, Average = 238ms
C:\Documents and Settings\rjzj.net>ping ozchinese.com
Pinging ozchinese.com [74.55.148.226] with 32 bytes of data:
Request timed out.
Reply from 74.55.148.226: bytes=32 time=236ms TTL=51
Request timed out.
Request timed out.
Ping statistics for 74.55.148.226:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Approximate round trip times in milli-seconds:
Minimum = 236ms, Maximum = 236ms, Average = 236ms
C:\Documents and Settings\rjzj.net>ping ozchinese.com
Pinging ozchinese.com [74.55.148.226] with 32 bytes of data:
Reply from 74.55.148.226: bytes=32 time=237ms TTL=51
Request timed out.
Reply from 74.55.148.226: bytes=32 time=241ms TTL=51
Reply from 74.55.148.226: bytes=32 time=239ms TTL=51
Ping statistics for 74.55.148.226:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 237ms, Maximum = 241ms, Average = 239ms
C:\Documents and Settings\rjzj.net>ping ozchinese.com
Pinging ozchinese.com [74.55.148.226] with 32 bytes of data:
Request timed out.
Reply from 74.55.148.226: bytes=32 time=244ms TTL=51
Request timed out.
Request timed out.
Ping statistics for 74.55.148.226:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Approximate round trip times in milli-seconds:
Minimum = 244ms, Maximum = 244ms, Average = 244ms
C:\Documents and Settings\rjzj.net>ping ozchinese.com
Pinging ozchinese.com [74.55.148.226] with 32 bytes of data:
Reply from 74.55.148.226: bytes=32 time=237ms TTL=51
Request timed out.
Reply from 74.55.148.226: bytes=32 time=240ms TTL=51
Reply from 74.55.148.226: bytes=32 time=240ms TTL=51
Ping statistics for 74.55.148.226:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 237ms, Maximum = 240ms, Average = 239ms
C:\Documents and Settings\rjzj.net>ping ozchinese.com
Pinging ozchinese.com [74.55.148.226] with 32 bytes of data:
Request timed out.
Reply from 74.55.148.226: bytes=32 time=238ms TTL=51
Request timed out.
Request timed out.
Ping statistics for 74.55.148.226:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Approximate round trip times in milli-seconds:
Minimum = 238ms, Maximum = 238ms, Average = 238ms
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05-11-2008, 07:13 AM #2Junior Guru
- Join Date
- Apr 2005
- Posts
- 232
i submit a ticket, no help at all~~and their support is down today.
Dear Customer,
The Planet continually strives to provide you with the industry's best tools to help support and grow your business. To upgrade this level of support, we are currently updating our systems and are in a maintenance window for both the Orbit and ServerCommand customer portals. This upgrade lays the foundation for new, expanded Orbit functionality that we will announce in the coming months.
This maintenance is scheduled from Saturday, May 10, 2008, at 11 PM CDT to Sunday, May 11, at 6 AM CDT.
We'll do our best to minimize downtime in both Orbit and ServerCommand; however, we anticipate the outage could last as long as seven hours. If you have any questions about your account with The Planet during this scheduled downtime, please contact our Customer Care Department at (866) 325-0045 or (281) 714-4000.
We apologize for any inconvenience this may cause, and we appreciate your understanding as we improve our systems. If you have any questions about this scheduled maintenance, please contact Support through the Orbit ticketing system, Live Support chat, or by telephone at (866) 325-0045 or (281) 714-4000.
Sincerely,
The Planet Customer Support Team
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05-11-2008, 07:17 AM #3Custom Hosting Master
- Join Date
- Jan 2007
- Posts
- 2,602
Code:Pinging ozchinese.com [74.55.148.226] with 32 bytes of data: Reply from 74.55.148.226: bytes=32 time=158ms TTL=46 Reply from 74.55.148.226: bytes=32 time=157ms TTL=46 Reply from 74.55.148.226: bytes=32 time=160ms TTL=46 Reply from 74.55.148.226: bytes=32 time=160ms TTL=46 Reply from 74.55.148.226: bytes=32 time=160ms TTL=46 Reply from 74.55.148.226: bytes=32 time=159ms TTL=46 Reply from 74.55.148.226: bytes=32 time=157ms TTL=46 Reply from 74.55.148.226: bytes=32 time=157ms TTL=46 Reply from 74.55.148.226: bytes=32 time=160ms TTL=46 Reply from 74.55.148.226: bytes=32 time=160ms TTL=46 Reply from 74.55.148.226: bytes=32 time=157ms TTL=46 Reply from 74.55.148.226: bytes=32 time=157ms TTL=46 Reply from 74.55.148.226: bytes=32 time=160ms TTL=46 Reply from 74.55.148.226: bytes=32 time=160ms TTL=46 Reply from 74.55.148.226: bytes=32 time=158ms TTL=46 Reply from 74.55.148.226: bytes=32 time=158ms TTL=46 Reply from 74.55.148.226: bytes=32 time=160ms TTL=46
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05-11-2008, 07:24 AM #4Junior Guru
- Join Date
- Apr 2005
- Posts
- 232
yes, some people can view my site, but i can not~~
very slow sometimes.
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05-11-2008, 07:31 AM #5Custom Hosting Master
- Join Date
- Jan 2007
- Posts
- 2,602
Try traceroute ozchinese.com and send the results to ThePlanet. They might be able to fix it.
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05-11-2008, 08:56 AM #6Randy
- Join Date
- Aug 2006
- Location
- Ashburn VA, San Diego CA
- Posts
- 4,615
Are you sure it's not your connection? Have you tried pinging other sites like yahoo.com or google.com just to be sure? I don't see any other tests in your original post.
As an FYI, my dev server at theplanet is stable as always.Fast Serv Networks, LLC | AS29889 | DDOS Protected | Managed Cloud, Streaming, Dedicated Servers, Colo by-the-U
Since 2003 - Ashburn VA + San Diego CA Datacenters
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05-11-2008, 11:04 AM #7Retired Moderator
- Join Date
- Nov 2002
- Location
- WebHostingTalk
- Posts
- 8,901
I support the Human Rights Campaign!
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