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  1. #1
    Join Date
    Apr 2005
    Location
    Istanbul
    Posts
    763

    Unhappy Prontohost 72 hour

    Dear All,

    I bought a reseller package from the Prontohost. I saw them on WHT advertisment section.

    I bought the package on 3.5.2008. I paid the invoice. I am waitng 3 days for my welcome mail but no mail came. I opened a support ticket no reply came. And thier intelligent support ticket system auto closed the ticker after 24 hours. No staff about 24 hours!

    Do you think do i have to wait or make a paypal dispute to that payment?
    Kind regards

  2. #2
    Join Date
    Dec 2002
    Location
    Ferenginar
    Posts
    4,156
    Send a PM to them here on WHT with your name and domain, hopefully they'll see it and respond.

    A chargeback/dispute should always be a last resort.

  3. #3
    Join Date
    Aug 2000
    Location
    The Home Of The Simpsons
    Posts
    982
    Im so sorry this happened to you.... it really makes you shake your head and wonder how people can keep doing this to others.
    Dana aka Laci My Alter Ego
    Former WHT Moderator

  4. #4
    Join Date
    Aug 2007
    Posts
    6,882
    Find out a phone number and call them up directly.
    iHubNet Ltd - Premium Hosting Solutions 4 ALL
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    Shared Hosting / Reseller Hosting / Managed Server
    Matt A.

  5. #5
    Join Date
    Oct 2002
    Location
    EU - east side
    Posts
    21,913
    A chargeback/dispute should always be a last resort.
    I'm with that. Try to get a "regular" refund from them -- unless you're still ready to continue with them once you manage to establish contact.

    Keep us updated!

  6. #6
    Join Date
    Nov 2005
    Location
    Spartanburg, SC
    Posts
    396
    i would try to get a regular refund and get another host with better response time and such.
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  7. #7
    Join Date
    Nov 2005
    Location
    Boston
    Posts
    816
    I am sorry this happened to you. Unfortunately paypal will not honor disputes over intangible goods. Your best option is to try and get a hold of the hosting owner and work it out or file a dispute with your credit card company that was used to fund the paypal account

    Best of luck
    Dimension Servers / Toll-Free: 1-888-750-6942
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  8. #8
    Join Date
    Dec 2002
    Location
    Ferenginar
    Posts
    4,156
    If you still need to contact Prontohost, you can PM PH-Kev.

  9. #9
    Join Date
    Apr 2005
    Location
    Istanbul
    Posts
    763
    I try to contact him on all ways but still ne reply no mail. i made a paypal dispute and also i will try to talk with my bank.

    Thnaks for our answers.

    Also i saw that thread too

    http://www.webhostingtalk.com/showpo...11&postcount=1
    Kind regards

  10. #10
    Join Date
    Oct 2007
    Posts
    4,033
    Quote Originally Posted by cyberturk View Post
    I try to contact him on all ways but still ne reply no mail. i made a paypal dispute and also i will try to talk with my bank.

    Thnaks for our answers.

    Also i saw that thread too

    http://www.webhostingtalk.com/showpo...11&postcount=1
    I think this is the last resort.
    Do a chargeback from your credit card company and research a new host.
    This time you better be careful.
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