Results 1 to 11 of 11
  1. #1
    Join Date
    Oct 2006
    Location
    Scranton, PA
    Posts
    360

    Problems while paying my tickets online

    Dear HostingCon staff,

    On 5/7 I went to your HostingCon website and I paid my ticket. Unfortunately somekind of MySQL error appeared and seems you charged the credit card but not processed the ticket order.

    I sent a ticket to your support:

    Ticket ID: PWP-982420
    Subject: did I pay well?
    Department: HostingCon
    Priority: Medium
    Status: Open

    Today, 5/9 I still didn't get a reply and I'm starting to be upset. If you weren't HostingCon I would think I've been scammed.

    I also cannot belive no one else is complaining too.

    Any advice?.

    Thanks!.
    Need Further Assistance ? Here you go !

  2. #2
    Join Date
    Oct 2006
    Location
    Scranton, PA
    Posts
    360
    Hello... anyone there?.
    Need Further Assistance ? Here you go !

  3. #3
    Join Date
    Oct 2002
    Posts
    13,277
    I am sure your matter will be addressed soon my friend





    Tinyurl is the answer for posting long urls!!!

  4. #4
    Join Date
    Aug 2003
    Location
    Pittsburgh
    Posts
    3,479
    Try sending a PM to DaWiseMouse here on WHT. Frank is the COO of Interjuncture and I'm sure he can help you out.

    It probably would have been helpful to include some identifying information in your support ticket - your e-mail address, registrant information, etc.

  5. #5
    Join Date
    Oct 2006
    Location
    Scranton, PA
    Posts
    360
    Hi, I did all you mention... let's wait

    For those who already bought your tickets, how was the process?. Did you get any confirmation e-mail?.

    Thanks.
    Need Further Assistance ? Here you go !

  6. #6
    Join Date
    Oct 2001
    Location
    Chicago
    Posts
    203
    Just to note we have contacted him via email, the issue is you are the only person who has had this issue so it is hard to fix what we cant find wrong.. Frank
    Frank Spaulding COO Purity Networks

  7. #7
    Join Date
    Oct 2006
    Location
    Scranton, PA
    Posts
    360
    Hi, thank you for your answer. I understand that if happened a weird error it is hard to resolve. However, I would like to know if my money arrived correctly to you and if yes, how can I get a welcome e-mail with information or how to proceed with my ticket to attend HostingCon. I am a bit lost here... your website isn't very clear to me.

    Greetings.
    Need Further Assistance ? Here you go !

  8. #8
    Join Date
    Oct 2001
    Location
    Chicago
    Posts
    203
    As stated in the trouble ticket that George replied to, he is looking into it to try and find your payment and recreate the bug you found, you should hear from him by Friday as to whether or not your payment went thru.
    There is no Ticket btw, once successfully registered you will get a confirmation (which may be manual due top the bug) and then anyone who registered in advance will receive their badge via snail mail if in the US, else you go to the registration desk on site at the show and pick up your badge and such.. Frank
    Frank Spaulding COO Purity Networks

  9. #9
    Join Date
    Oct 2006
    Location
    Scranton, PA
    Posts
    360
    Ahh, thank you for the clarification and info. Just another question, I would like to pick the badge in the registration desk and not get it via email, should I send a ticket to support?.

    Thanks!.
    Need Further Assistance ? Here you go !

  10. #10
    Join Date
    Aug 2002
    Location
    Arlington Heights, IL
    Posts
    504
    You should have your confirmation now. I apologize for the delay, took me a bit of time to track down the problem (silly typos).
    George A. Roberts IV ~ President & CEO, Purity Networks

    Powerful, easy to use antispam services

  11. #11
    Join Date
    Oct 2006
    Location
    Scranton, PA
    Posts
    360
    Hello George,

    Thank you for your help!. I answered your e-mail.

    This issue has been resolved, can a moderator edit the tittle of this topic and add [Resolved]?.

    Have a nice day!.
    Need Further Assistance ? Here you go !

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