SYN Hosting has an immediate opening for on call Level 1 - Technical Support Representatives for our Web Hosting division and upcoming Dedicated Server division. These positions are remote based; however you must live in Canada with absolutely no exceptions.
As the first point of contact for technical support questions, you will be responsible for gauging the problem at hand, troubleshooting as best as possible (without root access), and/or escalating the ticket to a systems administrator for further assistance.
The ultimate goal is to provide response times of less than 15 minutes with a resolution time of less than 30 minutes. There is no cutting and pasting of canned responses, as every client deserves a detailed and personalized response.
This is an on call position, meaning your services will not be required every day unless requested otherwise. When your services are required, you will be notified via email and/or SMS, along with the other on call representatives to ensure tickets are promptly answered.
Please send an email to jobs[at]synhosting.com with "Level 1 - Technical Support Representative" as the subject and be sure to include the following information:
• Resume outlining your work experience and skills.
• References from actual Web Hosting companies.
• Your local time zone and preferred working hours.
Thank you for your interest, but only successful candidates will be contacted for further questioning. Please note that all communication will be performed via email and not instant messaging services.